Norm Reeves Hyundai Superstore

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(4,232 Reviews)

ReScore Reviews™ (120)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
90% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Los Angeles, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/22/2020 Category: Service
Service maintenance
Service attendant Raidal was helpful
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 10/23/2020

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585






AC
Amado C.
Huntington Park, CA
2005 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020 Category: Service
Mr.
Great service!
GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 10/20/2020

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


LK
Leslie K.
Moorpark, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020 Category: Service
Great service!
I recently took my Sonata in to get the hood repainted. Sean took very good care of me and even had a rental car scheduled for me. My car was scheduled to be done on a Saturday and he had it back by Friday. I would definitely go back there again!
GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 10/20/2020

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


SR
Sara R.
Los Angeles, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020 Category: Service
Service
Ridel , was great to work with and kept me up to date on service.
GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 10/20/2020

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


JR
Jorge R.
Downey, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2020 Category: Service
2015 Sonata Transmission.
Fast service once I approved repairs.
GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 10/20/2020

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


CS
Carmen S.
Artesia, CA
2012 Hyundai Veloster
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2020 Category: Service
Clean, good service.
Clean, good service.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/16/2020 Category: Service
It's good.
Yes
HB
Heman B. from Norm Reeves Hyundai Superstore responded on 10/17/2020

Good afternoon Mr. Schilaci,

Thank you calling me back and discussing the survey. I will be sending the rescore shortly.

Thank you and take care

-Heman


AH
Amanda H.
Bellflower, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2020 Category: Service
Good Quick Service
Location is always clean, Representatives always acknowledge presence of customers. Effective communication between staff and customers. clean, clear, never rude, always helpful. All staff have been helpful when ever calling or visiting location via phone text, chat email.
GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 10/20/2020

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


SF
Stephanie F.
Santa Fe Springs, CA
2020 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020 Category: Service
Outstanding Service!
I have been coming to this location for service for the past 10 years and I have never been disappointed! Always treated with respect and have all my needs met. Thank you again for the exception customer service!
GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 10/15/2020

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585






PH
Paul H.
Cerritos, CA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2020 Category: Service
Job well done
Gary is amazing. The work is always done well. I appreciate the whole staff.
GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 10/15/2020

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585






RA
Raymond A.
Norwalk, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020 Category: Service
Friendly people
Very helpful and explain everything
GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 10/14/2020

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


JH
Jon H.
Artesia, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020 Category: Service
GREAT!
Quick and excellent work.
GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 10/14/2020

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


Verified Customer
Long Beach, CA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020 Category: Service
Excellent
They always do a good job serving my vehicle.
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 10/13/2020

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


Verified Customer
Bellflower, CA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2020 Category: Service
Customer service
Excellent every time
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 10/12/2020

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


RH
Rosanne H.
Paramount, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2020 Category: Service
I have not encountered any one that was not helpful
I have not encountered any one that was not helpful
GO
Gary O., SERVICE ADVISOR from Norm Reeves Hyundai Superstore responded on 10/12/2020

Thank you for the 5 star review! Also Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please don't hesitate to call.

Thanks Again Gary Ohnesorgen
562 405-3585


Verified Customer
Cypress, CA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/10/2020 Category: Service
Usually very friendly and efficient.
Staff friendly, efficient and helpful.
Cameron M. from Norm Reeves Hyundai Superstore responded on 10/14/2020

Hello George, I wanted to thank you for your feedback on the survey. We will use your valuable feedback to learn and build upon our core values here at Norm Reeves Hyundai. We apologize for the inconvenience on your last visit and we will strive to make your next experience much more enjoyable.

Sean O., Service Manager from Norm Reeves Hyundai Superstore responded on 10/14/2020

I am so sorry to hear about the issues you had while servicing your vehicle this time.
Our goal is to provide 5 star survey. I will reach out to you so we can
discuss how we can improve.

Thanks,

Sean Osborne
Norm Reeves
Sean O., Service Manager from Norm Reeves Hyundai Superstore responded on 10/14/2020

Thank you for taking my phone call.
I updated the notes on your account to the information we discussed.
We are super appreciative of your business here and hope you have a great rest of your week!

Thanks

Sean Osborne
Norm Reeves