Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

5240 Reviews

ReScore Reviews™ (100)

ReScore
Overall Rating 4.7699972/5Overall Rating 4.7699972/5Overall Rating 4.7699972/5Overall Rating 4.7699972/5rating 4.7699972
Original
Overall Rating 2.2424222/5Overall Rating 2.2424222/5rating 2.2424222rating 2.2424222rating 2.2424222
90% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


MD
Marvin D.
Lake Worth, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
Service review
More than once NWPB's service department never disappoints. I was approached by Ashly and she found my service advisor Bryan who is đź’Żall the time. Bryan, time again has been the best. I bought my car in Delray, but Napleton has the best Customer Service. Thank you Bryan for your friendly, professional customer service. Kudos.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/19/2018

THANK YOU


Verified Customer
Palm Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Wonderful service!
I don’t know what magic the Napleton’s West Palm Hyundai engineers do to my Huyndai,..but after their service, it drives beautifully! Wonderful people, beautiful dealership!

AP
Anthony P.
Vlg Wellingtn, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018 Category: Service
Bryan May made it all happen perfectly!
Bryan May was efficient and thorough in making sure my car was serviced properly and in a timely manner. He is pleasant, knowledgeable, and professional. You should see him!
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 12/18/2018

THANK YOU FOR THE 5 STARS


MM
Muir M.
Royal Palm Beach, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018 Category: Service
Car
All was great Fred my maintainance rep is awesome as usual
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 12/18/2018

THANK YOU FOR THE 5 STARS


Verified Customer
Fort Lauderdale, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/16/2018 Category: Service
Service took forever
The service in this dealership took forever. Waited 4 hours to replace an armrest. Unacceptable!
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/17/2018

MY APOLOGIES . I WILL CONTACT YOU


JW
James W.
Vlg Wellingtn, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Satisfied Customer
Review of car indicated that i needed new wiper blades. I replaced them with Rain-x blades.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/17/2018

THANK YOU


Verified Customer
Delray Beach, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Excellent
Little wait time very professional
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 12/15/2018

THANK YOU


CR
Caridad R.
Royal Palm Beach, FL
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Personable service
Alex is always quick and courteous.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/15/2018

THANK YOU


CW
Camile W.
Loxahatchee, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Awesome Service!!!
My service advisor, Nick Palermo, was awesome! I will definitely continue to go to the Napleton's Hyundai on Okeechobee because of him. He was very helpful! He made me feel like my needs were being met.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/15/2018

THANK YOU


RR
Regina R.
Loxahatchee, FL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Best service
Alex took great care of me.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/15/2018

THANK YOU


LM
Leon M.
Delray Beach, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Great service
Everything was done and finished with a big smile and thank you.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/15/2018

THANK YOU


HB
Harold B.
Boynton Beach, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Harry Brown
Great service and staff(Armund)
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/15/2018

THANK YOU


CD
Chuck D.
Hollywood, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
ARMAND IN SERVICE IS AWESOME!!!!
Armand in service provided me the kindest & most professional service experience I have EVER experienced at any car service location! Armand was A+++++ courteous, A+++++ attentive, and A+++++ PROFESSIONAL!!!! My opinion of Napleton's Service Department has SKYROCKETED because of this AWESOME person!!!! Happy Holidays Armand and everyone at Napleton's WPB!!!!
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/15/2018

THANK YOU


CD
Chuck D.
Hollywood, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
ARMAND IN SERVICE IS AWESOME!!!!
Armand in service provided me the kindest & most professional service experience I have EVER experienced at any car service location! Armand was A+++++ courteous, A+++++ attentive, and A+++++ PROFESSIONAL!!!! My opinion of Napleton's Service Department has SKYROCKETED because of this AWESOME person!!!! Happy Holidays Armand and everyone at Napleton's WPB!!!!
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/15/2018

THANK YOU


BA
Branden A.
West Palm Beach, FL
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Giovanni
He takes care of me like he would his best friend. I always go to see him. I trust him with my car because he is always honest and courteous.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/15/2018

THANK YOU


TL
Thomas L.
Oakland Park, FL
2017 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2018 Category: Service
Thumbs up
Thumbs up
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/15/2018

THANK YOU


JA
Joseph A.
West Palm Beach, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Fast friendly service
Excellent
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 12/13/2018

THANK YOU FOR THE 5 STARS


Verified Customer
Riviera Beach, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Oil change
Thanks

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/12/2018 Category: Service
Don Go On Sunday
Only 2 representative
Takes 25 minutes to complete paper work
Unfair
Manger Not In Uniform
Half Clean Your Car
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/13/2018

my  apologies

Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/17/2018

THANK YOU


Verified Customer
West Palm Beach, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Napleton's West Palm Beach Hyundai
Excellent experience
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 12/12/2018

THANK YOU FOR THE RESPONSE AND 5 STARS


Verified Customer
Sussex, NJ
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018 Category: Service
Inaccurate recommendation Report
Please see my prior comments.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/12/2018

THANK YOU