Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

245 Reviews

99% Would Recommend
75% Business Response
Latest Review over 1 year ago

Reviews


ML
Mike L.
Jacksonville, FL
Chevrolet Monte Carlo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2017 Category: Service
Mike said he has been there about 3 times a year for the last 5 years.
This review was collected via phone interview by Customer Research Inc.
Derek S. from Ortega Car Care responded on 07/31/2017

Thank you for responding Mike


EM
Edward Jr M.
Jacksonville, FL
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2017 Category: Service
Edward said this business is a bit pricey, but the staff are honest and good people. He has been with them for ten to twelve years.
This review was collected via phone interview by Customer Research Inc.
Derek S. from Ortega Car Care responded on 07/26/2017

Thank y ou Edward, we are pleased that you trust us to keep your cars on the road


EH
E.c. H.
Jacksonville, FL
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2017 Category: Service
Spoke with Priscilla. She said this business was prompt and got her vehicle's problem taken care of.
This review was collected via phone interview by Customer Research Inc.
Derek S. from Ortega Car Care responded on 07/25/2017

Thank you EC and Priscilla, we so appreciate your business, see you when you need us again


RW
Ryan W.
Jacksonville, FL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2017 Category: Service
Ryan said they provided good and prompt service.
This review was collected via phone interview by Customer Research Inc.
Derek S. from Ortega Car Care responded on 07/24/2017

Thank you Ryan, we are pleased that you are happy with our Service


MC
MITCH C.
Orange Park, FL
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2017
Suburban
Completely satisfied again !!!!! Great family business.
Derek S. from Ortega Car Care responded on 07/17/2017

Thank you MItch, we are happy you are pleased with our work and shop


BH
Betty H.
Jacksonville, FL
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2017 Category: Service
Betty said her experience at the business was excellent.
This review was collected via phone interview by Customer Research Inc.
Derek S. from Ortega Car Care responded on 07/24/2017

Thank you Betty, we are happy you are so pleased with our shop


GB
Graham B.
Jacksonville, FL
Buick Park Avenue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2017 Category: Service
Graham said this business gave him very good service when he had an emergency.
This review was collected via phone interview by Customer Research Inc.

JO
JUSTIN O.
Jacksonville, FL
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2017
Excellant service
Wouldn't go anywhere or trust anyone else with my vehicle needs!
Derek S. from Ortega Car Care responded on 07/05/2017

Thank you Justin, we truly appreciate our customer family


EG
Emmett G.
Jacksonville, FL
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2017
Great, customer focused, reliable service from a family owned and operated business.
I take all 3 of my DM trucks there. Always quick and done right.
Derek S. from Ortega Car Care responded on 06/27/2017

Thank you Emmett, we truly appreciate our customers


SV
Sharon V.
Jacksonville, FL
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2017
Feel safer
I feel safer doing summer road trips knowing that Ortega Car Care has checked everything in my Jeep out before I leave.
Derek S. from Ortega Car Care responded on 06/22/2017

Thank you Sharon, we appreciate your business, and are happy that you trust our family to take care of your family


SC
Sharon C.
Jacksonville, FL
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2017 Category: Service
Sharon said the business provided good service. She was comfortable and they were honest.
This review was collected via phone interview by Customer Research Inc.
Derek S. from Ortega Car Care responded on 06/19/2017

Thank you Sharon, we are pleased you felt comfortable with us, we strive to keep our customers happy


JW
James W.
Jacksonville, FL
GMC Envoy XUV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2017 Category: Service
Spoke with Marsha. She said the service was good.
This review was collected via phone interview by Customer Research Inc.
Derek S. from Ortega Car Care responded on 06/16/2017

Thank you, see you when you need us again


AM
Andrew M.
Jacksonville, FL
Chevrolet S10 Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2017
Efficient and economical
My repairs are always completed before I expect them to be. The work is always top guality and the price is always more than reasonable. At times even less than the estimate. I highly recommend Ortega Care Repair
Derek S. from Ortega Car Care responded on 06/12/2017

Thank you Andrew, we are pleased you are so happy with our work


JL
JILL/Steve L.
Jacksonville, FL
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2017
Honesty, Integrity & Wonderful Service!
Honesty, Integrity & Wonderful Service!
Derek S. from Ortega Car Care responded on 06/09/2017

Thank you Jill and Steve, see you next time you need us


CS
CHUCK S.
Jacksonville, FL
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2017
Why go anywhere else?
In this town, for all maintenance other than tires, I have one go to place for it. Ortega Car Care. Have been using them since 2012 and am always impressed with the service, family friendliness and professionalism. Trust me, you won't be disappointed.
Derek S. from Ortega Car Care responded on 06/09/2017

Thank you Chuck, we are so pleased that you are happy with our services.


MG
MIKE G.
Jacksonville, FL
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2017
within walking distance of work
Great bunch of people
Derek S. from Ortega Car Care responded on 06/08/2017

Thanks Mike, so happy that you like our crew/family


JC
John C.
Jacksonville, FL
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2017
good car car
good efficient service, friendly and high quality
Derek S. from Ortega Car Care responded on 06/06/2017

Thank you John, we are happy you are pleased with us


GP
Guilad P.
Jacksonville, FL
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2017
Efficient and friendly
Very efficient and friendly service. Very satisfied with my car service.
Derek S. from Ortega Car Care responded on 06/01/2017

Thank you, we are pleased you were happy with our service. Looking forward to keeping you safe and on the road


RS
RICHARD S.
Jacksonville, FL
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2017
A reliable, professional repair shop that does quality work at a fair price.
The able mechanics (I'll call out Derrick Smith) worked to repair a difficult and intermittent problem with my Buick lacrosse.
It did take a few visits, but they (and I) were patient. and the issued was resolved at no additional cost to me. Good work.
Derek S. from Ortega Car Care responded on 05/30/2017

Thank you Richard, we are pleased that we have been able to resolve the issue, and thank you for your patients.


CK
Chris K.
Atlantic Beach, FL
GMC Sierra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2017 Category: Service
Chris said everything works out after having the service done at this business. There haven't been any problems.
This review was collected via phone interview by Customer Research Inc.
Derek S. from Ortega Car Care responded on 05/30/2017

Thank you Chris, we are happy that you are pleased with our services


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