Overview

Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5rating 4.37

32 Reviews

91% Would Recommend
Latest Review 4 months ago

Reviews


JS
Jessie S.
Lansing, MI
Saturn VUE
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/24/2019 Category: Service
Jessie said she brought her vehicle in to have the ac compression and a belt fixed but after the service the vehicle is having the same problem. She has an issue with her brakes making a sound but the business did not look into it. She regrets purchasing her vehicle from the business. She was given inconsistent time frames for the services she received.
This review was collected via phone interview by Customer Research Inc.

AS
Andre S.
Lansing, MI
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Andre said the staff members always treat him well. He said it is the only place he goes to get his oil changed. He added they don't take all day, and they get him in and out.
This review was collected via phone interview by Customer Research Inc.

MJ
Monte J.
Lansing, MI
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Monte said the business does a good job and that they took care of him.
This review was collected via phone interview by Customer Research Inc.

MJ
Monte J.
Lansing, MI
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Monte said the business does a good job and that they took care of him.
This review was collected via phone interview by Customer Research Inc.

BV
Briana V.
Lansing, MI
GMC Sierra 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2019 Category: Service
Briana said she had a problem with the air conditioning, but she likes the vehicle, she enjoys working with the staff and Marty was very helpful. She has already recommended this business for service.
This review was collected via phone interview by Customer Research Inc.

AL
Anna L.
Michigan
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Anna said her vehicle's running great.
This review was collected via phone interview by Customer Research Inc.

KP
Kearrah P.
Holt, MI
Chevrolet Malibu Limited
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2019 Category: Service
Kearrah said Marty provided great service. The work was fine. The business did not provide the best service selections.
This review was collected via phone interview by Customer Research Inc.

CW
Craig W.
Grand Rapids, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/02/2019
Total lack of respect
Drove out to this dealership after working out a price on a vehicle from Grand Rapids. Took over an hour in the rain. When I arrived they informed me that they had sold the car earlier that morning to another party. They never even bothered to contact me and let me know. I drove round trip to Lansing for no reason. Bad way to conduct business in my opinion. Total lack of respect for other people and their time.

DP
David P.
Lansing, MI
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
David said the vehicle had needed some preventative maintenance. The staff said they'd treat him right on it financially and they did give him a pretty good price on having the work done. They get it done on a timely basis and so far the vehicle is working great.
This review was collected via phone interview by Customer Research Inc.

BS
Brandon S.
Michigan
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Brandon said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

SA
Sam A.
Michigan
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Sam said his overall experience was perfect. They are good, and better than another facility. He trusts them. They're very cooperative and very easygoing, and they resolve the problem to make their customer happy.
This review was collected via phone interview by Customer Research Inc.

BP
Bret P.
Michigan
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Bret said everything was great. Jack did an excellent job.
This review was collected via phone interview by Customer Research Inc.

BT
BEN T.
Williamston, MI
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
Excellent oil change facility!
Very professional service personnel, clean waiting area, nice clean shop! Work was finished in a short amount of time!

RS
Raymond S.
Lansing, MI
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Raymond said he had good quality work done at this business.
This review was collected via phone interview by Customer Research Inc.

SG
Sergio G.
Haslett, MI
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Sergio said they do everything right.
This review was collected via phone interview by Customer Research Inc.

RS
Ricky S.
Michigan
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Ricky said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

CB
Claude B.
Grand Rapids, MI
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Claude said his overall experience was good.
This review was collected via phone interview by Customer Research Inc.

TR
TINA R.
Holt, MI
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019
Oil change
I would recommend Motorcars to any of my friends. The ppl that work there r so friendly and care about all of your concerns. Thank you so much Motorcars for my Malibu. I love it

SL
Skyler L.
Lansing, MI
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Skyler said that the place was great. They were super cool. When her vehicle broke down, she called and they said just bring it right in. They fixed it the same day. The prices weren't too expensive, they were reasonable, and they were super nice.
This review was collected via phone interview by Customer Research Inc.

AJ
ARDENE J.
Lansing, MI
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Every one is so politely
Every time I go to motor cars they make me feel like I'm at home to all the staff at motor.cars keep doing good job your number#1and my book

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