01/03/2018 Category: Service
Troy said he was not super-impressed with the customer service at the business. He had spoken on the telephone with the owner, prior to bringing the vehicle in. He stated the man seemed a nice gentleman. Troy explained to the mechanic that the vehicle was his wife's and they wanted an inexpensive brake job. He drove the vehicle into the facility and later received a phone call from the woman at the front desk. She told him the vehicle needed more work on the brakes than he had anticipated. He told her he was not willing to put the money into the vehicle and he did not believe it was necessary. She argued with him, and they went back and forth on it. She told him that he could not drive the vehicle out of the business the way it was. He stated he knew he could, because he had driven it in. She later retracted her statement and said she was not aware that the problems were not severe. He had them do the job and it seems fine, but he really did not appreciate the miscommunication and her trying to up-sell him for service he did not need.
Had to wait a over two hours as employee ordered wrong part for auto. She then attempted to over charge for service time until I strongly objected and she agreed to waive this.