Northwest Brakes And Undercar

Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

71 Reviews

97% Would Recommend
Latest Review 28 days ago

Reviews


MD
Marcus D.
Oregon
Jeep Patriot
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/27/2019 Category: Service
Marcus said the staff were good however the experience didn't go well. He said the business took an hour and a half to receive an oil filter from down the street. He missed a meeting while waiting for the service to be completed. He would prefer if the business used another parts store for their services.
This review was collected via phone interview by Customer Research Inc.

GR
GEORGE R.
Gresham, OR
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019
Great service as usual
Took truck to get snow tires switched out. David is always friendly and reasonably priced and never tried to upcharge or sell.

PG
Paula G.
Gladstone, OR
Toyota Venza
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019 Category: Service
Paula said that she had to go back more than once, but the people there are easy to work with and are really good. The owner and employees are easy to deal with and willing to work with her.
This review was collected via phone interview by Customer Research Inc.

MB
Marcus B.
Oregon
Ram Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019 Category: Service
Marcus said he would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.

CN
CHINH N.
Happy Valley, OR
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019
Alignment
David and crew were exceptional. Servicing my alignment the same day under warranty.

AB
Amy B.
Happy Valley, OR
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Amy said that the place has great customer service.
This review was collected via phone interview by Customer Research Inc.

TP
terry p.
Portland, OR
Chrysler Concorde
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019
They always provide great service and Dave and Lucas are the greatest
They always provide great service for me and Dave and Lucas are the greatest

RD
Roberta D.
Oregon
Kia Spectra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/26/2019 Category: Service
Roberta said the business was helpful. She will recommend them to others.
This review was collected via phone interview by Customer Research Inc.

EN
Erik N.
Happy Valley, OR
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2019
Great Service
Easy to get appt --- same day drop off. When had to leave overnight --- they helped arrange to get me home and car back to me next day. Warned us off the more expensive high-mileage synthetic oil, saying it was thinner and would leak more (for an older car with some oil leaks).

CR
Carmen R.
Portland, OR
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Carmen said he gave her a lot of information and what she would need in the future,
This review was collected via phone interview by Customer Research Inc.

MS
MIKE S.
Portland, OR
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
Excellent service all around!!
David and staff explain what needs repair and showed me the damaged parts. I highly recommend their work and their integrity!

TP
terry p.
Portland, OR
Chrysler Concorde
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019
NorthWest Auto is #1 for me.
NorthWest Auto is the one for me. #1 all around.

TT
Tuan T.
Happy Valley, OR
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019 Category: Service
Tuan said they did really good, they're honest, and he had a good experience overall
This review was collected via phone interview by Customer Research Inc.

SB
SHERRIE B.
Portland, OR
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019
Service and the owner David
No surprises. Great service.

MM
Michael M.
Portland, OR
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Michael said the service was quick and easy.
This review was collected via phone interview by Customer Research Inc.

JC
Joe C.
Oregon
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Joe said the service was great, and the people were very professional. The staff finished on time and everything was ready when they said it was going to be done. He liked them and would go back.
This review was collected via phone interview by Customer Research Inc.

AM
AJ M.
Portland, OR
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018
Awesome service, awesome crew!
Highly recommended! They can always squeeze me in and do great affordable work!

AM
Aj M.
Portland, OR
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018
Awesome service, awesome crew!
A sweet spot close by that can always squeeze me in, I come here all the time and they have the best rates and attitude of any shop. Highly recommended!

JN
Jason N.
Portland, OR
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
Jason said the business is the best. He really likes the customer service and they get the job done on time.
This review was collected via phone interview by Customer Research Inc.

FR
Fred R.
Portland, OR
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Fred said he was grateful the staff could correct the issue going on with his vehicle. They provided prompt, outstanding service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 71 in total