Overview

Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5rating 4.38
4.4

( 2601 Reviews )

ReScore Reviews™ (97)

ReScore
Overall Rating 4.3917498/5Overall Rating 4.3917498/5Overall Rating 4.3917498/5Overall Rating 4.3917498/5rating 4.3917498
Original
Overall Rating 2.21649/5Overall Rating 2.21649/5rating 2.21649rating 2.21649rating 2.21649
83% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


RM
Ronald M.
New Milford, NJ
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Great sevice experience !!!
The service experience was excellent. The service advisor Mike Carbone was very pleasant and kept me informed of the service progress. Tomas Pena who performed the service was very informative and answered any concerns that I had. I highly recommend them both.
Vivian P. from Hyundai of Paramus responded on 11/15/2019

Hi Ronald,

Thank you for the 5 star rating.  We are happy to hear you were completely satisfied with the service visit.  We appreciate you choosing Hyundai of Paramus.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


JN
Joseph N.
Totowa, NJ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
quality of service
Great Service
Vivian P. from Hyundai of Paramus responded on 11/14/2019

Hi Joseph,

Thank you for the 5 star rating.  We are happy to hear you were completely satisfied with the service visit.  We appreciate you choosing Hyundai of Paramus.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


SW
Sharon W.
Passaic, NJ
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Annie
Annis is always so personable she is a great access to the company.
Vivian P. from Hyundai of Paramus responded on 11/14/2019

Hi Sharon,

Thank you for the 5 star rating.  We are happy to hear you were completely satisfied with the service visit.  We appreciate you choosing Hyundai of Paramus.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030

Vivian Rappa
Service Manager
201 845-0701 ext 1030

ZL
Zhi L.
Hawthorne, NJ
2020 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Friendly front desk
Front desk employee is Very friendly and patient.
Vivian P. from Hyundai of Paramus responded on 11/14/2019

Hi Zhi,

Thank you for the 5 star rating.  We are happy to hear you were completely satisfied with the service visit.  We appreciate you choosing Hyundai of Paramus.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


Verified Customer
Dumont, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Outstanding servicr
Oil change completed within 60 minutes
Vivian P. from Hyundai of Paramus responded on 11/14/2019

Hi Ralph,

Thank you for the 5 star rating.  We are happy to hear you were completely satisfied with the service visit.  We appreciate you choosing Hyundai of Paramus.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


KT
Karina T.
Clifton, NJ
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Excellent customer service
Mike was really friendly. He explained everything in detail and the waiting time was just how long he said it was going to be.

I definitely would recommend this location
Vivian P. from Hyundai of Paramus responded on 11/11/2019

Hi Karina,

Thank you for the 5 star rating.  We are happy to hear you were completely satisfied with the service visit.  We appreciate you choosing Hyundai of Paramus.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


GP
Goran P.
Clifton, NJ
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
People who work there are so pleasant
They always do a great job
Vivian P. from Hyundai of Paramus responded on 11/09/2019

Hi Goran,

Thank you for the 5 star rating.  We are happy to hear you were completely satisfied with the service visit.  We appreciate you choosing Hyundai of Paramus.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


Verified Customer
Fair Lawn, NJ
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Good work
Did what I needed quickly and without fuss.
Vivian P. from Hyundai of Paramus responded on 11/08/2019

Hi Jon,

Thank you for the 5 star rating.  We are happy to hear you were completely satisfied with the service visit.  We appreciate you choosing Hyundai of Paramus.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


RB
Richard B.
Hackensack, NJ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Annie Hyundai
as always,
Annie is knowledgeable, supportive and professional
makes a stressful day quite pleasurable to deal with
Vivian P. from Hyundai of Paramus responded on 11/06/2019

Hi Richard,

Thank you for the 5 star rating.  We are happy to hear you were completely satisfied with the service visit.  We appreciate you choosing Hyundai of Paramus.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


Verified Customer
Leonia, NJ
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Top quality service
Went in for a maintenance and Mike at the service desk was extremely professional, knowledgeable, engaged, and honest. He throughly explained what each item on the repair schedule meant, and answered any question I had with attention and care. Excellent service. Promote this guy. I'll be coming back.
Vivian P. from Hyundai of Paramus responded on 11/06/2019

