Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

514 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


LB
Linda B.
Washington
Volkswagen Tiguan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Linda said the customer service is very courteous and pleasant. They take the time to explain what needs to be done and they answer questions. The waiting room could have more comfortable chairs, or been brighter.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Monroe, WA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Fast friendly service
First time using this shop. They worked on our car, diagnosed it, called with an estimate, and did the repair very timely. They recommended repairs that would have cost more money down the road instead of waiting to make more money later. The water pump went out, and the to.ing belt had to be removed to get to the pump. I knew it was almost time to fix. When they called with estimate, recommended changing it out because we already were paying labor. No extra charge but the price of the belt. Will definately go back. Mike was great.

LH
Lyle H.
Snohomish, WA
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
2000 Volkswagen Jetta
Always excellent service and timely feedback.

LB
Louise B.
Gold Bar, WA
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Fast, friendly service.
Always satisfied with the service and information I receive about my vehicle.

Verified Customer
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2018
Great guys
They do good work, know my name and I always come away feeling they are looking out for me and my needs?

RB
Richard B.
Monroe, WA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018
As usual the work is done as promised and done quickly
I count on Monroe foreign Auto for my vehicle's maintenance issues. I have never been disappointed with the professional service, friendly helpful atmosphere. These guys are great!

CM
Curtis M.
Bellevue, WA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
Saved our trip
We were towed in after an out-of-the-blue electrical problem stranded us on the freeway. Mike quickly got our car into the shop and the verdict was a bad alternator. But a suitable, quality replacement alternator would not be available until morning--so Mike arranged for a rental so my wife and I could continue our trip over the pass. We had an enjoyable trip, and the car was ready as promised when we returned two days later. Pleased with the service we received. Thanks again!

RB
Rick B.
Washington
Volkswagen Cabriolet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Rick said this business did everything he asked them to do, and they didn't charge too much for it.
This review was collected via phone interview by Customer Research Inc.

KM
Korbett M.
Snohomish, WA
Scion tC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Korbett said the staff at this business are always good about putting things together and explaining what was going on with his vehicle. The service was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JB
Jerry B.
Washington
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Jerry said everything was accurate, the work was done good and his vehicle was delivered when promised.
This review was collected via phone interview by Customer Research Inc.

FB
Frank B.
Snohomish, WA
Audi A6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Frank said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JK
Joseph K.
Washington
Mitsubishi Eclipse
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/24/2018 Category: Service
Joseph said he took his vehicle to this business because he said he had a air leak in one of the hoses, the staff said he did not have a leak and he was charged $200.00, and when he got home he found the leak instantly.
This review was collected via phone interview by Customer Research Inc.

JC
Jim C.
Monroe, WA
Volvo S80
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Jim said if the vehicle needs work, they go to this business. He is very satisfied with the work that is done.
This review was collected via phone interview by Customer Research Inc.

EL
Eric L.
Washington
Toyota Prius
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2018 Category: Service
Eric said there was a little lack of communication.
This review was collected via phone interview by Customer Research Inc.

SK
Sean K.
Washington
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Sean said this business was awesome.
This review was collected via phone interview by Customer Research Inc.

CS
Charlotte S.
Washington
Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Charlotte said the staff was friendly, communicated well, and the service was quick.
This review was collected via phone interview by Customer Research Inc.

JP
Jose P.
Monroe, WA
Lexus RX 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Jose said the staff was friendly and informative.
This review was collected via phone interview by Customer Research Inc.

DP
Dinah P.
Washington
Cadillac Escalade
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Dinah said the service was pretty good. She was happy with it. The staff were fast and able to do the job.
This review was collected via phone interview by Customer Research Inc.

RS
Raymond S.
Snohomish, WA
BMW M3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2018
Noticeably smoother
I brought it in for what turned out to be the water pump going out. I also had a 90k service done. I had gotten used to the engine being a little rough,it was a subtle change over time. Now I remember just how smooth that engine really is. It's great. I usually do oil changes and small repairs myself to save a few bucks. What a difference having professionals work on my car. Very happy with the work done.

JH
Jim H.
Washington
Jaguar S-TYPE
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Jim said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 514 in total