North Freeway Hyundai


Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

2355 Reviews

ReScore Reviews™ (76)

ReScore
Overall Rating 4.5657879/5Overall Rating 4.5657879/5Overall Rating 4.5657879/5Overall Rating 4.5657879/5rating 4.5657879
Original
Overall Rating 2.56579/5Overall Rating 2.56579/5rating 2.56579rating 2.56579rating 2.56579
91% Would Recommend
100% Business Response
Latest Review about 14 hours ago
Katherine W. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Came in to get my oil changed and do any routine maintenance. Everyone was friendly and extremely helpful.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/16/2018 08:42 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/17/2018

Thank you for your response! We appreciate your business and feedback Katherine. Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Jeraldine C. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
They went out of there way to make sure I was happy with my service.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 01:36 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/17/2018

Thank you for your response! We appreciate your business and feedback Jeraldine. Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always a nice experience"
Very friendly and explains everything well.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/16/2018 11:29 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/17/2018

Thank you for your response! We appreciate your business and feedback . Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Kent B. ReScore Review on 01/16/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
Good fast fair friendly great service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/15/2018 06:44 PM

Overall Rating 1/5rating 1rating 1rating 1rating 1
"Recall"
Good fast easy
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/15/2018 06:44 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/16/2018

Tim Shipe
Fixed Ops Director
832-446-4021
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/17/2018

Thank you for your response! We appreciate your business and feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Sam H. ReScore Review on 01/16/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great sevice"
Great service and helpful personnel
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/15/2018 02:43 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Good service"
Good service just needs to be a little faster
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/15/2018 02:43 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/16/2018

Sam, 
     Thanks for taking time to discuss this service visit with Brandon.

Tim Shipe
Fixed Ops Director
832-446-4021
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/16/2018

Tim Shipe
Fixed Ops Director
832-446-4021
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/17/2018

Thank you for your response! We appreciate your business and feedback

Tim Shipe
Fixed Ops Director
832-446-4021
William H. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent! "
Service team was friendly, prompt, and courteous. My whole experience dealing with them was great.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/15/2018 11:53 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/15/2018

Thank you for your response! We appreciate your business and feedback William. Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Paula M. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome!"
Every time i go for service its always excellent!
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/15/2018 11:45 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/15/2018

Thank you for your response! We appreciate your business and feedback Paula. Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Todd L. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recalls"
Was very happy with the service and the tech was very informative and helpful
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/15/2018 11:11 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/15/2018

Thank you for your response! We appreciate your business and feedback Todd. Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall and an oil change"
Good customer service. Really like the text updates.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/15/2018 11:09 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/15/2018

Thank you for your response! We appreciate your business and feedback . Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Adrian M. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Dealership"
Service is great plus quickness of work.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/15/2018 07:23 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/15/2018

Thank you for your response! We appreciate your business and feedback Adrian. Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Linda J. on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Always great service "
We have always had the best service at North Freeway Hyundai . Our service writer, Brandon always takes special care of our cars as we are a 2 handle a family . So convenient and if it takes a long time for repairs it’s wonderful that they have an Uber to take you home and pick you up .
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/14/2018 09:40 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/15/2018

Thank you for your response! We appreciate your business and feedback Linda. Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Janice S. on 01/14/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good customer service "
None
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 01/06/2018
Service Type: Repair
Review Created: 01/14/2018 07:00 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/15/2018

Thank you for your response! We appreciate your business and feedback Janice. Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Louise W. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honesty"
Brandon is the best.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/13/2018 07:39 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/15/2018

Thank you for your response! We appreciate your business and feedback Louise. Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Nancy R. on 01/13/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change"
I had a scheduled appointment for an oil change and it took two hours. No one should have to wait that long for an oil change.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/13/2018 07:09 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/15/2018

Thank you for your response! We appreciate your business and feedback Nancy. Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt attention, work completed quickly, comfortable waiting area"
Better than expected. A 5!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/13/2018 06:45 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/15/2018

Thank you for your response! We appreciate your business and feedback . Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick"
Efficient
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 01/04/2018
Service Type: Repair
Review Created: 01/12/2018 05:57 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/15/2018

Thank you for your response! We appreciate your business and feedback . Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Francisco V. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Great customer service and good prices!!
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 01/10/2018
Service Type: Maintenance
Review Created: 01/12/2018 02:14 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/15/2018

Thank you for your response! We appreciate your business and feedback Francrisco . Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Georgia B. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean and inviting"
People were very friendly and the dealership was very clean. I bought my pre-owned Hyundai Santa Fe Sport in August and there were 3 recalls that the previous owner had not taken care of. North Freeway Hyundai took care of all three and even washed my SUV! Very pleased with the service I received. An extra bonus was the beverage center where I helped myself to some hot chocolate.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/12/2018 08:33 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/15/2018

Thank you for your response! We appreciate your business and feedback Georgia. Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Roberto R. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Like the hosting and attention at the dealer great people
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/11/2018 06:04 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/12/2018

Thank you for your response! We appreciate your business and feedback Roberto. Happy to hear the team did well by you.

Tim Shipe
Fixed Ops Director
832-446-4021
Tina P. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Genesis Room plus overall bright and clean showroom"
I was pleased with the wait time and being able to utilize the genesis room. I was pleased with the service, oil change, however I was a bit miffed by the fact that a check was done for additional services but my tires were not checked and they never are. the pressure in the tires were low and I guess I assumed it would automatically checked but they were not. So I'm guessing other minute items might have gone unchecked as well. i.e wiper fluid, bake fluid, anti freeze level and such. I know brake check does a check of all fluids. Anyway it would be nice to know that a complimentary check is done not just for additional services but for basic items like fluids and tires and batteries.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/11/2018 04:57 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 01/12/2018

Thank you for your response! We appreciate your business and feedback Tina. 

Tim Shipe
Fixed Ops Director
832-446-4021
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