Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

51 Reviews

96% Would Recommend
Latest Review about 6 hours ago

Reviews


Verified Customer
Gresham, OR
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2018
Tire rotation
As always the guys at NW brakes were accommodating and price was reasonable. They were honest with regard to price and scope of a future repair that needs to be addressed so as not to cause further damage to vehicle. I appreciate their thoroughness.

CN
CHINH N.
Happy Valley, OR
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
Taking a ''brake""
The brakes were making awful noises when backing out of my driveway. I gave NW a call. They took care of me the same day with great service: showed/explained to me the diagnosis, provided repair options, used high quality parts, got the job done at a great price. Now my truck drives great and brakes are quiet.

DT
Daniel T.
Portland, OR
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Daniel said the service was good and fast.
This review was collected via phone interview by Customer Research Inc.

JV
JUDI V.
Portland, OR
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
My 1999 Ford
Get right in, ease my concerns, fair pricing - little extra's & explaing what has been done throughly.

DH
DEBORAH H.
Portland, OR
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Quick and straightforward
Went in to check that my snow tires were doing ok. In and out quickly and everything was fine!

SS
STEVE S.
Portland, OR
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018
The owner David and his staff are awesome
As a car guy and having done business all over town I’m very impressed with Northwest brakes and under car. David the owner is a great guy to work with his staff is honest and efficient. I’ve had two of my personal cars serviced here, my Audi S5 and Mercedes C320

CH
CHANGYU H.
Tualatin, OR
Volkswagen Passat Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Excellent!
Excellent job!

KB
Kara B.
Portland, OR
Chevrolet Cruze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2018 Category: Service
Kara said it was a stressful situation. They were accommodating. They were easy and honest. Service was great.
This review was collected via phone interview by Customer Research Inc.

DH
DEBORAH H.
Portland, OR
Kia Sportage
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/19/2018
Friendly
The owner is easy to talk to and will listen to your concerns.

TJ
Tyler J.
Vancouver, WA
BMW 328i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Tyler said the staff was nice and informative.
This review was collected via phone interview by Customer Research Inc.

JP
John P.
Oregon
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
John said the business provides good service.
This review was collected via phone interview by Customer Research Inc.

GR
GEORGE R.
Gresham, OR
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Professional honest reasonable
Great service. Very personable. David and his crew were pleasant and knowledgeable and fair. Definitely going to recommend them and return with all the families vehicles.

RC
Randy C.
Clackamas, OR
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Randy said the staff were friendly and he got his vehicle serviced quick. The owner was super nice.
This review was collected via phone interview by Customer Research Inc.

EC
ERNIE C.
Vancouver, WA
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Another great experience!
I simply needed an oil change and I had come in here once before needing several things done and I'm so glad I found Northwest UnderCar.
Every aspect of this business has been outstanding.
From the prompt friendly welcome when I got there
To helpful suggestions during my checking in and great advice and services, pricing is the best I've found in town. And can I mention during my visit, the tec goes above and beyond with the little things.
All said.. The tires they sold me are an awesome price and brand. The alignment, oil change, brake inspection. All perfect.
They don't suggest or sell or push off things that are unnecessary or you don't need....
You have questions? They will give you an honest answer and if need be and it's something beyond what they do, they'll suggest someone that they know is just as good and honest..
I have told many people about this hidden gem of business. I will gladly be coming back here for their continued awesome service, pricing,quality products and more.

AR
Andre R.
Portland, OR
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Andre said the business has good customer service and high quality work.
This review was collected via phone interview by Customer Research Inc.

AW
Anthony W.
Happy Valley, OR
Toyota Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2018 Category: Service
Anthony said he is having problems with the repairs. He stated that the clutch is grinding and he is unsure if this is part of the process of breaking in the part.
This review was collected via phone interview by Customer Research Inc.

JP
Jason P.
Happy Valley, OR
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Jason said the business was very informative and the service was quick. The service went as advertised and the price was good.
This review was collected via phone interview by Customer Research Inc.

AP
Aaron P.
Clackamas, OR
Ford Fiesta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Aaron said the service was very friendly.
This review was collected via phone interview by Customer Research Inc.

CL
Cole L.
Portland, OR
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2018 Category: Service
Cole said the staff did a good job but it took a little longer than expected.
This review was collected via phone interview by Customer Research Inc.

VH
Vera H.
Eugene, OR
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Vera said the staff at this business did a very good job.
This review was collected via phone interview by Customer Research Inc.

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