Napleton's West Palm Beach Hyundai

Have to wait on one individual to talk to because i have a genesis. If he steps away everyone else is lost and cant any questions ot provide any assistance. Every answer is wait on so an so.

I recommend going to the North Palm location. Their customer service is much better & they communicate better with the customers

N/a

Fred is great working with my Genesis. The service he gives is excellent

Waiting time for a service advisor was to long

Wouldn't take my car anywhere else. The staff at hyundai builds relationships with their customers. Bryant is an example of a great customer service representative.

Ashley is very helpful very friendly great experience.

Fast efficient service even without an appointment. The issue with my sensors was diagnosed and repaired in. I time at all. Our service man was pleasant and explained every detail. Extremely pleased and will defiantly be taking my business here again

My service advisor, Bryan May, was simply the best. He went above and beyond to help ensure that all of my car issues were properly remedied.

Bryan May, service tech, is your shining star. I have owned 2 Santa Fe’s and love the model. Service is most important to everyone, especially me! Your meet my expectations.

Giovanni worked on my car and provided excellent service.

Associates here are really professional and make the process extremely easy!

Excellent treatment great customer service

My Service Advisor Bryan May is fantastic! My main vehicle problem isn’t fixed yet but it’s so nice to deal with employees who are understanding. He gets a gold star.

Armand did a great job Thank you

Where do I begin. My 2013 Elantra was bought in several times for what appeared to be a bad battery. Your service dept. replaced the battery once and told us that the batttery has a life time warrranty if anything happens. A year went by and battery indicator light starting coming on again, the battery was replaced again and we were told the problem was fixed. Not long after battery indicator light would come on and off intermediately and car would need to be jump started. Each time we took the vehicle to your service dept only to be told that everything was checking out fine. Most recently, we had the car looked at by a private mechanic and test the alternator as bad. However, when we returned the vehicle to your service dept that day the alternator tested fine so you say. Even though we gave you the print out showing the alternator was showing low voltage from the private mechanic who tested it. We were told that unless the alternator shows failure with your testing that you would not replace it due to the fact that if bench tested at cooperate your dealership would have to pay for the parts. Keep it mind the the vehicle is supposed to be covered with a bumper to bumper warranty for the first 5 years or 60K miles. The following morning after keeping the car you admitted that the alternator was bad and replaced per the warranty. At what point do you think you failed me the customer. I could go on about how no one answers your phone in the service dept. or how when you select the option to talk to someone immediately in your list of options at the beginning of the call that it simply hangs up on you. I did that 3 times before I gave up. The car was returned to us in dirty condition with oil marks left in multiple spots on the car. I have never deal with a dealership who was as terrible with customer service as your organization. You have totally turned me off from ever buying another Hyundai ever again. What good is a 5 year warranty if you have to be a raging madman to get your service dept

PRICE FOR OIL CHANGE WAY TOO HIGH

Great service!

I had an appointment, and they saw me on time. The car had a minor issue but fortunately they found hoses that were about to burst, saving me from inconvenience and possibly damage to the car in the near future. .. They're great!

I don’t know what they changed but for the first time I did not have to wait two hours for a simple oil change. And they were not overwhelmed with cars coming in! Hope this continues! Better than they used to be!