Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

2008 Reviews

ReScore Reviews™ (38)

ReScore
Overall Rating 4.1315784/5Overall Rating 4.1315784/5Overall Rating 4.1315784/5Overall Rating 4.1315784/5rating 4.1315784
Original
Overall Rating 1.86842/5rating 1.86842rating 1.86842rating 1.86842rating 1.86842
90% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


Verified Customer
Woodbridge, NJ
2014 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
Unable to reproduce my issue
I had my car checked for a brake light issue. They were unable to reproduce it. Therefore I did not get charged the labor fee of $119. When I got home, the issue came up again where my tail light did not come on, but when my lights are on. You’d think they’d check all possible ways of how the light would turn on/off before saying they couldn’t find the issue. Knowing the price, and lack of knowledge of my issue, I don’t think I will come back.

RK
Ruphenia K.
East Orange, NJ
2014 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Car Service
Great experience
AMANDA E R. from Maxon Hyundai responded on 09/21/2018

Thank for completing our survey.  We are glad to see you received a 5 star experience.  We appreciate you as a customer and can't wait to see you for your next service.  

Thank you, 
Maxon Service


WH
William H.
Verona, NJ
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
HYUNDAI WHERE STAFF MAKE A DIFFERENCE
From beginning to end the service staff were friendly, effective, and professional. I especially felt that there was no attempt to add services that were not needed and work was done effectively and quickly.
AMANDA E R. from Maxon Hyundai responded on 09/20/2018

Thank for completing our survey and the kind words.  We are glad to see you received a 5 star experience.  We appreciate you as a customer and can't wait to see you for your next service.  

Thank you, 
Maxon Service


EC
Emily C.
Hillside, NJ
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
No worries
I can safely say that every time that I take my car for service, Maxon Hyundai's customer service is excellent.
AMANDA E R. from Maxon Hyundai responded on 09/20/2018

Thank for completing our survey and the kind words.  We are glad to see you received a 5 star experience.  We appreciate you as a customer and can't wait to see you for your next service.  

Thank you, 
Maxon Service


CC
Concepcion C.
Elizabeth, NJ
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Service
Everytime I take my car for service if I have any questions they will take time and explain everything
AMANDA E R. from Maxon Hyundai responded on 09/19/2018

Thank for completing our survey and the kind words.  We are glad to see you received a 5 star experience.  We appreciate you as a customer and can't wait to see you for your next service.  

Thank you, 
Maxon Service


Verified Customer
Newark, NJ
2017 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Four
Service is good but no cream cheese for bagels very skimpy
AMANDA E R. from Maxon Hyundai responded on 09/18/2018

Thank for completing our survey. We appreciate you as a customer and can't wait to see you for your next service.  

Thank you, 
Maxon Service 
Respond


NP
Niovis P.
Colonia, NJ
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great Service!
Great service all the way!! Keep it up!!
AMANDA E R. from Maxon Hyundai responded on 09/18/2018

Thank for completing our survey and the kind words.  We are glad to see you received a 5 star experience.  We appreciate you as a customer and can't wait to see you for your next service.  

Thank you, 
Maxon Service 
Respond


Verified Customer
Newark, NJ
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Sonia Martinez
Workers are very helpful, professional and friendly.
AMANDA E R. from Maxon Hyundai responded on 09/18/2018

Thank for completing our survey.  We are glad to see you received a 5 star experience.  We appreciate you as a customer and can't wait to see you for your next service.  

Thank you, 
Maxon Service 
Respond


BS
Billivens S.
Roselle, NJ
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Excellent
Professional, friendly and customer oriented
AMANDA E R. from Maxon Hyundai responded on 09/17/2018

Thank for the kinds words. Also for taking the time to complete the survey.  We appreciate you as a customer and can't wait to see you for your next service.  

Thank you, 
Maxon Service 


AH
Anthony H.
Springfield, NJ
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Painless
The whole experience was painless. Brought it in, waited 45 minutes, and left. Painless It was for a recall item.
AMANDA E R. from Maxon Hyundai responded on 09/14/2018

Thank for the kinds words. Also for taking the time to complete the survey.  We appreciate you as a customer and can't wait to see you for your next service.  

