Overview

Overall Rating 4.18/5Overall Rating 4.18/5Overall Rating 4.18/5Overall Rating 4.18/5rating 4.18

825 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 4.7777811/5Overall Rating 4.7777811/5Overall Rating 4.7777811/5Overall Rating 4.7777811/5rating 4.7777811
Original
Overall Rating 1.8888889/5rating 1.8888889rating 1.8888889rating 1.8888889rating 1.8888889
81% Would Recommend
100% Business Response
Latest Review about 1 month ago

Reviews


HT
Hoa T.
Fremont, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/09/2019 Category: Service
Other Hyundai dealership have service promotions
Service department is clean and waiting area is spacious. Waited 3 hours for oil and filter changed and tire rotation even with appointment. If you don’t mind waiting, it isn’t too bad at the waiting area. The service advisor didn’t try to sell unnecessary service for my 2017 Sonata (probably it is still pretty new), so it is a good thing.

However, there is no coupon or promotion for service available at Nicolas Parks Hyundai at all and the service department doesn’t accept or match current promotions or coupons offer from other local hyundai dealerships. Other local Hyundai dealerships offer promotions and match coupons, so I will check elsewhere before Nicolas Parks next time.

MA
Melvin A.
San Leandro, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Very good
I really enjoy my new vehicle
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 03/04/2019

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

Verified Customer
Hayward, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Very excellent service team
Great personnel in service department. Kudos

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/01/2019 Category: Service
Very slow
I took my car in for oil change and they took more than 3 hours. Upon calling to find out if my car was ready they said Oh it was ready. I’m looking like a fool waiting for dealer to call me back upon finishing. But No I had to call them myself
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 03/01/2019

Hi  , we would like to extend our most sincere apologies regarding your recent visit to our service department.  We have a high standard of quality for the service we provide and there should never have been an exception.  We would greatly appreciate the opportunity to discuss this further with you.  If you would be willing to discuss this further, please call Customer Relations Manager Nicole Wayble at (510) 362-7917.  Thanks and have a great day

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

Verified Customer
San Leandro, CA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Hyundai Service
This place was good service , long wait but it was busy , also no car wash but there was rain , had to wait for service line because of rain , should have cover to avoid customers in rain
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/28/2019

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

Verified Customer
Hayward, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2019 Category: Service
Shiny car
Fastest response ever

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/25/2019 Category: Service
Car Wash would have been nice
Dirty car dammit
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/25/2019

Hi  , we would like to extend our most sincere apologies regarding your recent visit to our service department.  We have a high standard of quality for the service we provide and there should never have been an exception.  We would greatly appreciate the opportunity to discuss this further with you.  If you would be willing to discuss this further, please call Customer Relations Manager Nicole Wayble at (510) 362-7917.  Thanks and have a great day

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

HF
Harrell F.
Oakland, CA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Nicholas Parks Hyundai is the Shhhhhhhh
Great Staff and affordable prices!!
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/19/2019

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

Verified Customer
Oakland, CA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Great service
I was worried about my vehicle not being taken care off and the dealership assured me they would take all precautions , thank you so much for your help
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/14/2019

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

Verified Customer
Oakland, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Excellant Service
I had some problems with the noise in my car, and Nicole asked me to bring it back on Friday February 15th, so they could look at it, I brought it back, and she gave me a rent a car for a week, because they wanted to really examine and test to find the problem, and get it resolved. It took a week, but she was very good in keeping in touch with me to let me know what was going on, and even gave out her personnel cell numbers in case I had additional problems. I picked the car up on Friday February 22nd, and so far so good. Nicole has called to make sure that I was satisfied, and she is very pleasant to talk to. I feel that she and her staff really are concerned about their customer's satisfaction. I am pleased.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/14/2019 Category: Service
recall
Very good about getting the recall done timely
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/14/2019

Hi  , we would like to extend our most sincere apologies regarding your recent visit to our service department.  We have a high standard of quality for the service we provide and there should never have been an exception.  We would greatly appreciate the opportunity to discuss this further with you.  If you would be willing to discuss this further, please call Customer Relations Manager Nicole Wayble at (510) 362-7917.  Thanks and have a great day

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

KJ
Kara J.
San Leandro, CA
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Always fast
Always fast and I feel good about my experience
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/13/2019

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

YC
Yvette C.
San Francisco, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Hyundai Service is Great!!
I come from San Francisco and its drop in Saturday which is really convenient for me , I can shop and eat while I wait
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/12/2019

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

GC
Georgina C.
Grass Valley, CA
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great service
Friendly staff and personal
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/12/2019

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

DH
Dwight H.
Oakland, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Nicholas Parks
I've been going to DGS in San Jose. They had a service contrat from the sale of my vehicle. The service manager thier was no help. when I had a problem. Here I felt I was scared about.. thx
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/11/2019

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

JC
Joseph C.
Oakland, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2019 Category: Service
It's located within 20 minutes from my place of resident.
Was able to wait and receive my vehicle within the time given.
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/11/2019

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

KW
Kenneth W.
Oakland, CA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Friendly!
Got in and out much faster than I had expected.
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/07/2019

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience.

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

MF
Mena F.
Hayward, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Excellent Service! In and out
*Customer Service is quick and straight to the point
*Nice work area to wait
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/05/2019

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience.

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

Verified Customer
Oakland, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Hyndai recall
The work is always done quickly and efficiently.
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/04/2019

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience.

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

JK
Jason K.
San Mateo, CA
2018 Hyundai Accent
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/31/2019 Category: Service
Dishonest clerks
Not a recomend place to bring a car unless you have more than 5000 cash to cover repairs clerks dishonest in communication !!!!!!
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 02/01/2019

Hi  , we would like to extend our most sincere apologies regarding your recent visit to our service department.  We have a high standard of quality for the service we provide and there should never have been an exception.  We would greatly appreciate the opportunity to discuss this further with you.  If you would be willing to discuss this further, please call Customer Relations Manager Nicole Wayble at (510) 362-7917.  Thanks and have a great day

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

CH
Colleen H.
San Leandro, CA
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
My Hyundai Service Maintenance
This is the only place I take my 2010 Hyundai and they have done a great job. I was not too satisfied with the desk person who checked me in. She talked too fast and I had to keep asking questions before and after. Usually, the guys explain everything at check in and after the repairs. In all fairness to her, her phone was ringing off the hook with people asking questions and price of repairs plus she was handling the Hyundai customers. This is the first time this has happened. So guys, what can be done to improve my next visit? Colleen Hess, Customer
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 01/31/2019

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience.

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

SM
Stephanie M.
San Leandro, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/30/2019 Category: Service
Horrible communication
Too much bad communication to even explain. I’m not even sure anyone would take the time to read or acknowledge this just like they didn’t acknowledge my case and follow up with that.
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 01/30/2019

Hi  , we would like to extend our most sincere apologies regarding your recent visit to our service department.  We have a high standard of quality for the service we provide and there should never have been an exception.  We would greatly appreciate the opportunity to discuss this further with you.  If you would be willing to discuss this further, please call Customer Relations Manager Nicole Wayble at (510) 362-7917.  Thanks and have a great day

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com

CG
Carla G.
San Leandro, CA
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
Service
Service Rep Nicole was very courteous and the information and time it would take was right on.
NICOLE W., Customer Relations from Nicholas Parks Hyundai responded on 01/30/2019

Thank you for taking the time to tell us about your experience at Nicholas Parks Hyundai. We appreciate your feedback since it helps us improve our service and your experience.

Nicole Wayble
Nicholas Parks Hyundai
(510) 347-3000
nicole@nicholasparks.com