Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

979 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 4.4545436/5Overall Rating 4.4545436/5Overall Rating 4.4545436/5Overall Rating 4.4545436/5rating 4.4545436
Original
Overall Rating 2.72727/5Overall Rating 2.72727/5rating 2.72727rating 2.72727rating 2.72727
97% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


BB
Brenda B.
Rocky Mount, NC
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Staff is responsive and friendly
Easy to get a service appt, and waiting area is comfortable and welcoming. Plus as employees walk through they are always friendly.
RANDY E T., Internet Manager from Medlin Hyundai responded on 02/18/2019

We look forward to seeing you again.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

LF
Lee F.
Wilson, NC
2017 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Great Service & Welcoming Team Members
Thanks for the great service and pleasant atmosphere while receiving routine scheduled maintenance on my 2017 Azera- greatly appreciated!
RANDY E T., Internet Manager from Medlin Hyundai responded on 02/18/2019

Always a pleasure to assist a great customer like you.  We look forward to your next visit.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

EC
Earl C.
Louisburg, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2019 Category: Service
more knowledgeable employes
employee did not know why he was doing a up-date yo my car
RANDY E T., Internet Manager from Medlin Hyundai responded on 02/16/2019

Sorry that your experience on this trip was less than good.  We will take steps to improve, thank you for the feedback.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

Verified Customer
Rocky Mount, NC
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Service
Great service!
RANDY E T., Internet Manager from Medlin Hyundai responded on 02/15/2019

Always a pleasure to assist a great customer like you.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

RA
Rueben A.
Garysburg, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Service dept.
Friendly honest & will do what they can to help with the problem without waiting a Long time!!
RANDY E T., Internet Manager from Medlin Hyundai responded on 02/14/2019

See you next time

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

PB
Patricia B.
Rocky Mount, NC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Service manager
Always takes care of our problem very promptly.
RANDY E T., Internet Manager from Medlin Hyundai responded on 02/11/2019

Thank you for allowing us to service your vehicle.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

CF
Cindy F.
Nashville, NC
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Staff and great service
Always great service and friendly staff!
RANDY E T., Internet Manager from Medlin Hyundai responded on 02/07/2019

We look forward to your next visit

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

Verified Customer
Elm City, NC
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Overall
The sales staff was very helpful - even after a year, I get calls from Jimmy Burgess thanking me and letting me know that he is there for me.
I am able to call the service department and get an appointment quickly - work is done promptly. Everyone I have met has been courteous
and helpful.
RANDY E T., Internet Manager from Medlin Hyundai responded on 02/06/2019

Happy to assist you

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

SD
Sharon D.
Whitakers, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
The Service Staff and Service Manager
The service was Great as usual.
RANDY E T., Internet Manager from Medlin Hyundai responded on 02/05/2019

We always enjoy assisting you with your vehicle

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

RA
Rueben A.
Garysburg, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
My comment
I am very satisfied with Hyundai service!!! They do what they say in a respected time!! They r very helpful about anything they do!!! I have no complaints!!
RANDY E T., Internet Manager from Medlin Hyundai responded on 02/04/2019

Always a pleasure to assit you wiht your vehicle

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

WB
William B.
Nashville, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
They Get Things Done
I recently had a problem with the paint on my 2017 Elantra. The service department at Medlin Hyundai took the bull by the horns and got my problem solved. They furnished me a rental car and totally took charge of the situation. I'm more than pleased with the way things turned out.
RANDY E T., Internet Manager from Medlin Hyundai responded on 02/04/2019

Happy to help

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

DB
Dawn B.
Whitakers, NC
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Service Department
I had to bring my vehicle in to be service and I liked how quickly they worked on my vehicle and kept me updated on the progress.
RANDY E T., Internet Manager from Medlin Hyundai responded on 02/04/2019

Glad we got it taken care of

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

JS
James S.
Roanoke Rapids, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019 Category: Service
they try to get you in and out as quick as possible
Did great job thanks Randy.
RANDY E T., Internet Manager from Medlin Hyundai responded on 02/04/2019

Thank you for allowing us to assist with your vehicle.  See you next time.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

DH
Donald H.
Rocky Mount, NC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Good Service
Helpful always on time, I love a donut and coffee also!!!!
RANDY E T., Internet Manager from Medlin Hyundai responded on 02/01/2019

Always a pleasure to see you

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

Verified Customer
Midlothian, VA
2015 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Great Service
I've brought my car in for service to this dealership many times, and Chance and Randy always treat me right.
RANDY E T., Internet Manager from Medlin Hyundai responded on 02/01/2019

Thanks it is always a pleasure to assist you.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

Verified Customer
Rocky Mount, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
Excellent service
The service was top notch and the associate was very professional
RANDY E T., Internet Manager from Medlin Hyundai responded on 01/31/2019

Thank you we look forward to your next vist

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

TE
Thomas E.
Rocky Mount, NC
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
On time as promised
Medlin Hyundai provided the service they scheduled on time without issues, very pleased with work performed.
RANDY E T., Internet Manager from Medlin Hyundai responded on 01/29/2019

Thank you, sorry it took a couple of trips to get it right.  See you next time.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

PB
Pamela B.
Nashville, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019 Category: Service
Excellent
The appt was easy to schedule and they were very prompt
RANDY E T., Internet Manager from Medlin Hyundai responded on 01/29/2019

We look forward to your next visit

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

GM
Garry M.
Clayton, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019 Category: Service
Quick and Courteous
The folks are efficient and friendly. They got my car in and out quicker than I expected. My only suggestion is to vacuum the car as many other dealers do.
RANDY E T., Internet Manager from Medlin Hyundai responded on 01/28/2019

Thank you for the suggestion, I think we ere having a problem with our vacuum the day you were here.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com

SG
Shirley G.
Nashville, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019 Category: Service
Oil change
In and out in 30 minutes, happy customer.
RANDY E T., Internet Manager from Medlin Hyundai responded on 01/28/2019

Glad you are happy, we look forward to your next visit.

Randy Townsend
Internet Manager
Medlin Hyundai
252-985-2601
randy@medlinhyundai.com