Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

2137 Reviews

ReScore Reviews™ (42)

ReScore
Overall Rating 4.2142814/5Overall Rating 4.2142814/5Overall Rating 4.2142814/5Overall Rating 4.2142814/5rating 4.2142814
Original
Overall Rating 1.88095/5rating 1.88095rating 1.88095rating 1.88095rating 1.88095
90% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


EB
Edthy B.
Hillside, NJ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
The people
Keep up the good work

TK
Thomas K.
Cranford, NJ
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Genesis Transmission
After a year and a half of troubleshooting, my transmission finally replicated the gear slippage and was witnessed by a technician. Maxon replace the trans and to date have had no problems. I love my Genesis.

FL
Francis L.
Newark, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
The service
The service

MP
Michael P.
Linden, NJ
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018 Category: Service
Maxon Hyundai
Great. The service staff keeps you updated on progress. In addition , they make certain you are comfortable while you’re waiting.

Verified Customer
Newark, NJ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018 Category: Service
Great efficient service as always
I can’t say enough about Maxon Hyundai customer service. Ron was an service advisor. My Hyundai was fixed in a timely manner. Great service by Ron and staff! 😂

LS
Loyola S.
Bayonne, NJ
2016 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/16/2018 Category: Service
original contact person was rude and not helpful
see previous
AMANDA E R. from Maxon Hyundai responded on 12/17/2018

Thank for completing our survey.  We are glad to see you received a 4 star experience once you spoke to Alicia.  We hope to see you for your next service.  

Thank you, 
Maxon Service


YA
Yesenia A.
Elizabeth, NJ
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Oil change
Great experience. Service rep thoroughly went over my service and was out in a timely manner.
AMANDA E R. from Maxon Hyundai responded on 12/17/2018

Thank for completing our survey.  We are glad to see you received a 5 star experience.  We can't wait to see you for your next service.  

Thank you, 
Maxon Service


Verified Customer
Winfield, NJ
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Great Customer Service
Friendly and knowledgeable service.
AMANDA E R. from Maxon Hyundai responded on 12/17/2018

Thank for completing our survey.  We are glad to see you received a 5 star experience.  We can't wait to see you for your next service.  

Thank you, 
Maxon Service


PH
Patrick H.
Colonia, NJ
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
The worker
The workers are very pleasant and professional
AMANDA E R. from Maxon Hyundai responded on 12/17/2018

Thank for completing our survey.  We are glad to see you received a 5 star experience.  We can't wait to see you for your next service.  

Thank you, 
Maxon Service


CC
Concepcion C.
Elizabeth, NJ
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Service
The promptness in providing the service was great and all the staff were very courteous and helpful. The waiting area was clean and spacious
AMANDA E R. from Maxon Hyundai responded on 12/17/2018

Thank for completing our survey and for the kind feedback.  We are glad to see you received a 5 star experience.  We can't wait to see you for your next service.  

Thank you, 
Maxon Service


RG
Ram G.
Iselin, NJ
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/14/2018 Category: Service
no comment
they must keep there promise when they sold the car
AMANDA E R. from Maxon Hyundai responded on 12/17/2018

Thank you for taking the time to share your experience, we apologize for the miscommunication is sales.  We hope we can build a relationship in Service, as we hope not to loose a valued customer.  

Thank you, 
Maxon Service 


Verified Customer
Elizabeth, NJ
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Service is great
Excellent service and great workers that all meet satisfaction.
AMANDA E R. from Maxon Hyundai responded on 12/14/2018

Thank for completing our survey and for such kind feedback.  We are glad to see you received a 5 star experience.  We can't wait to see you for your next service.  

Thank you, 
Maxon Service


MM
Michael M.
Chatham, NJ
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Tucson Service
Process and team were very efficient and communicated well.
AMANDA E R. from Maxon Hyundai responded on 12/13/2018

Thank for completing our survey and for the kind words.  We are glad to see you received a 5 star experience.  We can't wait to see you for your next service.  

Thank you, 
Maxon Service


Verified Customer
East Orange, NJ
2016 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/07/2018 Category: Service
Bad
Not coming back
AMANDA E R. from Maxon Hyundai responded on 12/12/2018

Maxon would like to extend to you our most sincere apologies reguarding the recent issues with you last service visit.  We would greatly appriciate the opportunity to further discuss this with you.  Please contact our department at your earliest convience, to speak to our service mangaer.  We look foward to hearing from you. 

Thank you, 
Maxon Service 


DP
Demi P.
Newark, NJ
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2018 Category: Service
Okay
Went for a part. My passenger side mirror was broken & instead of offering me just the mirror they tried to get me to replace the whole thing. But the service that I receieve ( oil change) was fine.
AMANDA E R. from Maxon Hyundai responded on 12/10/2018

Thank for completing our survey.  We are glad to see you received a 4 star experience.  We can't wait to see you for your next service.  

Thank you, 
Maxon Service


GC
Gerard C.
Little Ferry, NJ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Very friendly and efficient
I found the staff knowledgeable and courteous and professional. The work was done with excellence and my vehicle is running good as new
AMANDA E R. from Maxon Hyundai responded on 12/07/2018

Thank for completing our survey and for the kind words.  We are glad to see you received a 5 star experience.  We can't wait to see you for your next service.  

Thank you, 
Maxon Service


Verified Customer
Rahway, NJ
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Me
Great group to work with
AMANDA E R. from Maxon Hyundai responded on 12/07/2018

Thank for completing our survey and for the kind words.  We are glad to see you received a 5 star experience.  We can't wait to see you for your next service.  

Thank you, 
Maxon Service


Verified Customer
Kings Mountain, NC
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Service
My adviser was great!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/06/2018 Category: Service
No car wash or vacuum
No car wash or vacuum?
AMANDA E R. from Maxon Hyundai responded on 12/11/2018

Thank you for taking the time to complete our survey.  We appreciated the feedback. Our service department will be contacting you to over your visit.  

Thank you, 
Maxon Service 

AMANDA E R. from Maxon Hyundai responded on 12/13/2018

Thank you for allowing us to hear more about your experience.  We have learned from your visit here at Maxon, and are working on improvement.  We appreciate the chance to redeem ourselves, and want to thank you for the re score.  We can't wait to see you for your next service. 

Thank you, 
Maxon Service 


MM
Michelle M.
Newark, NJ
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Hospitality and cust svce
Great business
AMANDA E R. from Maxon Hyundai responded on 12/07/2018

Thank for completing our survey and for the kind words.  We are glad to see you received a 5 star experience.  We can't wait to see you for your next service.  

Thank you, 
Maxon Service


MD
Mike D.
Fairfield, NJ
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Excellent Service
Excellent service, Ron was efficient and courteous with taking care of me, even checked for any recalls on my vehicle!
AMANDA E R. from Maxon Hyundai responded on 12/07/2018

Thank for completing our survey and for the kind words.  We are glad to see you received a 5 star experience.  We can't wait to see you for your next service.  

Thank you, 
Maxon Service