Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

514 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


RD
Renee D.
Reno, NV
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Renee said she liked Hines, he was a good guy. She was very pleased with the business.
This review was collected via phone interview by Customer Research Inc.

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Mike H.
Reno, NV
Jeep Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Mike said that the facility does a great job.
This review was collected via phone interview by Customer Research Inc.

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Kelly G.
Reno, NV
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Kelly said the staff was knowledgeable, and helpful servicing his vehicle.
This review was collected via phone interview by Customer Research Inc.

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Ross T.
Nevada
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Ross said the business was friendly, honest, and he liked the quality of work.
This review was collected via phone interview by Customer Research Inc.

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Simon A.
Reno, NV
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Simon said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

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Kathy O.
Reno, NV
Volkswagen New Beetle
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Terrific FAST
Every time I have any auto issue I just tell Heinz and he is always so accommodating and happy to help me with what ever the issue is. Dropped my auto off and picked it up a few hours later with everything taken care of. Love it !

LT
Larry T.
Sparks, NV
Jeep Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Larry said the parts failed on a previous service, and the staff stood behind their work. They took care of it at no charge.
This review was collected via phone interview by Customer Research Inc.

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Devona H.
Nevada
Saturn Outlook
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Devona said the staff were awesome, very honest, and they did a really good job. She appreciates the business and she hasn't had any problems with them.
This review was collected via phone interview by Customer Research Inc.

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Mike H.
Reno, NV
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Mike said the business is great. The wait time and service were both quick.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Reno, NV
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
John said this business treated him well. He loved their service, and if he needs more help he will definitely go back to them.
This review was collected via phone interview by Customer Research Inc.

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Greg H.
Nevada
Jeep Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018 Category: Service
Greg said the staff are all good people, and the business has a great reputation.
This review was collected via phone interview by Customer Research Inc.

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Barbara W.
Reno, NV
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018 Category: Service
Barbara said Hans did the work in the manner he said.
This review was collected via phone interview by Customer Research Inc.

KB
Kimo B.
Reno, NV
Lexus RX 330
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018 Category: Service
Kimo said the staff was very fair, responsive, and the work was done on time. They said what they were going to do and he appreciates that.
This review was collected via phone interview by Customer Research Inc.

RE
Raymond E.
Reno, NV
Chevrolet Cavalier
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018 Category: Service
Raymond said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MT
Metin T.
Sparks, NV
Kia Sportage
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Metin said the maintenance guy was very helpful. They were able to schedule his vehicle at the time that was given and they did their best.
This review was collected via phone interview by Customer Research Inc.

KO
Kathy O.
Reno, NV
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018
Fast no waiting around
I dropped off my car and in no time at all it was ready to go. I appreciate that they considered my time valuable and took care of business in no time at all. it was Great

PK
Pat K.
Reno, NV
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Pat said the employees are fabulous and can work on any vehicle.
This review was collected via phone interview by Customer Research Inc.

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Renee D.
Reno, NV
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Renee said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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Karen N.
Reno, NV
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2018
Best and most honest repair shop in Reno!
Most honest repair shop in Reno! I have been dealing with Monkey Wrench for about 10 years and they are dedicated to doing it right for each and every customer! Great customer service, and have taken my children and grand child to check every thing out before purchasing a car/truck from anyone here in Reno. LUV this shop!

NT
Neva T.
Reno, NV
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Neva said Hines provided wonderful service. He was astute and provided knowledgeable service. She was pleased with her service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 514 in total