Overview

Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

1795 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.0571423/5Overall Rating 4.0571423/5Overall Rating 4.0571423/5Overall Rating 4.0571423/5rating 4.0571423
Original
Overall Rating 1.82857/5rating 1.82857rating 1.82857rating 1.82857rating 1.82857
90% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


CD
Craig D.
Plainfield, NJ
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Good visit
Got unexpectedly fast service on this visit. I always take my car there, but this trip was shorter than expected. Good job Maxon, I will definitely be back!
Amanda R. from Maxon Hyundai

Thank you for taking the time to take our survey and feedback. We are happy to hear we met your customer service expectations and that it was a quick visit. We hope to see you for your next service needs.

Thank you,
Maxon Service Department


GC
George C.
Maplewood, NJ
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Service at Maxxon Hyundai
The changes they have made to the check-in and keeping you informed were effective.
Amanda R. from Maxon Hyundai

Thank you for taking the time to take our survey and feedback. We are happy to hear we met your customer service expectations and appreciate your kind words. We hope to see you for your next service needs.

Thank you,
Maxon Service Department


RF
Rosemarie F.
West Orange, NJ
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Hector and Donna made the experience excellent
Hector and Donna made the experience excellent
Amanda R. from Maxon Hyundai

Thank you for taking the time to take our survey and feedback. We are happy to hear we met your customer service expectations and appreciate your kind words. We hope to see you for your next service needs.

Thank you,
Maxon Service Department


FM
Fuquana M.
Irvington, NJ
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Good people
Good service
Amanda R. from Maxon Hyundai

Thank you for taking the time to take our survey and feedback. We are happy to hear we met your customer service expectations. We hope to see you for your next service needs.

Thank you,
Maxon Service Department


WH
William H.
Verona, NJ
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
NEW SERVICE CENTER SAME OLD GREAT SERVICE
Every person, from service associate to secretaries know their job and do it in a friendly and competent manner. The new service area has added a quick service center to improve wait time and service
Amanda R. from Maxon Hyundai

Thank you for taking the time to take our survey and feedback. We are happy to hear we met your customer service expectations and appreciate your kind words. We hope to see you for your next service needs.

Thank you,
Maxon Service Department


Anonymous avatar
Verified Customer
Roselle Park, NJ
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Great service
Everyone was really nice and I was in and out.... I thought I would be there all day, I took the time off work and was only there for a hour.
Amanda R. from Maxon Hyundai

Thank you for taking the time to take our survey and feedback. We are happy to hear we met your customer service expectations and appreciate your kind words. We hope to see you for your next service needs.

Thank you,
Maxon Service Department


Anonymous avatar
Verified Customer
Westfield, NJ
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Never a problem
I've been bringing my car to Maxon for service ever since I bought it in 2015. The service is prompt and courteous. I've never had a problem.
Amanda R. from Maxon Hyundai

Thank you for taking the time to take our survey and feedback. We are happy to hear our team met your customer service expectations. We hope to see you for your next service needs.

Thank you,
Maxon Service Department


LR
Lisa R.
Elizabeth, NJ
2014 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Great Service
Felt like part of the family
Amanda R. from Maxon Hyundai

Thank you for taking the time to take our survey and feedback. We are happy to hear our team met your customer service expectations. We hope to see you for your next service needs.

Thank you,
Maxon Service Department


GS
Gloria S.
Springfield, NJ
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Great service
I was very well treated and a good job was done.
Amanda R. from Maxon Hyundai

Thank you for taking the time to take our survey and feedback. We are happy to hear our team met your customer service expectations. We hope to see you for your next service needs.

Thank you,
Maxon Service Department


MC
Monica C.
Union, NJ
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Oil change
shop is re-modeled and makes it a lot easier to go for service.
also when called for appointment I was able to be accommodated with
promptness.
Amanda R. from Maxon Hyundai

Thank you for taking the time to take our survey. We are happy to hear our team met your customer service expectations. We hope to see you for your next service needs.

Thank you,
Maxon Service Department


MP
Mark P.
Bayonne, NJ
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Maxon Hyundai
Friendly and knowledgeable sales and service. I highly recommend Yuri and Adam.
Hector F P. from Maxon Hyundai

Thank you for taking the time to take our survey. We are happy to hear our team met your customer service expectations. We hope to see you for your next service needs.

Thank you,
Maxon Service Department


JD
Jennifer D.
Newark, NJ
2011 Hyundai Elantra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/15/2018 Category: Service
Better customer service
Still not a happy customer!
Hector F P. from Maxon Hyundai

Thank you for taking the time to take our survey. We are sorry to hear we were unable to meet all expectations. We tried to contacted you so we can address your concerns. Please give me a call to my direct number 908-851-4646.

Thank you,
Maxon Service Department


Anonymous avatar
Verified Customer
Union, NJ
2016 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Quicker service
I've seen a vast improvement since they changes around their service center! Much better now.
Hector F P. from Maxon Hyundai

Thank you for taking the time to take our survey. We are happy to hear our team met your customer service expectations and we appreciate your business.

Thank you,
Maxon Service Department


LC
Lloyd C.
Newark, NJ
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
very excellent customer service
the employees are very courteous and service are professional
Hector F P. from Maxon Hyundai

Thank you for taking the time to take our survey. We are happy to hear our team met your customer service expectations. We hope to see you for your next service needs.

Thank you,
Maxon Service Department


DS
Dorothy S.
Newark, NJ
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Everyone is so freindly
The best
Hector F P. from Maxon Hyundai

Thank you for taking the time to take our survey. We are happy to hear our team met your customer service expectations. We hope to see you for your next service needs.

Thank you,
Maxon Service Department


Anonymous avatar
Verified Customer
Elizabeth, NJ
2018 Hyundai Elantra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/14/2018 Category: Service
Long wait for oil change
1 hour 50 minutes for scheduled oil change is a long wait
Amanda R. from Maxon Hyundai

Thank you for your feedback on our survey. We would like to hear more about your recent visit.  Our Service manager has attempted to contact you and was unsuccessful.  Please feel free to call him directly at 908 851 4646 at your earliest convenience.  We appreciate your business and would like to speak to you about this experience. 
Thank you,
Maxon Service


Anonymous avatar
Verified Customer
Union, NJ
2014 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Car service
Had to ask for new tireglue to be washed off and didn't do a great job.
Hector F P. from Maxon Hyundai

Thank you for taking the time to take our survey. We tried to contacted you to address your concern. Please give me a call at your convenience my direct number 908-851-4646 

Thank you,
Maxon Service Department


CC
Claudia C.
Roselle, NJ
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
.
.
Amanda R. from Maxon Hyundai

Thank you for taking the time to take our survey. We hope to see you for your next service needs.

Thank you,
Maxon Service Department


Anonymous avatar
Verified Customer
Hillside, NJ
2014 Hyundai Elantra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/13/2018 Category: Service
3
I was more please with hector answering my question of the problems with my car

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/13/2018 Category: Service
not good
the workers were good but not the repairs
Hector F P. from Maxon Hyundai

Thank you for taking the time to take our survey and answering our phone call. We are sorry to hear we were unable to duplicate and address your concern. We are looking forward to see you on Thursday so we can address it

Thank you,
Maxon Service Department


Anonymous avatar
Verified Customer
Newark, NJ
2012 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Customer service
I appreciate the excellent customer service that Maxon Hyundai provides.
Amanda R. from Maxon Hyundai

Thank you for taking the time to take our survey. We appreciate the kind feedback. We are please to hear our customer service mets your expectations.  We hope to see you for your next service needs.

Thank you,
Maxon Service Department