Thank you, 
Maxon Service 


FQ
Francisco Q.
Newark, NJ
2009 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Going
Hi
AMANDA E R. from Maxon Hyundai responded on 09/14/2018

Thank you for taking the time to complete the survey.  We appreciate you as a customer and can't wait to see you for your next service.  

Thank you, 
Maxon Service 


OB
Olajide B.
Jersey City, NJ
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Courtesy and Professionalism
The service center has been upgraded for a more efficient process. Duration of the servicing could still do with improvement but I’m happy with the team so far.
AMANDA E R. from Maxon Hyundai responded on 09/14/2018

Thank for the kinds words. Also for taking the time to complete the survey.  We appreciate you as a customer and can't wait to see you for your next service.  

Thank you, 
Maxon Service 


ES
Edwin S.
Colonia, NJ
2013 Hyundai Santa Fe S
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/12/2018 Category: Service
Manufacturers Service Call 45,000
I came in for oil change all went well but notice I had a scratch the first time but I didn't say anything I let it go and now I bring in again but this time i find a broken plastic piece on my floor mat from somewhere but haven't found where it belong ! Wife drop off at my job after the service and that when I notice the broken plastic piece ! Not a happy camper !
AMANDA E R. from Maxon Hyundai responded on 09/17/2018

Thank you for taking the time to share your experience,  We are trying to reach you to heard more in detail about your experience. If you could please contact our service manger we would greatly appreciate it.  
Thank you, 
Maxon Service 


ZA
Zainab A.
East Orange, NJ
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Great Service
Reps were accommodating & attentive.
AMANDA E R. from Maxon Hyundai responded on 09/13/2018

Thank for the kinds words. Also for taking the time to complete the survey.  We appreciate you as a customer and can't wait to see you for your next service.  

Thank you, 
Maxon Service 


KD
Kimberly D.
East Orange, NJ
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Quick Service
I’m always in and out, I have never had to wait more than an hour for service.
AMANDA E R. from Maxon Hyundai responded on 09/12/2018

Thank you for taking the time to complete our survey. We are happy to see you received a 5 star experience. We look forward to seeing you again soon.
Thank you, 
Maxon Service 


Verified Customer
Clark, NJ
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
*****
Excellent service friendly helpful staff 👍
AMANDA E R. from Maxon Hyundai responded on 09/12/2018

Thank you for taking the time to complete our survey. We are happy to see you received a 5 star experience. We look forward to seeing you again soon.
Thank you, 
Maxon Service 


JP
Jasmine P.
East Orange, NJ
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Awesome
Great expirence thank you !
AMANDA E R. from Maxon Hyundai responded on 09/12/2018

Thank you for taking the time to complete our survey. We look forward to seeing you again soon.
Thank you, 
Maxon Service 


BG
Bernal G.
Union, NJ
2017 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2018 Category: Service
My car was all sticky afte the oil change
I went for an oil change and at the end my car was all sticky. Steering wheel, gear shifter, door very unacceptable
I tried to contact the manager several times and never got a call back
AMANDA E R. from Maxon Hyundai responded on 09/13/2018

Thank you for allowing us to hear more about your experience.  We have learned a lot and plan and making the necessary changes so that you will have a 5 star experience in the future. 

Thank you, 
Maxon Service  


Verified Customer
East Orange, NJ
2008 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Excellent Service
I took the car to get an oil change. I was in and out...
AMANDA E R. from Maxon Hyundai responded on 09/12/2018

Thank you for taking the time to complete our survey. We are happy to see you received a 5 star experience. We look forward to seeing you again soon.
Thank you, 
Maxon Service 


CH
Charles H.
West Orange, NJ
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Excellent Service
I found the service to be very professional and courteous. There were no unpleasant surprises I was well informed.
AMANDA E R. from Maxon Hyundai responded on 09/11/2018

Thank you for taking the time to complete our survey. We are happy to see you received a 5 star experience. We look forward to seeing you again soon.
Thank you, 
Maxon Service