The repairs to my vehicle were fair considering the items they replaced were basic service such as batteries , oil change, air filter. But they totally misdiagnosed my front end problems. They said that my wheel bearings were bad but the problem was actually the upper ball joints. Also they quoted me $564 for each wheel bearing assembly when NAPA lists the bearings for $346 ea. I personally replaced those bearings for $387 total for both instead of their $1028 just for parts not counting labor. Overall I do not consider their service worth the money especially considering the labor charges for the work accomplished. I will never darken their door again.
Not Recommended
Tim L J. from Mingo Automotive LLC responded on 09/10/2011 10:47 AM
Exact repairs done to this 02 2500 with 174000 on it was a complete diesel oil service with Gold filter, 39 point inspection, Front and Rear Monromatics Gas Charged shocks. Air filter, both batteries NAPA Legend 75 month full warranty. Customer approved all work and upon reviewing the time stamp on his ticket, I watched the audio video of him cutting up with the service manager for 12 minutes. He was happy with the price and all the information we were able to give him about his truck. What was needed replaced next and how many months and years it would take at his average mileage. He was very pleasant to deal with the Service Manager could not remember anything he had questions about and was taken back a little by his email. He also watched the DVR and noted the many times he thanked him for the service he had received. Also he noted there was never any mention of a front end problem to us by him either on our written forms or any notes taken while talking with him. We did notice His bearing were loose and would need replaced in 6 months or so. He asked us to price them and We did so.
We are a AAA approved repair center, a NAPAAUTOCARE center with a A+ rating with the BBB. He was priced front hub and wheel bearings, premium Napa line and both pitman arms again premium products borsht at your local cheap as you can find parts store.
We stand behind our work nationwide with a 12 month 12 thousand mile warranty which can be cover at any of over ten thousand NAPAAUTOCARE Centers in the US.
We also priced an Alignment to keep him from wearing out him tires with those's part changed an alignment on his Dodge is a 2 hour job at a cost of $165. I feel for the customer. He has cost himself all the money he spent (doing it himself) because it will have to be redone again when he has his tires replaced. It just goes to show You get what you pay for.
Triple Cert. ASE MASTER TECH. TJ
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