Wow, thank you for the kind comments David!
Hello Alan, it was a pleasure meeting you and hope to see you next time you need service. As a fellow business owner, you understand that rates are set based on a lot of factors and the total value a customer is getting is what is important. If you did a little research, you will find that our labor rate is competitive and inline for the Concord area. You will also find higher quality standards than most of our competitors and very high customer satisfaction. We do not strive to have the cheapest rate, as I am sure you do not in your business as well. We do strive to do the highest quality work and provide the most value to the customer as possible. Thank you again Alan.
Thank you Karen for taking the time to do a review. We are happy that you continue to have a positive experience at Next Level Automotive.
Hello Chris, that was a super nice review. We really appreciate you taking the time to write that and for sharing your experience. We feel that building a relationship and true trust with our customers is very important to build our business and secure longevity within our community. We are also thankful for how engaging you are on our Facebook page and for the many referals you have made to your friends and family to come to Next Level Auto. We get excited to see your posts and comments on Facebook.
Thank you for the review Mr/Mrs Anonymous. We look forward to seeing you next time we can assist you.
Yes Lew, it is amazing what a little care and preventative maintenance can do ever for cars that ar 15= years old. We love taking care of yours and your wives vehicles!
Hello Shayne, yes that is an important piece of what we do. If we did not show you those items were broken and a few days later it caused a bigger issue you would certainly be concerned that we did not make you aware. The earlier we can catch issues anf fix them certainly does prevent those unnecessary breakdowns that you spoke about.
Hi Kim, we really appreciate the kind review. We understand that sometimes going to an auto repair shop can be stressful until you know you can trust them. We are happy to have gained your trust and we will continue to wow you as we work through your required repairs list. Have a great weekend and we look forward to seeing you again when you are ready.
Ryan, thank you for the review. Especially from someone that has a fleet. We understand your employees are not making your company money when their vehicles are down for service or repairs. We try and make appointment availability and turn around times that will get you back on the road as quickly as possible. We appreciate you and your team.
Bobbie, my brother and I were raised to treat people with total respect and honesty. We are so happy that it shows in every interaction we have had.
Thank you Shayne for this review. Happy to keep all of your auto patrs delivery vehicles on the road making you money and keeping your employees safe. We feel that getting the maintenance and repair work of auto parts delivery companies and the tool truck companies that go to a huge number of shops weekly is a huge honor as you can choose from a bunch of shops, but you choose us! Such an honor to work with you.
Lew, thank you for the great review. Yes, car ownership can be expensive, but not maintaining a car and then getting hit with major repairs is certainly more expensive. We appreciate you and your wife very much.