Overview

Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5rating 4.33

48 Reviews

85% Would Recommend
Latest Review 26 days ago

Reviews


CR
Cristino R.
Nampa, ID
Ford Explorer
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/21/2016 Category: Service
Cristino said the service provided to his vehicle by this business took too long and was too expensive. They provided a service to his vehicle without his consent.
This review was collected via phone interview by Customer Research Inc.
Mike W. from Mike's Auto Clinic responded on 01/25/2016

Christino, sorry for your disappointment on our service.
However, I would like to remind you of some facts you may have forgotten. 
First: We squeezed you in because you where in a hurry. 
Second: The only time you were available to contact was your lunch break. Dispite this we had an estimate ready for you. And proceeded with repairs only after your authorization on repairs and costs.
We did not do anything without your approval, except the free vehicle inspection, which is done on every vehicle unless you decline prior to service.
Finally, you will find the cost of work done is very competive and have the best warrenty in the valley at 3 yrs 36k miles.


EC
Esteban C.
Nampa, ID
Pontiac Grand Prix
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/18/2016 Category: Service
Esteban said he went to this business because he received a free coupon in the mail. When they diagnosed his vehicle, they told him he needed a new diagnostic casket which would of cost about $2000. He went home and did his own diagnostic. He found his vehicle did not need a new diagnostic casket. If he would have used this business, he feels he would have spent $1800 more than what he needed to spend.
This review was collected via phone interview by Customer Research Inc.
Mike W. from Mike's Auto Clinic responded on 01/20/2016

Sorry Esteban for your misunderstanding. You were quoted $2000 for replacing your leaking intake gasket (leaking), coolant elbows (also Leaking), oil change. Additionally, on that estimate had on it a hub assembly for your wheels which was unsafe, and also 2 tie rod ends and an alignment. All that work together was what you where quoted on. The parts alone are $500. Additionally you have forgotten to mention we diagnosed and inspected your car for free, including a pressure test that we would have normally  charged $50.00 for. 


CG
Christine G.
Nampa, ID
Chevrolet Blazer
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/19/2015 Category: Service
Christine said she did not appreciate this business running another business out of town. They do a good job, his products are good, and they gave her a discount.
This review was collected via phone interview by Customer Research Inc.

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