Reviews
Verified Customer
Seattle, WA
Volkswagen Tiguan
Verified
Great Service
Pleasant experience, I will come back.
Recommended
Verified Customer
Bellevue, WA
Volkswagen Passat
Verified
Professional Service
Love it here!
Recommended
SM
STACY M.
Seattle, WA
Volkswagen Beetle
Verified
Great experience at Michaels getting new tire
Thanks to Jeff my Service Advisor for great assistance with my flat tire. Really appreciate you helping, getting the tire quickly and accommodating my schedule (taking up as little of my time as possible). Very thorough. Great customer service. A+
Recommended
AQ
AMTULLAH Q.
Bellevue, WA
Volkswagen Golf GTI
Verified
Very good service. I’m very satisfied.
I am happy with Michael’s service center.
Occasionally when I call they put on hold for a long period of time.
Other than that everything else is fine. Keep up the good work.
The pick up and drop off complementary service is great too.
Thanks Michaels.
Occasionally when I call they put on hold for a long period of time.
Other than that everything else is fine. Keep up the good work.
The pick up and drop off complementary service is great too.
Thanks Michaels.
Recommended
Verified Customer
Bellevue, WA
Volkswagen EuroVan
Verified
Michael's VW (formerly Chaplin's) take great care of our 1999 VW Camper
We purchased our VW Camper new in 1999. We have been religious about getting regular maintenance, and whenever a mechanical problem occurred, it was immediately taken care of by the excellent Service Department.
They are always pleasant, organized, concerned, and as good as their word. We appreciate the care they have given our gem of a camper and VW vehicle.
They are always pleasant, organized, concerned, and as good as their word. We appreciate the care they have given our gem of a camper and VW vehicle.
Recommended
JR
JULIA R.
Snohomish, WA
Volkswagen Tiguan
Verified
Great service
Your shuttle driver was fantastic
Recommended
LM
LARALYN M.
Bellevue, WA
Volkswagen Golf GTI
Verified
Easy experience
The folks at Michael's made it easy to buy--thanks!
Recommended
MK
MILTON K.
Fall City, WA
Volkswagen Passat Wagon
Verified
customary good service
I appreciate my VW being finished at the time advised when leaving it for service.
I miss the clean-up and wash that used to happen, (Free Brown Bear washes don't work when there are none near where I live.)
I miss the clean-up and wash that used to happen, (Free Brown Bear washes don't work when there are none near where I live.)
Recommended
Verified Customer
Snohomish, WA
Volkswagen Jetta Sedan
Verified
Great service
Excellent service, keep up the good work. Thank you.
Recommended
Verified Customer
Bellevue, WA
Volkswagen Jetta Sedan
Verified
Car Repair, plus complimentary snacks
Great repairs always plus the snacks are great!
Recommended
AH
ALEXANDRIA H.
Bellevue, WA
Volkswagen Tiguan
Verified
Thorough & efficient
Appreciated desk person noticing brake fluid had been flushed on previous visit, so I didn’t have to incur that expense.
Recommended
HG
HEINZ G.
Redmond, WA
Volkswagen Golf GTI
Verified
New VW Golf GTI SE
My son and I went to Michael's to meet with Ray Germani to see if we could find a new VW Golf GTI, right color, right model, right price, etc.
Ray did an awesome job in showing us different models, features etc. while the team looked at our trade in and we found very quickly common ground on pricing and overall rates.
Rather quickly, no friction, no issues, just a great experience.
We've purchased many vehicles from Michaels and love both the sales and service experience. Way to go!
Regards
Theo Gees
Ray did an awesome job in showing us different models, features etc. while the team looked at our trade in and we found very quickly common ground on pricing and overall rates.
Rather quickly, no friction, no issues, just a great experience.
We've purchased many vehicles from Michaels and love both the sales and service experience. Way to go!
Regards
Theo Gees
Recommended
SF
SHANA F.
Issaquah, WA
Volkswagen GTI
Verified
Awesome customer service
I always feel welcomed by a nice friendly staff that knows there stuff . I will forever keep coming back. Thank you
Recommended
DW
DONALD W.
North Bend, WA
Volkswagen Tiguan
Verified
Great service
Great service
Recommended
KB
KELLY B.
Kent, WA
Volkswagen Passat
Verified
Best service advisor
Overall great treatment. Ricky A. Is the beat service advisor around. Helpful and friendly.
Recommended
BK
BERNARD K.
Roslyn, WA
Volkswagen GTI
Verified
Timely and complete
Ricky did a great job setting up my servive needs, communicating findings and keeping be abreast of work progress. Work seems to be all complete and well done.
Recommended
Verified Customer
Bellevue, WA
Volkswagen Touareg
Verified
Great Service
The service here is great.
Recommended
LG
LUIS G.
Seattle, WA
Volkswagen Tiguan
Verified
Reception was very welcoming and professional
Had an appointment with Haakon Andor was not able to meet us and we have witnessed how his coworkers try to locate him for us.And Haakon made up his absence and did process the car as promised. Good experience with him and financial person,Mrcktyan. Keep up the good work...
Recommended
MN
MARK N.
Fall City, WA
Volkswagen Touareg
Verified
Repairs took over a week and a half with little communication about cost or timing.
Granted I eventually found out that they were waiting for a part needed for recall but there was unclear vacations or time out of the office and repairs took over a week and a half with little communication unless I reached out. Nice loaner car however.
Recommended
MB
MARY B.
Seattle, WA
Volkswagen Jetta Sedan
Verified
Great Service!
Shane and Jessie were awesome to work with!
Recommended