Norm Reeves Hyundai Superstore

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562-405-3500
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Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

3505 Reviews

5 star
73%
4 star
13%
3 star
5%
2 star
3%
1 star
4%

ReScore Reviews™ (73)

ReScore
Overall Rating 3.4246596/5Overall Rating 3.4246596/5Overall Rating 3.4246596/5rating 3.4246596rating 3.4246596
Original
Overall Rating 2.05556/5Overall Rating 2.05556/5rating 2.05556rating 2.05556rating 2.05556
89% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews

MM
Monica M.
Lakewood, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Great Customer Service
Great friendly customer service.
Recommended
JL
Jorge L.
Long Beach, CA
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Customer service
Always very helpful, even when things don't go your way. They will do there best to accommodate you for the inconvenience .
Recommended
AR
Allison R.
Westminster, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Heman is awesome!
My car needed a lot done and Hyundai was very efficient. Heman was my service advisor. He was friendly and made great recommendations. Would recommend.
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 06/24/2019

Thank you Allison for the 5 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer
Whittier, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Customer service
Customer Service: Knowledgable, courteous, and efficient staff.
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 06/24/2019

Thank you for the 5 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
CH
Clifford H.
Cerritos, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2019 Category: Service
What makes Norm Reeves Hyundai a good place to take your automobile?
The staff is polite and helpful which make doing business at Norm Reeves a good experience.
Keep up the good work! Also having good mechanics who service the cars helps make Norm Reeves Hyundai a good place to service your car.
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 06/24/2019

Thank you Clifford for the 4 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer
Los Angeles, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Awesome customer service
I was helped by Tim during my time at the service department. He's friendly and professional! He provided thorough explanation about my car's situation, what I can expect and answered all of my questions. I was very happy about my experience here. I'm very glad I came all the way from mid-wilshire for this amazing care! I bought my car here (which was a great experience as well) and will bring my car back for any future services! Thanks Tim :)
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 06/24/2019

Thank you for the 5 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
DS
Dolly S.
Long Beach, CA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Xcellent Customer Service
Xcellent
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 06/24/2019

Thank you Dolly for the 5 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
TP
Taeho P.
Los Angeles, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
It was good
Nice service
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 06/24/2019

Thank you Taeho for the 5 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
MB
Michelle B.
La Mirada, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Tim was amazing- did everything he could to make me happy
I was really impressed with how easy things were and how nice it was to sit in the FORD waiting room- the Hyundai waiting room was not so good- overall my experience was really nice
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 06/24/2019

Thank you Michelle for the 5 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
K
K.
Santa Fe Springs, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Good Customer Service
Gary our service representative was excellent. Kept us informed. They had to order a special part for our Kona and when he called us and said it was in we made an appointment and we were very pleased with his service
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 06/24/2019

Thank you for the 5 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
JG
Jamie G.
Whittier, CA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2019 Category: Service
service
The service department was great
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 06/24/2019

Thank you Jamie for the 4 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer
Lakewood, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Norm hyundai superstore
The service tech that helped me
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 06/24/2019

Thank you for the 5 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer
Lynwood, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Heman was great to deal with, excelent help.
Heman was an excellent help and very helpful through the whole process.
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 06/24/2019

Thank you for the 5 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
YR
Yolanda R.
Santa Fe Springs, CA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Great service & great customer service
I always receive great service and if there’s any problems or questions I know I can email CS and they get back to me ASAP.
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 06/24/2019

Thank you Yolanda for the 5 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
AM
Ann M.
Escondido, CA
2012 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
.
Courtesy and explanations were given freely.
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 06/24/2019

Thank you Ann for the 5 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer
Fullerton, CA
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Great service
Everyone has been extremely helpful and nice.
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 06/24/2019

Thank you for the 5 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
RH
Rachael H.
Long Beach, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Quick and Efficient
Super awesome service.
(A car wash would be a nice addition though)
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 06/24/2019

Thank you Rachel for the 5 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer
Norwalk, CA
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Good service
They always treat us well.
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 06/24/2019

Thank you for the 5 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
MR
Michael R.
Long Beach, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Service staff personable and efficient
Car was ready when advised.
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 06/24/2019

Thank you Michael for the 5 star review. We hope to see you on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
GG
Gilberto G.
Lakewood, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Hemans the man
The customer service providid by heman I think was his name. Very friendly and called back when he said he was
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 06/20/2019

Thank you Gilberto for the 5 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com