Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

286 Reviews

98% Would Recommend
Latest Review 14 days ago

Reviews


TF
TONY F.
Longview, WA
Ford RV Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
The only auto repair shop we have used in 15 years
Northwest Auto is the most trustworthy auto mechanic shop I’ve had the pleasure using . Very informative from the desk to the shop .I highly recommend having your vehicle fixed by this business!
Sue F

TG
Tim G.
Washington
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Tim said he trusted the business.
This review was collected via phone interview by Customer Research Inc.

TK
Terry K.
Washington
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Terry said the business did a really good job.
This review was collected via phone interview by Customer Research Inc.

JH
Joan H.
Rainier, OR
Buick LeSabre
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018 Category: Service
Joan said this business is wonderful. She has been going there 20 years, and has never been disappointed. The service is great, the prices are reasonable, and the people are very personable.
This review was collected via phone interview by Customer Research Inc.

KV
KEITHA V.
Subaru Legacy Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Quality care
Great place to do business with, honest and straightforward explanations. They've kept by 15 year old Subaru sedan running like new!

GB
Guy B.
Washington
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Guy said the staff treat him well. They find the problems that his vehicle is having, They are good people that work till they find the problem and get it done.
This review was collected via phone interview by Customer Research Inc.

BW
Bill W.
Kelso, WA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Bill said the business has always provided very good service.
This review was collected via phone interview by Customer Research Inc.

RD
REX D.
Kelso, WA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Always the Best
I totally depend on Northwest Auto Specialist to take care of our car. They have been there for us even before taking ownership when employed by previous owners. We greatly appreciate their good work and continue to thank them for jobs well done.

JD
Jeanette D.
Washington
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Jeanette said this business is fantastic and they treat her great.
This review was collected via phone interview by Customer Research Inc.

KH
Kathy H.
Washington
Subaru Tribeca
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Kathy said she likes how courteous and nice they are.
This review was collected via phone interview by Customer Research Inc.

WK
Wes K.
Washington
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Wes said everything was done the way it should be
This review was collected via phone interview by Customer Research Inc.

RL
Robert L.
Washington
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Robert said he didn't have any problems with the business. Everything went smoothly.
This review was collected via phone interview by Customer Research Inc.

MM
Mary M.
Kelso, WA
Hyundai XG350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Mary said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JD
JUDY D.
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
this is so much nicer than my past years of auto service! I really believe it's because a woman is behind the desk!
Men can be good mechanics, but they don't make good customer service people from all my experience regarding cars!

DJ
Devin J.
Washington
Volkswagen Vanagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
Devin said the owner and his wife were knowledgeable and diagnosed the issue within seconds of hearing his engine, He stated they were quite helpful.
This review was collected via phone interview by Customer Research Inc.

PF
PENELOPE F.
Dodge Stratus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018
I was extremely pleased!!!
I was very impressed with the wonderful customer service I received. They fixed my car very quickly and kept it as inexpensive as possible since I am on a limited budget. They didn't try and sell me stuff I didn't need or couldn't afford. I really appreciated that very much. I have been other placed and I always left feeling taken advantaged of but not with Northwest Auto Specialist. I highly recommend them on here and with my family and friends. Thank you again Northwest Auto Specialist for fixing my car and treating me with respect.

DP
David P.
Washington
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
David said he was very satisfied with them, they are thorough, polite and point out other issues.
This review was collected via phone interview by Customer Research Inc.

AP
Allan P.
Washington
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Allan said he loved everything about Terri and her husband. Emonte was buried in work and seemed to have brushed him off , but he did a great job and redeemed himself the next day. He thanks them for the service, he appreciated it.
This review was collected via phone interview by Customer Research Inc.

AT
Anne T.
Kelso, WA
Mitsubishi Montero Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Anne said this business was really good. Carey an employee at this business was super.
This review was collected via phone interview by Customer Research Inc.

RG
Randy G.
Washington
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Randy said they did excellent work.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 286 in total