Norm Reeves Hyundai Superstore

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(4,284 Reviews)

ReScore Reviews™ (134)

ReScore
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
90% Would Recommend
100% Business Response
Latest Review about 22 hours ago

Reviews


Verified Customer
Cypress, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021 Category: Service
for Norm Reeves Hyundai Service
All were friendly and the service was well kept.
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 01/19/2021

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


ET
Emely T.
San Pedro, CA
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021 Category: Service
Excellent
Great customer service
GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 01/19/2021

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


JP
Jennifer P.
Whittier, CA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2021 Category: Service
Norm Reeves
Staff is friendly and accommodating.
GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 01/18/2021

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


Verified Customer
Culver City, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021 Category: Service
Great Service
They provide exceptional service!
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 01/15/2021

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


Verified Customer
Long Beach, CA
2020 Hyundai Ioniq Hev
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021 Category: Service
Prompt service within 10 minutes of arrival
Service rep was prompt even though there may have been 2 guests in front me and only 2 reps at post. Set me up, suggested options to hand wash car instead of machine wash because of crack in windshield.
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 01/15/2021

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


EM
Ester M.
Buena Park, CA
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021 Category: Service
Service review
They update progress of work and completed work as to promise date.
GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 01/13/2021

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


MS
Mary S.
Buena Park, CA
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021 Category: Service
Hyundai service
I took my car in for a recall. The staff were very pleasant and remembered me from a previous visit when I had my car serviced.
Luckily the recall was not needed, but my car was checked out.
I have been coming to this Hyundai dealer every since I bought my car here five years ago.
I know I will get satisfactory service and I’m kept well
GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 01/11/2021

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


RS
Roy S.
Whittier, CA
2010 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021 Category: Service
good service done right
Was very happy with the way I was treated
GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 01/08/2021

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


MY
Matthew Y.
Lakewood, CA
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021 Category: Service
Good
Good
GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 01/08/2021

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


Verified Customer
Buena Park, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021 Category: Service
Customer Service
This Hyundai location is extremely good with everything from the start of their service to end... they do everything they can in to your needs met in a timely fashion even when they may be at their busiest. Great Customer Care and Service!!!
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 01/07/2021

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


IQ
Iqra Q.
Baldwin Park, CA
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2021 Category: Service
Iqra Q
Took care of anything service related and any concerns I had in regards to my vehicle.

Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/05/2021 Category: Service
The exceptional service offered by my service advisor
N/A
GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 01/06/2021

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585

GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 01/06/2021

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585

HB
Heman B. from Norm Reeves Hyundai Superstore responded on 01/08/2021

Good morning,

Thank you for taking my call. I had Saed (Sales Closing Manager). He will relay the info to Sales GM Javed Rasheed.

Take care.


DF
Delvashia F.
Long Beach, CA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2021 Category: Service
Because of the customer service
Excellent customer service Rondell
GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 01/06/2021

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


Verified Customer
Torrance, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/05/2021 Category: Service
Review of my oil service
Service personnel is excellent however dealership waiting areas are poor maintain and waiting time of 2 hours is unacceptable
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 01/05/2021

I deeply apologize for the inconvenience ! Our guest relations manager will contact you shortly to resolve this.

Heman B. from Norm Reeves Hyundai Superstore responded on 01/08/2021

Good morning,

Thank you so much for calling me back and discussing the issues with wait time and amenities in the guest lounge. I will relay the info to service manager.

Take care.


Verified Customer
Long Beach, CA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2021 Category: Service
Great service, freindly personnel
I was treated right away although I was a few minutes late for my appointment. I was given an accurate time frame of how long it would take to get serviced. I was asked if I needed any assistance while I waited.
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 01/05/2021

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


Verified Customer
Los Angeles, CA
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021 Category: Service
Service
Met expectations .
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 01/05/2021

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585