ReScore Reviews™ (4)
We stumbled across Marysville Ford and their service department was superb, the very best of the best, they serviced the Ratptor, checked for codes and made sure we were safe to proceed unlike the other dealer that told us to pound sand. Can not recommend their service department highly enough....superb staff and they give a shit and will do what they can to help.
In our subsequent visits, the service people were super friendly and helpful. We were in and out quickly and the work performed in the time promised.
Here is my experience: after finding the truck i wanted through USAA car buying service i was contacted via email by Chris Zuzula. After a few back and forths over email and refining my choice, we set a time to come in to drive and buy. Price was set by car buying service so no negotiation needed.
"Come in at 9:15am so you can be first in to see finance" We arrived at 9am and i was prepared to sign whatever perfunctory documents were needed to move us along to the finance department where i wanted to see what financing options were available.
915: sat down discussed dealer installed options. Me: Not interested
930: presented purchase price + all dealer installed options i was not interested in.
935: needed to step outside because i was frustrated with lack of understanding- I want to buy car at the car buying service price, and talk to finance to see options and finish deal.
945: presented purchase price w/o all dealer installed options, signed deal sheet to move onto next step.
1030: Sales Manager sat down to gather additional personal financial information which was extremely odd and unsettling as it was not verifiable information.
11am: Sales Manager took us aside and discussed private, personal financial information in the middle of dealership floor. "Soft approved by X bank"
1145: finally get to see finance guy who proceeds to inform us of the options available to us. YAY FINALLY WHAT I WANTED FROM THE BEGINNING!
1:30pm finally sign all loan and DOL docs and leave.
Now, i've been through the car buying process many, many times, and i KNEW there was something wrong from the start. It shouldn't take 3 hours just to see the finance guy or even get to him when there is no price negotiation and i told Chris face to face i was not interested in any dealer installed options.
This dealership deals in lies and deception, violated my financial privacy and disturbingly wasted my time. I wasted 5 hours buying a car here that i will not get back. The whole process should have just taken AT MOST a couple of hours. Because of the delay to the finance guy, the banks he was dealing with were also backed up with pending deals. Nothing about that is "first thing in the morning" service.
Throughout this process i was deceived and lied to:
Lied to by Chris, everything would be "ready to go" when we arrived and he understood how we wanted to be in and out.
Lied to by Sales Manager who said we were approved for X loan when we got a better loan once our ACTUAL information was used. The sales manager asking for clearly unverifiable financial information which ultimately delayed our transaction with the banks was alarming.
there's lots of Ford Dealerships- i'm sure there are far better and more honest and upfront ones to deal with.
GO ELSEWHERE where your business and time will be respected and earned.
Per your other review and email back hope we can speak further and resolve your issue today after 4pm. Again I am sorry for the way you feel you were treated and happy we will be able to speak later today!
Overall, we spent 5 hours on a Sunday afternoon trying to purchase a vehicle at Marysville Ford. We experienced incredibly poor service and a complete lack of professionalism from the staff. It didn't even stop when we left the dealership as Shawn continued to text my wife updates on our loan days after the sale, which is completely inappropriate as I am the primary on the loan. If the price weren't great, I would not have followed through on the sale. I will likely never return to Marysville Ford to purchase a vehicle. Worst auto buying experience of my life.
I am so sorry for the way you were treated and feel. I would really appreciate the opportunity to speak further about this with you and try and resolve these issues that came up.
My email is firstname.lastname@example.org
I am sorry to hear the issues that came up at Marysville Ford. I would like to learn more so I can look up your information and have more info to discuss this issue further. Please feel free to email me at: email@example.com
I am sorry to hear about your experience. I would like to learn more so I can look up your information and have more info to discuss this issue further. Please feel free to email me at: firstname.lastname@example.org