Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
DO NOT GO TO MONRO UNDER ANY CIRCUMSTANCES! From their in store employee's to their corporate structure these people will go out of their way to try and scam you. If you try to call them they will put you on hold for about 10 minutes then hang up, or just hang up on you in general. Spent about a hour on the phone trying to speak to a manager and got the run around over and over and over. All this not to even mention HOW MUCH THEY OVERCHARGE FOR REGULAR SERVICES! IT DOES NOT COST $500 AN AXLE TO DO YOUR BRAKES LIKE THE MAN ON THE PHONE TOLD SOMEONE WHO CALLED! Not only rude to me but condescending to other patrons while i was there. They will hold your keys hostage and force money out of you under duress. Only thing i should have done is called the cops to get my keys. Scammers through and through, DO NOT GO HERE!!!!! EMPLOYEES TO CORPORATE THEY WILL TRY EVERYTHING TO SCAM YOU