Norm Reeves Hyundai Superstore


Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5rating 4.36

1784 Reviews

ReScore Reviews™ (41)

ReScore
Overall Rating 2.5609734/5Overall Rating 2.5609734/5rating 2.5609734rating 2.5609734rating 2.5609734
Original
Overall Rating 1.88095/5rating 1.88095rating 1.88095rating 1.88095rating 1.88095
87% Would Recommend
100% Business Response
Latest Review about 7 hours ago
Kevin N. on 11/17/2017
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"Friendly employees "
Good
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/17/2017 11:36 PM
Donald C. on 11/17/2017
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"Courtes and efficient."
Great place clean comfortable waiting room.
Vehicle: 2016 Hyundai Sonata Plu
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/17/2017 07:20 PM
Verified Customer on 11/17/2017
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"Very Pleased"
I was pleasantly surprised my car was ready in record time and the service writer Hemanshu was very good in contacting me and letting me the details of the work that was completed.
Vehicle: 2000 Hyundai Accent
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/17/2017 05:32 PM
Crispin H. on 11/17/2017
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"Great Service "
Customer service was great will return in the future for service
Vehicle: 2015 Hyundai Genesis Co
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/17/2017 03:50 PM
Vernard M. on 11/17/2017
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"Customer Focus..."
When you spend your money, you should be treated right and here they treat you right!!!!!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/17/2017 09:51 AM
Paola M., manager at Norm Reeves Hyundai Superstore responded on 11/17/2017

Thank you Vernard for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Nancy R. on 11/15/2017
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"Customer service "
Gary, my service rep was extremely helpful and very empathetic to my situation. He communicated with me exceptionally well and for that I am thankful
Vehicle: 2014 Hyundai Elantra Co
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/15/2017 07:20 PM
Paola M., manager at Norm Reeves Hyundai Superstore responded on 11/16/2017

Thank you Nancy for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
James Y. on 11/15/2017
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"The staff. They are friendly and helpful."
5 stars. AWESOME PEOPLE THERE.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/15/2017 06:04 PM
Paola M., manager at Norm Reeves Hyundai Superstore responded on 11/16/2017

Thank you James for the 5 star review. We hope to see on your next service!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer on 11/15/2017
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"Attentive, friendly and courteous service advisors"
Excellent experience
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/20/2017
Service Type: Repair
Review Created: 11/15/2017 04:07 PM
Paola M., manager at Norm Reeves Hyundai Superstore responded on 11/16/2017

Thank you for the 5 star review.

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer on 11/15/2017
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"Recall Service"
I made an appointment for the recall issue but still had to leave my car. I had the impression online that it would only take an hour but it turned out it was more like two hours. Luckily they had a shuttle service to take me home. It would have been nice if they also had shuttle service to bring me back once the service was completed.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/15/2017 02:06 PM
Paola M., manager at Norm Reeves Hyundai Superstore responded on 11/15/2017

Thank you June for the 5 star review. We appreciate the feedback since it does help us better our service and your experience. We hope to see you on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Daniel V. on 11/14/2017
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"Customer service "
Great people
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 10:01 PM
Paola M., manager at Norm Reeves Hyundai Superstore responded on 11/15/2017

Thank you Daniel for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
John G. on 11/14/2017
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"People"
Thorough service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 08:41 PM
Paola M., manager at Norm Reeves Hyundai Superstore responded on 11/15/2017

Thank you John for the 5 star review. We hope to see you on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Lee H. on 11/14/2017
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"Alignment "
Gary Ohnesorgen was very helpful with his knowledge, and expertise.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 06:49 PM
Paola M., manager at Norm Reeves Hyundai Superstore responded on 11/15/2017

Thank you Lee for the 5 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer on 11/14/2017
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"Customer service is on point"
I will def come back in the future
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 01:15 PM
Paola M., manager at Norm Reeves Hyundai Superstore responded on 11/14/2017

Thank you for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Guillermo D. on 11/14/2017
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"Fast service"
Good job
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 10:17 AM
Paola M., manager at Norm Reeves Hyundai Superstore responded on 11/14/2017

Thank you Guillermo for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
DEANNA H. on 11/14/2017
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"The customer service was great. "
The service person was great. He informed me up front of the time it would take to fix my car, which I appreciated.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 09:57 AM
Paola M., manager at Norm Reeves Hyundai Superstore responded on 11/14/2017

Thank you Deanna for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Steve S. on 11/13/2017
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"friendly staff"
very good service
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/13/2017 06:10 PM
Paola M., manager at Norm Reeves Hyundai Superstore responded on 11/14/2017

Thank you Steve for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Ricardo M. on 11/13/2017
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"Great service"
Fast and efficient
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/13/2017 05:19 PM
Paola M., manager at Norm Reeves Hyundai Superstore responded on 11/14/2017

Thank you Ricardo for the 5 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Ursula S. on 11/13/2017
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"Service"
Service was great, from beginning to end. Noel was friendly, efficient & professional. Can't ask for more than that!
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/13/2017 04:31 PM
Paola M., manager at Norm Reeves Hyundai Superstore responded on 11/14/2017

Thank you Ursula for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer on 11/13/2017
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"Great service"
The service at this Hyundai location was great
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/13/2017 01:19 PM
Susie W., Customer Relations Manager at Norm Reeves Hyundai Superstore responded on 11/13/2017

Thanks for the 5 star review!

Susie Wills
Customer Relations Manager
562/405-3567
swills@normreevesford.com
Verified Customer on 11/13/2017
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"Great service "
Awesome service
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/13/2017 12:36 PM
Susie W., Customer Relations Manager at Norm Reeves Hyundai Superstore responded on 11/13/2017

Thanks for the 5 star review!

Susie Wills
Customer Relations Manager
562/405-3567
swills@normreevesford.com
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