Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

5025 Reviews

ReScore Reviews™ (93)

ReScore
Overall Rating 4.7526898/5Overall Rating 4.7526898/5Overall Rating 4.7526898/5Overall Rating 4.7526898/5rating 4.7526898
Original
Overall Rating 2.2608742/5Overall Rating 2.2608742/5rating 2.2608742rating 2.2608742rating 2.2608742
90% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


JR
James R.
Port Saint Lucie, FL
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Fred us the best
Perfect service
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 10/17/2018

THANK YOU FOR THE 5 STARS


MJ
Michael J.
Vlg Wellingtn, FL
2012 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2018 Category: Service
Sales pressure after service call
The service experience was fine as it normally is. Waiting room is nice with a lot of amenities. The annoyance comes after the service call. Approximately 3 hours after our appointment we received a sales pitch call from your dealership. This is not the first time this has happened. They are annoying and I refuse to give a 5 score or totally feel comfortable referring your business to others. If I wanted to sell my car, I would. Just because my car is not brand new, it doesn't mean I want or need a new car at this time. I have been buying Hyundai's all my life but I am seriously reconsidering this in the future due to the high pressure behavior of your sales department.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/17/2018

MY  APOLOGIES,AND THANK YOU FOR THE 4 STARS


RR
Richard R.
West Palm Beach, FL
2007 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2018 Category: Service
hyundai service department
they listen and work with you to make sure the job is done right
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/17/2018

THANK YOU


JC
Jennifer C.
West Palm Beach, FL
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Friendliness
Service advisor Ashley was courteous and very professional. Sales Clyde was prompt and friendly. Very nice people.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 10/16/2018

THANK YOU FOR THE 5 STARS


LL
Lauren L.
West Palm Beach, FL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Great service!
Armand made my experience so pleasant! Very easy to talk to and he was very thorough in doing regular maintenance with my car. Thanks for great service!
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 10/16/2018

THANK YOU FOR THE RESPONSE AND 5 STARS


DS
David S.
Lake Worth, FL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Good personnel
Good service.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 10/16/2018

THANK YOU FOR THE 5 STARS


PA
Paula A.
West Palm Beach, FL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Customer Friendly
Excellent work, honest, professional, thank you Dave and Mike Clancey.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/16/2018

THANK YOU 


DD
Doreen D.
Lake Worth, FL
2013 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/16/2018 Category: Service
Ms.
See previous comment!
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/16/2018

THANK YOU


ES
Eileen S.
Boynton Beach, FL
2012 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Courteous facility
Pleasant, courteous personnel. Well appointed waiting area.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/16/2018

THANK YOU


AM
Aslam M.
West Palm Beach, FL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Excellent Service
Very good customer service as always
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 10/15/2018

THANK YOU FOR THE RESPONSE AND  5 STARS 


HC
Hannah C.
Wauchula, FL
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Service
Great service!
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/15/2018

THANK YOU


Verified Customer
Oakland Park, FL
2017 Hyundai Veloster
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/14/2018 Category: Service
Q
Q
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 10/15/2018

THANK YOU FOR THE RESPONSE


PV
Pauline V.
Ocala, FL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Excellent service
Good service rep
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/15/2018

THANK YOU


DI
Daniel I.
Lake Worth, FL
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Armand best customer service
Armand is one of the best service providers in Napleton Hyundai. Even he gave me some advice about my new selection for next year. I'm planning to buy the new Santa Fe.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 10/13/2018

THANK YOU FOR THE RESPOND AND 5 STARS


Verified Customer
West Palm Beach, FL
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Good
I like it
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 10/13/2018

THANK YOU FOR THE 5 STARS


SS
Susan S.
Palm Beach Shores, FL
2007 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Excellent Service
Most definitely recommend Ashley.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 10/12/2018

THA NK YUO FOR THE 5 STARS


BT
Bob T.
Royal Palm Beach, FL
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Great service
great
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/12/2018

THANK YOU


Verified Customer
West Palm Beach, FL
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Friendly & great service
The sales and service teams assist customers with professionalism and friendliness.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/12/2018

THANK YOU


Verified Customer
Boynton Beach, FL
2014 Hyundai Equus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Fred
Fred is the best
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 10/11/2018

THANK YOU FOR THE 5 STARS


JB
Jane B.
West Palm Beach, FL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Fred Uzarski, Service Advocate
Fred Uzarski goes above and beyond in customer service. Exemplary service and prompt, courteous follow-up. I cannot say enough good things about him and his demeanor.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/11/2018

THANK YOU