Norm Reeves Hyundai Superstore

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562-405-3500
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Overview

Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5rating 4.46

2860 Reviews

5 star
72%
4 star
14%
3 star
5%
2 star
3%
1 star
4%

ReScore Reviews™ (59)

ReScore
Overall Rating 3.1525415/5Overall Rating 3.1525415/5Overall Rating 3.1525415/5rating 3.1525415rating 3.1525415
Original
Overall Rating 1.88136/5rating 1.88136rating 1.88136rating 1.88136rating 1.88136
88% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews

IP
Ismael P.
Bell Gardens, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Great Service
Tim did a fantastic job and communicated everything clearly and in a timely manner.
Recommended
LH
Lawrence H.
Bellflower, CA
2011 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Delay at pick up
A customer in front of me was claiming she was waiting more than 30 minutes to pick up her car.
So after I waited about 15 minutes I had to go to the front desk to check what was going on. Finally the guy who helped me this time at the front desk, (I don't remember his name) he brought me my car himself, and apologize for the delay. He was very helpful. First time I have an issue like this.
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 11/20/2018

Hello Lawrence,

Thank you for the 4 star review. We hope to earn your complete satisfaction on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
CH
Carole H.
Whittier, CA
2006 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Good service
Appreciate that my car is kept in top shape and reliable.
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 11/20/2018

Thank you Carole for the 5 star review. We hope to see you on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
HH
Hilda H.
Los Angeles, CA
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Customer service
Excellent customer service provided by demonstrating kindness and accurate waiting time.
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 11/20/2018

Thank you Hilda for the 5 star review. Have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
SG
Susana G.
Bellflower, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Detail oriented
Not long line to drop the vehicle
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 11/20/2018

Thank you Susana for the 5 star review. We hope to see you on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
GS
Gary S.
Long Beach, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Professional
Great service
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 11/20/2018

Thank you Gary for the 5 star review. We hope to see you on  your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer
Paramount, CA
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2018 Category: Service
Good
Service was good. Customer service by Gary O was great, was very attentive to my needs and was very helpful.
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 11/20/2018

Thank you for the 4 star review. We hope to earn your complete satisfaction on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
LT
Linda T.
Norwalk, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
This is the place I take my Tucson to!!!
My only place to get my Tucson maintenance, I like the lounge area for free coffee while I wait. And the person that helped me with the process is Bagga, (not sure if I spelled it correctly) he is awesome for keeping me updated on how long the wait would be.
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 11/20/2018

Thank you Linda for the 5 star review. We hope to see you on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer
La Mirada, CA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
great service
Updates were great and timely
Lisa M., Guest Relations Manager from Norm Reeves Hyundai Superstore responded on 11/19/2018

Thank you taking the time to share your 5 star review. We look forward to seeing you on your next visit. Have a great day!

Lisa Melson
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
CV
Celeste V.
Bellflower, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Attentive Customer Service
The young man that helped me is always attentive and pleasant.
Recommended
Lisa M., Guest Relations Manager from Norm Reeves Hyundai Superstore responded on 11/19/2018

Celeste,
We are glad you had a pleasant experience with our Norm Reeves Hyundai Superstore team. We appreciate your business and look forward to seeing you on your next visit. Have great day!

Lisa Melson
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
TN
Timothy N.
La Mirada, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Fixed my problem and I drove away happy
Hyundai of Cerritos thank you
Recommended
Lisa M., Guest Relations Manager from Norm Reeves Hyundai Superstore responded on 11/19/2018

Timothy,
We are glad to hear that you drove away happy. We look forward to seeing you on your next visit. Have a great day!

Lisa Melson
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
Verified Customer
Lakewood, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Cars
They gave my car an oil change. Thanks.
Recommended
Lisa M., Guest Relations Manager from Norm Reeves Hyundai Superstore responded on 11/19/2018

Thank you for taking the time to share your 5 star review. We appreciate your business and look forward to seeing you on your next visit. Have a great day!

Lisa Melson
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
JL
Jesse L.
Santa Ana, CA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Oil change and bumper plate installation
I got an oil change and bumper plate installation in under 2 hours. To the people that complain about time, maybe set an appointment and plan accordingly.
Recommended
Lisa M., Guest Relations Manager from Norm Reeves Hyundai Superstore responded on 11/19/2018

Jesse,
Thank you for sharing your 5 star review. We appreciate your business and look forward to seeing you on your next visit. Have a great day!

Lisa Melson
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
LU
Liana U.
Long Beach, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Very satisfied
The gentlemen at the dealership who helped me service my 2018 Hyundai Elantra were very efficient and professional. They had me in and out of the service department in record time! I will definitely be returning
Recommended
Lisa M., Guest Relations Manager from Norm Reeves Hyundai Superstore responded on 11/19/2018

Liana,
Thank you for sharing your 5 star review. We look forward to seeing you on your next visit. Have a great day!

Lisa Kalolo
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
BO
Bertha O.
Pico Rivera, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Not waiting so long.. Very promt service
Always excellant service when i take my car in.
Recommended
Lisa M., Guest Relations Manager from Norm Reeves Hyundai Superstore responded on 11/19/2018

Bertha,
We are glad to hear you received excellent service from or Norm Reeves Hyundai Superstore team. We appreciate your business and look forward to seeing you on your next visit. Have a great day!

Lisa Melson
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
Verified Customer
Downey, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Scheduled maintenance
Great service and helpful, knowledgeable advisors. They don't push you to buy the parts your car needs. They tell you and it's up to you
Recommended
Lisa M., Guest Relations Manager from Norm Reeves Hyundai Superstore responded on 11/19/2018

Thank you for sharing your 5 star review. We appreciate your business and look forward to seeing you on your next visit. Have a great day!

Lisa Melson
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
MC
Mason C.
Long Beach, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Service is meh. Review system is broken.
Service here is meh. I would go somewhere else if I were you.

Only rated 5 stars because if you don't, it gets the service rep in trouble, which just seems wrong. I am unable to give honest feedback without having it negatively affect someone's compensation, even when they aren't the cause of the problem.

This whole rating system is flawed and needs to be reconsidered. Currently, it's just a feedback loop that ensures good ratings. The ratings on this site are bogus. Do not trust them!
Lisa M., Guest Relations Manager from Norm Reeves Hyundai Superstore responded on 11/19/2018

Thank you for taking the time to share you valuable feedback.

Lisa Melson
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
Verified Customer
Long Beach, CA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great service
Quick and friendly service
Recommended
Lisa M., Guest Relations Manager from Norm Reeves Hyundai Superstore responded on 11/19/2018

We are glad to hear you received quick and easy service from our Norm Reeves Hyundai Superstore team. We appreciate your business and look forward to seeing you on your next visit. Have a great day!

Lisa Melson
Guest Relations Manager
562-405-3567
lmelson@normreevesford.com
GN
George N.
La Mirada, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Great Service
Customer service was great 👍 will highly recommend
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 11/16/2018

Thank you George for the 5 star review. We hope to see you on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com
Verified Customer
Cerritos, CA
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Recall services
They have explained well and provided an excellent service during my first visit to the dealer.
Recommended
Paola A M., manager from Norm Reeves Hyundai Superstore responded on 11/15/2018

Thank you for the 5 star review. We hope to see you on your next service, have a great day!

Paola Martinez
Customer Relations
(562)405-3490
pmartinez@normreevesford.com