Hi Thea,

Thank you for the 5 star rating.  We are happy to hear you were completely satisfied with the service visit.  We appreciate you choosing Hyundai of Paramus.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


XM
Xavier M.
New Milford, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Bad sensor hiccup fixed
Technician found the cause and corrected the issue. Glad they took me in eight away to fix this.
Vivian P. from Hyundai of Paramus responded on 11/06/2019

Hi Xavier,

Thank you for the 5 star rating.  We are happy to hear you were completely satisfied with the service visit.  We appreciate you choosing Hyundai of Paramus.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


JR
Joe R.
Union City, NJ
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Annie
Annie is the best. Calm, friendly, and very patient. A strong 10 when it comes to customer satisfaction
Vivian P. from Hyundai of Paramus responded on 11/06/2019

Hi Joe,

Thank you for the 5 star rating.  We are happy to hear you were completely satisfied with the service visit.  We appreciate you choosing Hyundai of Paramus.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


JS
Julia S.
Fair Lawn, NJ
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Tire and brake awrvice
Mike helped me when I unexpectedly got a flat tire. He only recommended the service that I needed, and I ended up also getting my rear brakes replaced since they were also due. He was polite and honest.
Vivian P. from Hyundai of Paramus responded on 11/06/2019

Hi Julia,

Thank you for the 5 star rating.  We are happy to hear you were completely satisfied with the service visit.  We appreciate you choosing Hyundai of Paramus.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


Verified Customer
Fort Lee, NJ
2019 Hyundai Kona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/02/2019 Category: Service
Open your wallet
Costly service. You pay not only oil change but windshield wiper fluid and air in tire and things that normally are included in a service visit.
Vivian P. from Hyundai of Paramus responded on 11/02/2019

Thank you for choosing Hyundai of Paramus.  Please let us know how our service team can better assist you.  Customer service is our # 1 priority.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


Verified Customer
Hackensack, NJ
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Very satisfactory maintenance service
Customer representative who attended me was courteous and knowledgeable! Maintenance service was satisfactory!
Vivian P. from Hyundai of Paramus responded on 10/31/2019

Hi Cnythia,

Thank you for the 5 star rating.  We are happy to hear you were completely satisfied with the service visit.  We appreciate you choosing Hyundai of Paramus.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


JH
James H.
West New York, NJ
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019 Category: Service
Quick and easy
Great service from Annie.
Manager from Hyundai of Paramus responded on 10/31/2019

Hi James,

Thank you for the 5 star rating.  We are happy to hear you were completely satisfied with the service visit.  We appreciate you choosing Hyundai of Paramus.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


TM
Toni M.
Park Ridge, NJ
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Feel a tad better
Thank you.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2019 Category: Service
HORRIBLE
Horrible
Vivian P. from Hyundai of Paramus responded on 10/31/2019

Thank you for choosing Hyundai of Paramus.  Please let us know how our service team can better assist you.  Customer service is our # 1 priority.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


LE
Les E.
Fort Lee, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
From the time I entered to leaving good experience
Annie and Bill were excellent
Vivian P. from Hyundai of Paramus responded on 10/30/2019

Hi Les,

Thank you for the 5 star rating.  We are happy to hear you were completely satisfied with the service visit.  We appreciate you choosing Hyundai of Paramus.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


CM
Carmen M.
Passaic, NJ
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Customer service
Annie from the Service Department is awesome very helpful and professional.
Vivian P. from Hyundai of Paramus responded on 10/30/2019

Hi Carmen,

Thank you for the 5 star rating.  We are happy to hear you were completely satisfied with the service visit.  We appreciate you choosing Hyundai of Paramus.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030


AD
Audra D.
Hackensack, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Audra d
Knowledge friendly and playlist while waiting for my car.
Vivian P. from Hyundai of Paramus responded on 10/30/2019

Hi Audra,

Thank you for the 5 star rating.  We are happy to hear you were completely satisfied with the service visit.  We appreciate you choosing Hyundai of Paramus.

Best,
Hyundai of Paramus Service Management Team

 

Vivian Rappa
Service Manager
201 845-0701 ext 1030