Norm Reeves Hyundai Superstore


Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5rating 4.38

2091 Reviews

ReScore Reviews™ (47)

ReScore
Overall Rating 2.7234006/5Overall Rating 2.7234006/5rating 2.7234006rating 2.7234006rating 2.7234006
Original
Overall Rating 1.87234/5rating 1.87234rating 1.87234rating 1.87234rating 1.87234
87% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Lee H. on 02/19/2018
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
" Norm reeves Hyundai is just Okay"
Gary in service was great!
Personable, sharp, very knowledgeable, and helpful. He was the best part, of the experience.
But, the tools you’ve provided for him to be successful are lacking!
Your dealership doesn’t match all coupons from other dealerships, as Carson Hyundai does. Example: Free alignment check.
Your dealership, previously claimed that you don’t wash “Customer Cars” due to some city ordinance.
Acura across the street, in the same ZIP Code still washes cars...
Harbor Hyundai still washes cars.
Carson (Win) Hyundai washes cars
Also, I tried to purchase two windshield wipers, and you only had one available!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/19/2018 10:44 AM
Michelle G. on 02/17/2018
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"Great service!"
The service writer was excellent! I was greeted immediately and he explained everything clearly. Superior customer service.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/17/2018 06:06 PM
Verified Customer on 02/17/2018
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"Review"
Enrique provided with instant recognition & great service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/17/2018 05:04 PM
Verified Customer on 02/16/2018
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"Friendly and thorough "
The person that handled my car was very nice and accommodating.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 02/14/2018
Service Type: Repair
Review Created: 02/16/2018 07:15 PM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 02/17/2018

Thank you for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Alicia C. on 02/16/2018
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"Great service, open communication"
I had a really great experience here. My point of contact was Evan, and he responded to my needs quickly, gave me updates via text on the status of my car, and really went above and beyond to provide the best customer service possible. He was also transparent about what services needed to be taken care of, which is really appreciated. Thank you for your hard work and professionalism!
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/16/2018 06:42 PM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 02/17/2018

Hello Alicia,

Thank you for the 5 star review. We hope to see you on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Ruby P. on 02/16/2018
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"almost perfect!"
the service advisor showed excellent service.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/16/2018 06:11 PM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 02/17/2018

Thank you Ruby for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Evelyn M. on 02/16/2018
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"First service"
Complimentary first service.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/16/2018 02:21 PM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 02/16/2018

Thank you Evelyn for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Fidencio H. on 02/16/2018
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"great servis the people very helpful"
EL muchacho que me atendio fue muy servicial y respondio todas mis preguntas y tubo mi vehículo antes del tiempo prometido
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/16/2018 11:43 AM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 02/16/2018

Thank you for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Glennie W. on 02/16/2018
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"2018 Hyundai Elantra "
They took care of everything I needed and looked at the issues I was concerned about and fixed everything.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/16/2018 09:55 AM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 02/16/2018

Thank you Glennie for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Lawrence H. on 02/15/2018
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"Good service"
Hemanshu Bragga is a very good customer service representative. He is always very helpful.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/15/2018 11:12 PM
Verified Customer on 02/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The people and dedication to service."
Thanks
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/15/2018 08:51 PM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 02/16/2018

Thank you Claudia for the 4 star review. We hope to reach a 5 star review on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Delbert M. on 02/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"In and out"
Best service since going there.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/15/2018 06:50 PM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 02/16/2018

Thank you Delbert for the 4 star review. We hope to reach a 5 star review on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Frederika B. on 02/15/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Heman is professional, customer-friendly, helpful, and on-the-ball."
Heman is professional, customer-friendly, helpful, and on-the-ball.

None of my friends own a Hyundai, so I have no one to recommend Norm Reeves to.
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/15/2018 06:23 PM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 02/16/2018

Thank you Frederika for the 5 star review. We hope to see you on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer on 02/15/2018
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"Shuttle service "
I love taking my car in, everyone is so friendly and i feel like a true valued customer. My only issue is that of the shuttle service. There needs to be more than one shuttle and there shuttle should hold more than 4 people at a time.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/15/2018 03:41 PM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 02/15/2018

Thank you for the 5 star review. We appreciate the feedback since it helps us improve our service and your experience. We are working to improve every day at Norm Reeves Hyundai Superstore. Once again, we appreciate the feedback and hope to see you on your next service. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Edward W. on 02/15/2018
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"Great service an advisor"
Great service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/15/2018 10:05 AM
Paola A M., manager at Norm Reeves Hyundai Superstore responded on 02/15/2018

Thank you Edward for the 5 star review, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Lisa M. on 02/14/2018
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"EXCELLENT"
Excellent service department!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/14/2018 09:56 AM
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Lisa M., Guest Relations Manager at Norm Reeves Hyundai Superstore responded on 02/14/2018

Thank you for the 5 star review. Have a great day!

Lisa Melson
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
Marshall Y. on 02/14/2018
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"Regular scheduled maintenance"
The service manager (?) "Hemanshu" was helpful with what is to done on the vehicle. He quoted the cost and when to expect completion of the servicing. Call was received when the car was ready for pickup.

The only thing he could not do for me was to eliminate the annoying message on the on-board screen asking to update my contract with no explanation. I assuming that it has to do with the radio. The should be automatically remote after the initial time period by Hydundai.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/14/2018 09:30 AM
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Lisa M., Guest Relations Manager at Norm Reeves Hyundai Superstore responded on 02/14/2018

Marshall,
Thank you for the 5 star review. Have a great day!

Lisa Melson
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
Verified Customer on 02/13/2018
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"Great job"
Helpful and courteous.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 09:45 PM
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Lisa M., Guest Relations Manager at Norm Reeves Hyundai Superstore responded on 02/14/2018

Thank you for the 5 star review. Have a great day!

Lisa Melson
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
Jesus M. on 02/13/2018
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"Friendly people great service "
Excellent
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/13/2018 07:13 PM
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Lisa M., Guest Relations Manager at Norm Reeves Hyundai Superstore responded on 02/14/2018

Jesus,
Thank you for the 5 star review. Have a great day!

Lisa Melson
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
Rosemary M. on 02/13/2018
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"five star"
attentive service; thank you!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/13/2018 05:25 PM
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Lisa M., Guest Relations Manager at Norm Reeves Hyundai Superstore responded on 02/14/2018

Rosemary,
Thank you for the 5 star review. Have a great day!

Lisa Melson
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
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