Massey Cadillac Dallas Body Shop

Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

807 Reviews

97% Would Recommend
Latest Review over 1 year ago

Reviews


GJ
Glenn J.
Desoto, TX
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10/29/2016
Excellent Service
I have had collision repair at other dealerships in the past but the Massey experience is like none I have ever had. From start to finish the staff was attentive and accommodating both in person and on the phone. When the work was finished I was more than pleased with the quality and professionalism. The work was done timely and I received my vehicle exactly when promised.

DR
Danny R.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016 Category: Collision
Danny said this is his third time taking his vehicle there. They always follow up even if it is something small.
This review was collected via phone interview by Customer Research Inc.

MD
Marla D.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2016 Category: Collision
Marla said the employees are very friendly and helpful. It took her vehicle a week longer than promised to be repaired due to staffing concerns but she was understanding. She did not have any interaction with her estimator. It was handled by her insurance company. Her one concern is she had to take her vehicle back because it is making a noise but the businesses is resolving the situation.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2016 Category: Collision
Spoke with Dorothy. She said she was very satisfied. They did a good job but they had her vehicle five days longer than she expected and there was no reason for the delay.
This review was collected via phone interview by Customer Research Inc.

IM
Ismael M.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2016 Category: Collision
Ismael said the staff was polite and helped him out as much as they could with his estimate. John was very nice to him.
This review was collected via phone interview by Customer Research Inc.

WG
Wanda G.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2016 Category: Collision
Wanda said she appreciates the customer service she received from Teresa. Teresa's supervisor was awesome. She was very impressed by his professionalism.
This review was collected via phone interview by Customer Research Inc.

MH
Marcus H.
Texas
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04/14/2016 Category: Collision
Marcus said he really appreciates the young lady that helped him out. She was very nice and very informative. She was a big help to him.
This review was collected via phone interview by Customer Research Inc.

AM
Alejandro M.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Collision
Alejandro said the repairs were done correctly and in a timely manner by this business.
This review was collected via phone interview by Customer Research Inc.

SR
Sheila R.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2016 Category: Collision
Sheila said this business did a really good job on her vehicle and it was ready before the promised date. This business was likable and to her satisfaction.
This review was collected via phone interview by Customer Research Inc.

JM
Julia M.
Texas
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04/07/2016 Category: Collision
Julia said this business was very helpful. They did an excellent job.
This review was collected via phone interview by Customer Research Inc.

AG
Abdul G.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2016 Category: Collision
Abdul said this business was great.
This review was collected via phone interview by Customer Research Inc.

YG
Yolanda G.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/01/2016 Category: Collision
Yolanda said they did a good job, as far as she can tell.
This review was collected via phone interview by Customer Research Inc.

RS
Raymond S.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2016 Category: Collision
Raymond said he had a lot of work done but they did the work well and he checked the work out thoroughly. There was no need to be informed and his vehicle was ready when they said. Maria is super at making sure everything was taken care of, and he received professional treatment. Another female employee came out, checked his vehicle and she did a good job.
This review was collected via phone interview by Customer Research Inc.

JW
Jack W.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2016 Category: Collision
Spoke with Lona. She said this business always does excellent work.
This review was collected via phone interview by Customer Research Inc.

RF
Rosario F.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2016 Category: Collision
Rosario said the staff at this business answered all of her questions, they are very professional, and they took care of everything she needed them to.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2016 Category: Collision
Robert said the business provided good customer service and their personnel was quick.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2016 Category: Collision
David said this business did a good job on the body work. They tightened up his steering, and they fixed his license plates.
This review was collected via phone interview by Customer Research Inc.

MT
Matias T.
Texas
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/18/2016 Category: Collision
Matias said the repairs were not done to his satisfaction and he will be taking it back. He said the vehicle is not running smoothly, like it should be.
This review was collected via phone interview by Customer Research Inc.

LH
Lewis H.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2016 Category: Collision
Lewis said the business always does a good job. He purchased the vehicle there, and he uses their partnering service facility.
This review was collected via phone interview by Customer Research Inc.

WC
William C.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2016 Category: Collision
William said this business did a good job with the quality of work. He said they were informative and kept him in the loop throughout the process.
This review was collected via phone interview by Customer Research Inc.

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