Have a courtesy shuttle system that is actually useful and timely.
We are very sorry to hear you are displeased with your service. However, we believe there must have been a misunderstanding:
The reason we could not simply adjust your old brakes to address the noise was due to their age and wear. An adjustment would not have resolved the problem.
New drum brakes often have to be adjusted post-service to ensure optimal performance. However, making the same adjustments to old, worn out brakes makes little differnece.
We sincerely hope that this clears up any miscommunication, and hope to see you again in the future, as you are a valued customer.
Thank you.Autowise Car Care
They let me know what they find when they go over the car.
Thanks for looking out!