Norm Reeves Hyundai Superstore

Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54
4.5

( 3848 Reviews )

ReScore Reviews™ (96)

ReScore
Overall Rating 3.7916631/5Overall Rating 3.7916631/5Overall Rating 3.7916631/5rating 3.7916631rating 3.7916631
Original
Overall Rating 2.10417/5Overall Rating 2.10417/5rating 2.10417rating 2.10417rating 2.10417
90% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


AS
Annabelle S.
Pico Rivera, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
My Sonata Service by Norm Reeves Hyundai
This place was great. Our car was done in just 2 hrs (the promised time). And a plus, they also washed/waxed the car!

Verified Customer
Cypress, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Service
Thank You
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 11/15/2019

Hello A

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim
                                        562 405-3586


SS
Sheldon S.
Long Beach, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Service
Excellent service from Sean Osborne the Service Director to the Service Advisor Tim. Brought it in was well taken care of. The service porters were very helpful and polite. They fixed the problems and supplied with a rental car. I would recommend this Dealer to anyone that owns a Hyundai.
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 11/15/2019

Hello Sheldon

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim
                                        562 405-3586


Verified Customer
Downey, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Attention to detail
Service techs are always attentive to my needs
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 11/15/2019

Hello A

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim
                                        562 405-3586


EL
Edgardo L.
La Mirada, CA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
All good!
All good but donuts are needed while waiting.
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 11/14/2019

Hello Edgardo

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim
                                        562 405-3586


Verified Customer
Anaheim, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Tim is the key to get the best service.
I had different service providers, but once I had the opportunity to work with Tim especially to any of my car’s trouble, he will make sure it will be fixed in due time. I also commend him for knowing his field of work.
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 11/12/2019

Hello A

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim
                                        562 405-3586


SH
Steve H.
Carson, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
First Time Service
My service advisor name was Tim. He was incredibly patient and thorough through the whole process. I brought my Niece's Elantra in and he made sure everything was covered under her extended service warranty. Will definitely bring the car back to be serviced here.
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 11/12/2019

Hello Steve

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim
                                        562 405-3586


WJ
Walter J.
Pico Rivera, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Reeves Hyundai
Very good place for repairs. Efficient and accommodating
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 11/12/2019

Hello Walter

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim
                                        562 405-3586


AH
Alice H.
La Palma, CA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Didn’t have to wait long for the driver to take me home. Work done in timely manner. Car washed
Look above for explanation.
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 11/12/2019

Hello Alice

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim
                                        562 405-3586


MZ
Marlinda Z.
Montebello, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Great experience!
great service!
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 11/12/2019

Hello A

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim
                                        562 405-3586


Verified Customer
Inglewood, CA
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2019 Category: Service
Decent place
Overall good service.
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 11/12/2019

Hello A

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim
                                        562 405-3586


Verified Customer
Long Beach, CA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019 Category: Service
Amazing!
Always a pleasure
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 11/11/2019

Hello A

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim
                                        562 405-3586


Verified Customer
Los Angeles, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Excellent Service
Excellent service from start to finish. I came in for a 15K service check-up. The service agent, Gary O. was great in explaining the details of the service, cost and time for completion. Would recommend Norm Reeves Hyundai to any one.
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 11/11/2019

Hello A

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim
                                        562 405-3586


Verified Customer
Los Angeles, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Very great service!
10bstars
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 11/08/2019

Hello A

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim
                                        562 405-3586


CG
Celena G.
Los Angeles, CA
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
I drive from Dodger Stadium for their service!
I had a engine light turn on just after my service. I went in the next day, but was told it would be a very long wait. The technician assured me this wasn't a critical error and could come in on Monday. I was in and out in under 4 hours...which isn't awful, as I live to far to be taken home. I appreciate all the service I receive there especially Tim Niel and Mario Valdivia. They both are friendly and knowledgeable. This makes the experience worth traveling so far for my quality work.
My only suggestion is when calling for an appointment, the scheduling desk should be aware that there are only a few certified mechanics that can work on hybrids. Having an appointment time of 7:30am, when the mechanic isn't even scheduled until noon, seems counter productive.
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 11/08/2019

Hello Celena

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim
                                        562 405-3586


MM
Manuel M.
Anaheim, CA
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/07/2019
Worst guest service
I purchased a car from this dealer about a year ago el, everything with the sales side was perfect. But now working with the service team has been horrid! I had a bad experience the first time I brought my car for service and again today. This will be the last time I bring my car to your location. It’s simple treat yours guests as you would like to be treated. The manager Tim, was absolutely rude and didn’t even care to listen to my concern. He cut me off half way through talking and didn’t even seem to care at all. Not the way you should treat your customers! The next lady who helped me was Great- I do apologize for not getting her name. She listened and offered assistance w/my issue.
Sean O., Service Manager from Norm Reeves Hyundai Superstore responded on 11/07/2019

Sorry to hear about your experience!

Rachelle was the lady that helped you and myself.
We will reach out shortly to discuss further improvements!

Thank You,
Sean Osborne
Norm Reeves

Verified Customer
Anaheim, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/07/2019 Category: Service
I Never feel welcomed
I feel like Tim O’brian should not be manager. The way he comes across is rude and sometimes seems like he does not like his job. He looks at us customers in disgust.
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 11/07/2019

Hello A

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim
                                        562 405-3586

Sean O., Service Manager from Norm Reeves Hyundai Superstore responded on 11/13/2019

Hello,

Just following up with you and making sure you received my email. If you could re-score us I will also take care of your next service on us ! I would really appreciate it; as it is super important to Kim and myself ! We want to correct any issues and make sure all issues were resolved!

Thank you !  

Sean Osborne
Norm Reeves

Verified Customer
Corona, CA
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2019 Category: Service
Car wash
After service, will be good car wash.
Some other dealer do.
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 11/06/2019

Hello A

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim
                                        562 405-3586


Verified Customer
Cerritos, CA
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2019 Category: Service
Hyundai Review
Good service
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 11/05/2019

Hello William

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim
                                        562 405-3586


NL
Norma L.
Los Angeles, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Review based on Tim O'Neil's customer service
Even though our problem was not resolved with our 2018 Kona Limited, Tim did what he could to get the problem verified through the diagnostic process. Although our diagnostic was unsuccessful and the problem could not be verified through the service technicians working on our vehicle, he did provide us with a lot of info how we could get the issue resolved in the future. Our transmission still has the problem with transmission fluid overheating while driving up (very) small inclines. A very frustrating problem to say the least. This is a first generation vehicle...The Kona rolled out in 2018 and unfortunately it has first generation problems. Hopefully, with the info Tim provided us regarding Hyundai protocol and the procedure we have to follow in order to get a part replaced (for ex. possibly a new transmission) we can get this resolved before the year is up.
TIMOTHY M O., Service Adviser from Norm Reeves Hyundai Superstore responded on 11/05/2019

Hello Norma

Thank You for choosing Norm Reeves Hyundai for your service needs. If you have any questions or comments please dont hesitate to call.

                                     Thanks Again Tim
                                        562 405-3586