Hello Michele, We are sad to hear you feel you had a bad experience at our shop. We do strive to make every customer happy, but we cannot pass a vehicle for state inspection with illegal window tint. NH law requires 35% of the light to pass through your rear windows and since your truck had factory tint and then a layer of window film placed on top of it, it was at only 1% of light passing through. Unfortunately, it was not that we did not want to or try to explain this to you, it was that you did not want to hear what we were telling you about why your truck failed NH State Inspection. Yes, I understand that you got upset that your truck was not going to pass, but we were never rude to you. I hope the Chevy dealership that you stated tinted the windows for you will assist you with your state inspection. Thank you for taking the time to write a review and again, I am sorry that failing your truck made you so upset.
Hello Chris, that was a super nice review. We really appreciate you taking the time to write that and for sharing your experience. We feel that building a relationship and true trust with our customers is very important to build our business and secure longevity within our community. We are also thankful for how engaging you are on our Facebook page and for the many referals you have made to your friends and family to come to Next Level Auto. We get excited to see your posts and comments on Facebook.
Thank you for the review Mr/Mrs Anonymous. We look forward to seeing you next time we can assist you.
Yes Lew, it is amazing what a little care and preventative maintenance can do ever for cars that ar 15= years old. We love taking care of yours and your wives vehicles!
Hello Shayne, yes that is an important piece of what we do. If we did not show you those items were broken and a few days later it caused a bigger issue you would certainly be concerned that we did not make you aware. The earlier we can catch issues anf fix them certainly does prevent those unnecessary breakdowns that you spoke about.
Hi Kim, we really appreciate the kind review. We understand that sometimes going to an auto repair shop can be stressful until you know you can trust them. We are happy to have gained your trust and we will continue to wow you as we work through your required repairs list. Have a great weekend and we look forward to seeing you again when you are ready.
Ryan, thank you for the review. Especially from someone that has a fleet. We understand your employees are not making your company money when their vehicles are down for service or repairs. We try and make appointment availability and turn around times that will get you back on the road as quickly as possible. We appreciate you and your team.
Bobbie, my brother and I were raised to treat people with total respect and honesty. We are so happy that it shows in every interaction we have had.
Thank you Shayne for this review. Happy to keep all of your auto patrs delivery vehicles on the road making you money and keeping your employees safe. We feel that getting the maintenance and repair work of auto parts delivery companies and the tool truck companies that go to a huge number of shops weekly is a huge honor as you can choose from a bunch of shops, but you choose us! Such an honor to work with you.
Lew, thank you for the great review. Yes, car ownership can be expensive, but not maintaining a car and then getting hit with major repairs is certainly more expensive. We appreciate you and your wife very much.
Yes, customer safety is absolutely a priority at Next Level Automotive. We want our customer happy and returning. The best way to do that is make sure they are as safe as possible on the road.
Hello Maria, yes when your tires came in early, I wanted to give you the option to come in early or keep your appointment. I always want to make the process as smooth as possible and work within everyones schedules.
Thank you, it was a pleasure meeting you and we look forward to servicing your fleet vehicles.
Hello Ahni, it has been our pleasure caring for yours and your families vehicles for the past 2 years. We always look forward to seeing your smiling face.
Thank you for the review. We know it is imprtant to have minimal down time when it comes to your car, so we are glad you have been happy with the timing and quality of work.