Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

33 Reviews

94% Would Recommend
Latest Review 11 days ago

Reviews


CL
Cole L.
Portland, OR
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2018 Category: Service
Cole said the staff did a good job but it took a little longer than expected.
This review was collected via phone interview by Customer Research Inc.

VH
Vera H.
Eugene, OR
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Vera said the staff at this business did a very good job.
This review was collected via phone interview by Customer Research Inc.

AM
Archie M.
Jefferson, OR
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Archie said he is very pleased with this business's service and work. The people there are very professional. They were very good at letting him see what the problem was and telling him what they were going to do. He was very impressed.
This review was collected via phone interview by Customer Research Inc.

DS
DAVID S.
Oregon City, OR
INFINITI G37 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018
Awesome service
Northwest brakes and under car are awesome. They changed the brakes on my car for a fair price and we’re quick and easy to work with. Great group of guys. Highly recommended to get your brakes done right and for a good price.

CN
Canh N.
Clackamas, OR
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Canh said they were respectful and knowledgeable and treated him well. He said they are fair and he likes the service.
This review was collected via phone interview by Customer Research Inc.

JN
Jason N.
Portland, OR
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Jason said they always do a good a job and it is on time.
This review was collected via phone interview by Customer Research Inc.

JP
JIM P.
Gresham, OR
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Repair work
Very good costumer service,especially from the owner,Dave.He sat down with me and spoke about his knowledge of the auto service business.And as he said his philosophy is to treat the customer with honesty,respect and appreciation.He says,provide the customer with clear information about the needed repair and let them decide what they want to do.In other words,no pressure.If you treat customers like this,you earn their business and they will tell others.It's not about Money only.You can tell he cares about people and wants to help them.And he also said if a mistake is made,just admit it and just fix it.Thank you Dave for your honesty and business approach.
Jim P

AC
ANDY C.
Clackamas, OR
Mercedes-Benz CLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Triple AAA Service
Gasket still leak after replaced but the shop took care of it after just 1 phone called. It will be my auto repair shop from now on.

CV
Claire V.
Happy Valley, OR
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Claire said everything was amazing. They were super nice and fast.
This review was collected via phone interview by Customer Research Inc.

JM
Jim M.
Portland, OR
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Jim said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

FT
Fred T.
Clackamas, OR
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Fred said the business made sure that everything was taken care of to the best of their ability.
This review was collected via phone interview by Customer Research Inc.

JN
Josh N.
Gladstone, OR
Ram 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Josh said he liked the employee's customer service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Portland, OR
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
I’m and out! Fast and friendly
I got a great price and super fast service. Took my car in on my lunch hour without an appointment and an hour later drove away with new brakes! I’m going to go back for more service when the time comes. Highly recommend.

SV
Stan V.
Happy Valley, OR
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Stan said he was happy with the service he received
This review was collected via phone interview by Customer Research Inc.

SS
Steve S.
Portland, OR
Audi S5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Steve said the staff was knowledgeable and exceptional, He said he was very impressed with how his issue was handled professionally, timely and efficiently.
This review was collected via phone interview by Customer Research Inc.

MV
Mike V.
Happy Valley, OR
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Mike said the staff at the business went above and beyond, and they charged him a reasonable price.
This review was collected via phone interview by Customer Research Inc.

CN
Canh N.
Clackamas, OR
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Canh said the business's service is excellent, they are polite, courteous and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

BZ
Bernardo Z.
Clackamas, OR
Subaru Legacy (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Bernardo said the staff got his vehicle running well. They advised he needs front brakes done in the near future. They had good customer service and were friendly
This review was collected via phone interview by Customer Research Inc.

JD
Josh D.
Clackamas, OR
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Josh said that he likes the quick service and reasonable prices.
This review was collected via phone interview by Customer Research Inc.

CB
CODY B.
Portland, OR
Toyota FJ Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018
Fast and fair service
I have only been going to NW Brakes and Undercar for a few months, but these guys have been more than great! I have brought mine and my wife's vehicles in several times and left happy each time. Customer service is on point and the shop is by far the cleanest I have seen.

Displaying Review 1 - 20 of 33 in total