Norm Reeves Hyundai Superstore


Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5Overall Rating 4.41/5rating 4.41

2289 Reviews

ReScore Reviews™ (51)

ReScore
Overall Rating 2.9019571/5Overall Rating 2.9019571/5rating 2.9019571rating 2.9019571rating 2.9019571
Original
Overall Rating 1.92157/5rating 1.92157rating 1.92157rating 1.92157rating 1.92157
88% Would Recommend
100% Business Response
Latest Review 1 day ago
Anarely G. on 04/20/2018
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"Great service"
N/A
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/20/2018 07:26 PM
Verified Customer on 04/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"good mechanics"
need larger parking area on arrival
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/20/2018 04:29 PM
Verified Customer on 04/20/2018
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"Home like atmosphere - Relaxed"
Vibe there was pleasant and relax. Left my car for service and enjoyed my time at the shopping center.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/20/2018 04:22 PM
Verified Customer on 04/19/2018
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"Friendly great service"
Everyone is always friendly and explains everything clear.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/07/2018
Service Type: Maintenance
Review Created: 04/19/2018 10:26 AM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 04/19/2018

Thank you for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Nancy G. on 04/18/2018
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"Costumer service "
The person who help me deserves a extra day off
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/18/2018 09:11 PM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 04/19/2018

Thank you Nancy for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Anne L. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First oil change and recall"
The people were great. The facilities and the waiting area were comfortable and well appointed. My service technician was the best. He kept me informed and delivered my car earlier than the time frame quoted.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/18/2018 09:55 AM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 04/18/2018

Thank you Anne for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Maria C. on 04/18/2018
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"Yes "
My experience is very good
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/18/2018 08:31 AM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 04/18/2018

Thank you Maria for the 5 star review. We hope to see you on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Rafael D. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
As always everyone was attentive and helpful making my experience great!
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 11:12 PM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 04/18/2018

Thank you Rafael for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Donna A. on 04/17/2018
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"Job well done..no complaints on the job"
The only problem was the wait time..but I was treated very well
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/17/2018 10:33 PM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 04/18/2018

Thank you Donna for the 5 star review. We hope to see you on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First Oil Change"
Fast - courteous - tires also rotated
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/17/2018 04:26 PM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 04/18/2018

Thank you for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer on 04/17/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Long Oil Change "
Just took way too long for an oil change made by appointment
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/17/2018 10:33 AM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 04/17/2018

Hello Tiffany,

Thank you for taking the time to tell us about your experience.  We appreciate the feedback since it helps us improve our service and your experience. We are sorry to hear that your experience was unsatisfactory at Norm Reeves Hyundai Superstore. If you have any other questions or concerns please feel free to contact us directly at 562.405.3555. We hope to see you on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Ma P. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excelent Service"
The person in charge took the time to explain me a lot of things and helped me a lot.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/17/2018 10:21 AM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 04/17/2018

Thank you Ma for the 5 star review. We hope to see you on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer on 04/17/2018
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"Friendly crew"
Friendly crew and they clean my car too
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/17/2018 09:55 AM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 04/17/2018

Thank you for the for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
John C. on 04/16/2018
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"Great Service "
Service was fast, thorough and friendly. Repairs Service were explained in detail, appointments are also easy to make.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/16/2018 09:50 AM
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Lisa M., Guest Relations Manager at Norm Reeves Hyundai Superstore responded on 04/16/2018

John,
We are glad to hear you received fast and friendly service here at Norm Reeves Hyundai service department. We appreciate your business and look forward to seeing you on your next visit. Have a great day.

Lisa Melson
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
Verified Customer on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sonata Service"
Great service and prompt
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/10/2018
Service Type: Repair
Review Created: 04/15/2018 08:11 PM
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Lisa M., Guest Relations Manager at Norm Reeves Hyundai Superstore responded on 04/16/2018

We are glad to hear you received great and prompt service. Thank you for taking the time to leave us a 5 star review. Have a great day!

Lisa Melson
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
Victor M. on 04/15/2018
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Never again"
Frustrated at every level--the service advisor, the service manager, and the general manager.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/09/2018
Service Type: Repair
Review Created: 04/15/2018 12:31 PM
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Lisa M., Guest Relations Manager at Norm Reeves Hyundai Superstore responded on 04/16/2018

Victor,
Thank you for taking the time to provide us with your feedback. I spoke with Mr. Gilligan regarding the situation you had relative to your repairs, and we apologize for any misunderstanding that you may have had. Please contact me directly if you would like to discuss any other issues or concerns. Have a great day!

Lisa Melson
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
Mootafao G. on 04/14/2018
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"Employees were nice and smiled"
Great service I would recommend family and friends.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 04/08/2018
Service Type: Maintenance
Review Created: 04/14/2018 10:29 PM
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Lisa M., Guest Relations Manager at Norm Reeves Hyundai Superstore responded on 04/16/2018

Mootafao,
Thanks for the 5 star review. I hope you're enjoying you new Hyundai Sonata. Have a great day!

Lisa Melson
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
Verified Customer on 04/14/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
" Close by. Shuttle to mall"
This review is annoying. But had good experience at dealership.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/10/2018
Service Type: Repair
Review Created: 04/14/2018 08:14 AM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 04/14/2018

Hello Peter,

Thank you for taking the time to tell us about your experience. We appreciate the feedback since it helps us improve our service and your experience. We hope to earn a 5 star review on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional place "
Nice waiting area, professional employees, and great customer service.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 04/03/2018
Service Type: Repair
Review Created: 04/12/2018 09:51 PM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 04/13/2018

Thank you for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Employees are great"
The employees are very nice and informative. They are attentive. They are able to answer my questions.
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/12/2018 07:22 PM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 04/13/2018

Thank you for the 5 star review. We hope to see you on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
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