Norm Reeves Hyundai Superstore

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(3,977 Reviews)

ReScore Reviews™ (105)

ReScore
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
90% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


Verified Customer
Buena Park, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020 Category: Service
Service
Excellent service as always.
Thank you
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 02/19/2020

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


C
C.
Los Angeles, CA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020 Category: Service
Good services
Kind and passionate staff
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 02/18/2020

Hello Cj Cgv America

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim


MR
Matthew R.
Buena Park, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020 Category: Service
very satisfied
Keep up the good work.
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 02/18/2020

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


MT
Micheal T.
Irvine, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020 Category: Service
Great service
Top notch service from Nicholas Wiley.
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 02/18/2020

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


EG
Enrique G.
Paramount, CA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020 Category: Service
Customer
Great Service.
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 02/18/2020

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


Verified Customer
Buena Park, CA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020 Category: Service
Trusted
Gary is awesome service advisor.
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 02/18/2020

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


Verified Customer
Anaheim, CA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020 Category: Service
Manuel
Always immediately attended to when I arrive. Also always kept updated on the progress of my vehicle.
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 02/18/2020

Hello A

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim


CB
Carlos B.
Santa Ana, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020 Category: Service
Great Customer Service
Was taken in without an appointment an was not lied too either. They said 2 hrs and it was exactly 2 hrs. Made it easy for me to run errands and come back an get my vehicle.
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 02/17/2020

Hello Carlos

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim


CV
Carmen V.
Long Beach, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020 Category: Service
More than happy
It was a pleasure with the help on my car’s issue Timothy was efficient and helpful doing my job car at the time he promised to me. His the. Best
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 02/17/2020

Hello Carmen

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim


EC
Edita C.
Buena Park, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020 Category: Service
Good customer service
Good customer service. Straight forward. No waste of time. Definitely would come back for our future car purchases.
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 02/17/2020

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

Thanks Again Gary.
562 405-3585


Verified Customer
Cypress, CA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020 Category: Service
Maintenance for Santa Fe and Sonata
Everyone was helpful and very friendly and both cars maintenance were done when promised!
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 02/17/2020

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

Thanks Again Gary.
562 405-3585


Verified Customer
Norwalk, CA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020 Category: Service
Great
Quick and easy
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 02/17/2020

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

Thanks Again Gary.
562 405-3585


DS
Donald S.
Seal Beach, CA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2020 Category: Service
We bought our cars here, and the people have all been very helpful.
Brought my Hyundai in for service. Gary Ohnesorgen came right out to help me. He told us about the shuttle you have to the mall to help with our wait. He also asked if I would like my car washed, which was really nice. All in all everything went very smoothly. Yes I would recommend this place.
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 02/17/2020

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

Thanks Again Gary.
562 405-3585


RT
Ramar T.
Anaheim, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020 Category: Service
Excellent service
speedy service
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 02/13/2020

Hello Ramar

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim


Verified Customer
Los Angeles, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/13/2020 Category: Service
Avoid Hyundais and this dealership!!
Hyundai as a product is good for a few years. Beyond that expect seized engines (2013 Sonata 2.0T at 58k miles), failing wheel bearings (2017 Tucson 1.6T at 30k miles) and likely the worst transmission ever installed in a modern car that seems to fail and slip at the most dangerous moments (DCT on a 2016 Tucson 1.6T and 2017 Tucson 1.6T AWD).
The dealerships have no interest in fixing warranty work and somehow "can't replicate problem" or take 29 days to fix it (engine replacement in the Sonata). Top that off with a negative attitude and lack of respect and responsibility of the service advisors and my Hyundai ownership experience is becoming a nightmare!!!
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 02/13/2020

Hello A

Im very sorry about you service experience. We try very hard to make it a positive one. I will call you or feel free to call me to further discuss this matter to better serve you next visit.

                                   Thank You
                                         Tim
                                562 405-3586