Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

351 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


TJ
Tracey J.
Hayward, WI
Ford Explorer Sport Trac
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Tracey said the business is prompt and the staff is courteous and they do good work.
This review was collected via phone interview by Customer Research Inc.

JM
Jane M.
Stone Lake, WI
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Good reliable and timely service
Very satisfied

NL
Noah L.
Wisconsin
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Noah said Jason was very helpful. The business has competitive prices and friendly customer service.
This review was collected via phone interview by Customer Research Inc.

BK
Bonnie K.
Hayward, WI
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Bonnie said the employees are good to her. If they notice something, they will either alert her to it or go ahead and fix it , if it is something minor. She appreciates that. They provide great service.
This review was collected via phone interview by Customer Research Inc.

LB
Lance B.
Hayward, WI
Ford Escort
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Lance said the business is real good. They are very up front and honest.
This review was collected via phone interview by Customer Research Inc.

HJ
Harvey J.
Wisconsin
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Harvey said everything was fine. The employees were thorough.
This review was collected via phone interview by Customer Research Inc.

KD
Karen D.
Hayward, WI
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Karen said the business did a really good job. She never has to worry about the quality of the work they do.
This review was collected via phone interview by Customer Research Inc.

EH
Ernest H.
Wisconsin
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Ernest said the business did what they said they would do in a timely manner.
This review was collected via phone interview by Customer Research Inc.

MO
Maggie O.
Hayward, WI
Ford Fiesta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Tires
Quick service

LH
Leonard H.
Wisconsin
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Leonard said the business has good service. They are nice. They completed the work on time.
This review was collected via phone interview by Customer Research Inc.

RD
Roger D.
Hayward, WI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018
Thanks for clearing up the misunderstanding
After discussing our initial disappointment after our last visit, jason was very professional and apologetic for the confusion about possible repair needed on our vehicle. We have always been pleased with the work done and will continue as very loyal customers.

RD
Rodger D.
Hayward, WI
Subaru Outback
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/22/2018
Mechanic was a disappointment
We've always had our vehicle serviced here, but new mechanic was way off base on things that needed repair. Ex: serpentine belt was just replaced 2 years ago,we certainly don't need a replacement yet. There was no wear on belt. Brakes just done 8 months ago, no need to replace yet. If you're looking to drum up business this is not the way to go.
Jason T. from Northern Lakes Auto Center responded on 08/24/2018

Our apologies for your disappointment and frustration. Thank you for speaking with me on the phone about these matters and hopefully resolving them to your satisfaction. Your business is important to us.

Northern Lakes Auto Center

LE
Laurie E.
Hayward, WI
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Laurie said that this business always does a really good job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

DS
Dan S.
Wisconsin
Nissan Quest
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Dan said they showed him what was going on with his vehicle. The staff explained a lot more than other auto facilities did.
This review was collected via phone interview by Customer Research Inc.

CB
Courtney B.
Hayward, WI
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Courtney said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

NB
Nona B.
Hayward, WI
Mazda Tribute
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2018 Category: Service
Nona said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

GT
Greg T.
Hayward, WI
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2018 Category: Service
Greg said he had to talk to the staff about the bill a little but they were cost efficient on the tires.
This review was collected via phone interview by Customer Research Inc.

SA
Scott A.
Wisconsin
Ford Freestar Wagon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/31/2018 Category: Service
Scott said his experience with this business was horrible. He brought the vehicle in to have a tire replaced. They didn't call him like they said they would and then when he called them they told him one of the techs had broke a lug nut off and he would have to pay for that. When he asked what happened, they told him that he must have tightened the lug nut too much when he put the spare on, and when he told them that he had done it by hand they told him he must not have tightened it enough. They told him they would charge him $76 for the lug nut and if he didn't want to pay for it he could come pick the vehicle up even though the vehicle would be dangerous to drive with only 4 lug nuts. When he called to find out if the vehicle was done, the employee wasn't sure, so he is not sure if the repairs are complete before he makes the trip up there to get the vehicle and they want him to pay for something that they broke. He would not recommend this business for service and he would like the manager to contact him asap.
This review was collected via phone interview by Customer Research Inc.
Jason T. from Northern Lakes Auto Center responded on 08/10/2018

Sir, I apologize for your displeasure with our service. I look forward to resolving these issues with you as soon as possible. Your patronage is important to us. Feel free to contact us at your earliest convenience. 

Northern Lakes Auto Center

PJ
Paul J.
Wisconsin
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Paul said the staff at this business got him in without an appointment and took care of his problems.
This review was collected via phone interview by Customer Research Inc.

RP
Rick P.
Wisconsin
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Rick said the employees treated him well.
This review was collected via phone interview by Customer Research Inc.

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