Hyundai of Paramus

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201-845-0701
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Overview

Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5rating 4.34

2374 Reviews

5 star
68%
4 star
13%
3 star
6%
2 star
3%
1 star
7%

ReScore Reviews™ (82)

ReScore
Overall Rating 4.3292656/5Overall Rating 4.3292656/5Overall Rating 4.3292656/5Overall Rating 4.3292656/5rating 4.3292656
Original
Overall Rating 2.19512/5Overall Rating 2.19512/5rating 2.19512rating 2.19512rating 2.19512
82% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews

Verified Customer
Maywood, NJ
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Straight foward
I just wanted to thank James for being very helpful and on top of my service visit. My service visit was quick and painless.
Recommended
Manager from Hyundai of Paramus responded on 03/25/2019

Thank you for the 5 star rating.  We appreciate you choosing Hyundai of Paramus.


Best Regards,
Hyundai of Paramus Service Management Team

JF
James F.
Paterson, NJ
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Huyndai of Paramus Service is consistently excellent.
At Huyndai, service is always very professional, and Annie Ramigla is a joy to work with.
Recommended
Manager from Hyundai of Paramus responded on 03/25/2019

Hi James,
Thank you for the 5 star rating.  We appreciate you choosing Hyundai of Paramus.

Best Regards,
Hyundai of Paramus Service Management Team

LF
Luisa F.
Hackensack, NJ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Satisfied Customer
I am very happy with the service received at Hyundai of Paramus, especially the customer service representative James. He is courteous and understands the needs of his customers. I would highly recommend Hyundai of Paramus to my friends and colleagues .
Recommended
Vivian P. from Hyundai of Paramus responded on 03/21/2019

Hi Luisa,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.
 

Vivian Rappa
Service Manager
201 845-0701 ext 1030

Verified Customer
Hackensack, NJ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
convenience and customer service
Great Car, Quality Service, Good Location
Recommended
Vivian P. from Hyundai of Paramus responded on 03/18/2019

Hi Wayne,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.
 

Vivian Rappa
Service Manager
201 845-0701 ext 1030

SG
Serafima G.
Fair Lawn, NJ
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/16/2019
WORST experience EVER - NO Integrity!!!
Horrible customer treatment, and all they care about is to sell you the car... any promises or obligations they specify in your signed agreement is just an empty promise !!! Finance manager Akmal is irresponsible for his words and promises, Dealership Manager Reggie - not willing to take responsibility for all the emistakes dealership made, and general manager Rocco - were absolutely arrogant and not willing to address all the mistakes putting customers financial reputation on the line!!! Don’t waste your time and do yourself a favor - find a different dealeship with more savory practices!!!!

Update: it has been more than a month since vehicle purchase, 3 weeks since the issue first reported, 2 weeks since repeated in person visit to dealership, week since an attempt to report the issue to Management - NO adequate response from ANYBODY willing to take responsibility for the mistakes made and resolve the situation!!!
Vivian P. from Hyundai of Paramus responded on 03/16/2019

Hi Serafima,
  Customer service is very important to us. I will forward this to the Sales Mangaer. Our Mission is to provide our customers with excellent service.

Thank you,
Vivian Rappa

JP
John P.
Little Ferry, NJ
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Service Department
Always fast and professional
Recommended
Vivian P. from Hyundai of Paramus responded on 03/14/2019

Hi John,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030

PZ
Philalmen Z.
Paterson, NJ
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
5 Stars
Keep up the awesome work
Recommended
Vivian P. from Hyundai of Paramus responded on 03/14/2019

Hi Philalmen,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030

Verified Customer
Newark, NJ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
James and the team at Paramus Hyundai are the Best!!!
I wanted to thank my service Advisor James and my technician Andre for being courteous and expeditions with their service. My vehicle was in and out for my oil change and recall. Very fast! James and Andre definitely deserve an award for their customer service! Could not ask for more
Recommended
Vivian P. from Hyundai of Paramus responded on 03/14/2019

Hi Ronald,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030

AO
Alonzo O.
Teaneck, NJ
2005 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Sure critic
I enjoy Hyundai they did an excellent job on my car in a excellent people
Recommended
Vivian P. from Hyundai of Paramus responded on 03/07/2019

Hi Alonzo,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030

EE
Eva E.
Paterson, NJ
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2019
Great service
Initially I was expecting to be pressured into making a purchase. I was wrong, Brian was just great! I felt comfortable and at ease.
Recommended
Vivian P. from Hyundai of Paramus responded on 03/01/2019

Hi Eva,
Thanks for the 4 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030

EG
Erica G.
Fair Lawn, NJ
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Great place
Everyone is very friendly and helpful.
Recommended
Vivian P. from Hyundai of Paramus responded on 02/28/2019

Hi Erica,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030

ED
Emlio D.
Nutley, NJ
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Hyundai of Paramus
I always get execelent service from Kariana , she’s very clear with the explanations of the services that you’ll get.
Recommended
Vivian P. from Hyundai of Paramus responded on 02/28/2019

Hi Emlio,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030

CR
Celia R.
Fair Lawn, NJ
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Annie was a huge help!!
The experience was nice and friendly. All concerns and questions were answered.
Recommended
Vivian P. from Hyundai of Paramus responded on 02/27/2019

Hi Celia,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030

JV
Jorge V.
North Bergen, NJ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Great service
Service was excellent
Recommended
Vivian P. from Hyundai of Paramus responded on 02/23/2019

Hi Jorge,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030

SE
Stanley E.
Fair Lawn, NJ
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Top notch
In and out as promised. People friendly and very cooperative.
Five stars
Recommended
Vivian P. from Hyundai of Paramus responded on 02/21/2019

Hi Stanley,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030

AR
Ali R.
Fort Lee, NJ
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2019 Category: Service
This is my 3rd Hyndai Sonata, and I wish dealership will pay more attention on Service Dept.
In General, everthing is acceptable if they train staff to pay more attention on appointments and waiting time as well as if there is any report for noises in new cars. I am so far a loyal customer to Hyundai and I even Talked to PAUL the Sale Agent during my waiting time to Lease another Car for my daughter. Hopefully somebody will pay attention to my points. Thanks
Recommended
Vivian P. from Hyundai of Paramus responded on 02/21/2019

Hi Ali,
Thanks for the 4 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030

Verified Customer
Paterson, NJ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Good service
Good service
Recommended
Vivian P. from Hyundai of Paramus responded on 02/20/2019

Hi Syneita,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030

Verified Customer
Fort Lee, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Good people
Good job
Recommended
Vivian P. from Hyundai of Paramus responded on 02/13/2019

Hi Gerald,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030

DS
Doris S.
Clifton, NJ
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019
Purchase of New Vehicle
Brian was very helpful and took his time with us with the purchase of our new vehicle.
Recommended
Vivian P. from Hyundai of Paramus responded on 02/13/2019

Hi Doris,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030

Verified Customer
Westwood, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Service/Professional Staff
Gave 5 stars!
Recommended
Vivian P. from Hyundai of Paramus responded on 02/11/2019

Hi Connie,
Thanks for the 5 stars!  We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.



 

Vivian Rappa
Service Manager
201 845-0701 ext 1030