Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
4.8

( 246 Reviews )

97% Would Recommend
Latest Review 7 days ago

Reviews


JV
Jeff V.
Placitas, NM
Volvo S80
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2019 Category: Service
Jeff said the business was very good. He said it was good service and the staff was nice. They had good prices and got the problem fixed.
This review was collected via phone interview by Customer Research Inc.

SL
Sarah L.
Albuquerque, NM
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Sarah said that they were knowledgeable, patient and helpful.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Albuquerque, NM
Ford Explorer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/04/2019
Spark plug wires incorrectly placed
When I drove my car off the lot after a tune up, it shook like a malted machine. Nina said it was because it was showing a fuel system code. She did not also say it showed spark plug misfires. Another mechanic told me it was reading 2 spark plug misfires and the other codes Nina told me about. It took 2 hours to find that 2 spark plug wires were switched onto the wrong plugs so the firing was out of sequence. Very disappointed and expensive.

BH
Brian H.
Albuquerque, NM
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Brian said he's been doing business with them for quite awhile and they've always done a fantastic job. He said they're really good. They always do fantastic, outstanding work. They're really good at what they do and they're very thorough. He said they will show him other things that he might need later but that he doesn't need yet.
This review was collected via phone interview by Customer Research Inc.

KS
Karen S.
Albuquerque, NM
Mazda Tribute
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Karen said customer service is important to her and the staff member did a good job.
This review was collected via phone interview by Customer Research Inc.

AR
Avery R.
Albuquerque, NM
Volvo V70
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/21/2019 Category: Service
Avery said everything was perfect, they were accommodating, and because they specialize in Volvos, she felt safe with them. The only problem was that they didn't fix the fog lights. They also left a part hanging and told her to go ahead and drive it that way and the part fell off.
This review was collected via phone interview by Customer Research Inc.

MJ
Meiyi J.
Albuquerque, NM
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2019 Category: Service
Meiyi said she had a good service experience.
This review was collected via phone interview by Customer Research Inc.

MS
Madelene S.
Albuquerque, NM
Volkswagen Cabriolet
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2019 Category: Service
Madelene said the staff was super nice. They were responsive, knowledgeable and answered all of her questions.
This review was collected via phone interview by Customer Research Inc.

AA
Alicia A.
Albuquerque, NM
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2019 Category: Service
Alicia said the employees were very helpful.
This review was collected via phone interview by Customer Research Inc.

WL
Wayne L.
Albuquerque, NM
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Wayne said the staff know what they are doing.
This review was collected via phone interview by Customer Research Inc.

JP
Janelle P.
Pottstown, PA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Janelle said it was a 1 day service and they were able to work her in. She said she appreciates their timeliness.
This review was collected via phone interview by Customer Research Inc.

NB
Nicole B.
Albuquerque, NM
Mitsubishi Outlander Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Nicole said the staff was honest and nice.
This review was collected via phone interview by Customer Research Inc.

KA
Kathleen A.
Albuquerque, NM
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Kathleen said she's always been happy with the service. The employees were professional and up front with everything.
This review was collected via phone interview by Customer Research Inc.

RV
Richard v.
Albuquerque, NM
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019
Great device at a reasonable cost
Someone tried to pry open the drivers door on my 1991 Jeep Wrangler making it impossible to close. I called Master Touch and they said they could fix it. They did and it works better than before. The charges were very reasonable. I just got this Jeep and will be having more work done in the future.

ND
Nick D.
Albuquerque, NM
Volvo S70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019
Always nice and ready to tackle jobs
Tommy and the team are always willing to take on any repair jobs.

SA
STACY A.
Albuquerque, NM
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019
Impressive
Door lock was fixed as promised. And price quoted and paid was super reasonable!

Verified Customer
Albuquerque, NM
Volvo 240
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019
Great service. Friendly, helpful staff.
So far things are running smoothly. My Volvo is 28 years old. I feel so lucky to have found The Master's Touch.

DL
Dewey L.
Tijeras, NM
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019
Christian owned Honest
Impeccable!! The management is extraordinary they put customers first and value veterans and military. If there were a rating with ten stars they would get it. Listen if you are military or a veteran you have to give them your business. They have 10 plus years and have work on about half a dozen on my vehicles.

CH
Christine H.
Sandia Park, NM
Volvo C70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Christine said she had no issues with the service.
This review was collected via phone interview by Customer Research Inc.

AJ
Alexander J.
Albuquerque, NM
Volvo S70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Alexander said that he liked the place's service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 246 in total