Reviews
Verified Customer
my car is running like a new car. However, if Hyundai of Paramus could
lower the price on their package deals, that would be helpful. I think charging
$931 for a maintenance service is a rip off.
Hi Min,
Thanks for the 5 stars! We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.
Vivian Rappa
Service Manager
201 845-0701 ext 1030
Verified Customer
Hi John,
Thanks for the 5 stars! We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.
Vivian Rappa
Service Manager
201 845-0701 ext 1030
However, I now reside across the country, but Paramus Hyundai repeatedly robo calls me every morning between 6:30 and 8 AM to bring my car in for service. I have reached out to the dealership each time and advised I no longer live in the state, and that I will never bring my vehicle to them again or recommend their service, and to remove me from their system. The dealership has failed to remove me with easily 5 attempts to do so, including to talking to incompetent managers.
I would suggest that if you want quality service, friendly staff, and not be harassed by this poor dealership - go to DCN. It’s worth the drive every time!
Hi Matt,
Thank you for completing this survey for us. Customer service is very important to us. I will foward this to the marketing dept.so they can up date your records. Our Mission is to provide our customers with affordable service.
Thank you,
Vivian Rappa
Service Manager
When she went back to get some satisfaction she was treated down right nasty by the General Manager, Rocco Auriemma. She left the dealership in a discussed mood. We have been customers of yours for many years. We bought or leased 5 Sonatas since the year 2000.
So this is how were treated!
My wife is contemplating seeing an attorney and calling 7 on Your Side for help.
So thanks for nothing.
Goodby.
Hi Salvatore
Thank you for completing this survey for us. Customer service is very important to us. I will foward this to the sales manager. as you went into the service side to write this survey. Our Mission is to provide our customers with affordable service.
Thank you,
Vivian Rappa
Service Manager
Verified Customer
Hi Frances,
Thanks for the 5 stars! We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.
Vivian Rappa
Service Manager
201 845-0701 ext 1030
Hi Lina,
My apologies, I didn't get your message that you had called me. But i have been in contact with you about your vechicle, I still can not give you an update on your engine as when its coming in because they are in back order from Hyundai. So we do not have an eta ,That's why i immediately put you in a loaner. I will contact you every week with an update. Again my apologies for the miscommunication.
Thank You
Vivian Rappa
Service Manager
201 845-0701
Hi Annette,
Thanks for the 5 stars! We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.
Vivian Rappa
Service Manager
201 845-0701 ext 1030
Verified Customer
Hi Anna,
Thanks for the 5 stars! We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.
Vivian Rappa
Service Manager
201 845-0701 ext 1030
Verified Customer
Hi Giovanny,
Thanks for the 5 stars! We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.
Vivian Rappa
Service Manager
201 845-0701 ext 1030
Verified Customer
Hi Sammy,
Thanks for the 5 stars! We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.
Vivian Rappa
Service Manager
201 845-0701 ext 1030
Verified Customer
Hi Peggy,
Thanks for the 5 stars! We really appreciate your business! We are happy to hear we were able to provide you with exceptional customer service.
Vivian Rappa
Service Manager
201 845-0701 ext 1030
Verified Customer
Hi Marta,
Thank you for completing this survey for us. 5 stars means so much to us! Thanks again for choosing Hyundai of Paramus.
Vivian Rappa
Service Manager
201 845-0701 ext 1030
Verified Customer
Hi Petricia,
Thank you for completing this survey for us. 5 stars means so much to us! Thanks again for choosing Hyundai of Paramus.
Vivian Rappa
Service Manager
201 845-0701 ext 1030
I always leave the car clean and shiny and always get it back dirty. With oily handprints on the body, stains of liquids under the hood, footprints and handprints inside. But last time (January 6th) they also scratched the body during the service. I immediately reported it to service manager Vivian Rappa. She refused to take a look at the damage but promised to contact me and repair it. 11 months later she still did not contact me and damage is not repaired.
I posted first review at the end of March. Aafter that other manager, Heather, wrote to me and promised to repair the damage. Of course, it ended with a promise. I did not hear from her since June.
First anniversary of this unfortunate visit coming soon ...
I received an answer:
Hi Daniel,
I have contacted you several times. In fact the only day you said you would be able to come to my dealership would be on a Saturday , I also told you that we have an outside company that comes in on Wednesday and Friday ONLY. I made arrangement for him to come one Saturday just to address your car , And you never returned my call. or Heather's for that matter. So i'm not sure were the miscommunication is. I take pride in serving ALL my customers with exceptional customer service.
Vivian Rappa
THERE IS NO MISCOMMUNICATION. Vivian called me just once, on January 8th, to tell me that she could not find anything on the recordings. I contacted her many times but she never called me back. Heather also never called me. She wrote me in June that she wait for an answer from outside company.And that's it. No call, no message from her since June.
There is no miscommunication. Just nobody cares.
I always leave the car clean and shiny and always get it back dirty. With oily handprints on the body, stains of liquids under the hood, footprints and handprints inside. But last time (January 6th) they also scratched the body during the service. I immediately reported it to service manager Vivian Rappa. She refused to take a look at the damage but promised to contact me and repair it. 11 months later she still did not contact me and damage is not repaired.
I posted first review at the end of March. Aafter that other manager, Heather, wrote to me and promised to repair the damage. Of course, it ended with a promise. I did not hear from her since June.
I posted second review last month and received an answer:
Thank you for completing this survey for us. Customer service is very important to us. We will review your service invoice and get back to your regarding this. Our Mission is to provide our customers with affordable service.
Thank you,
Vivian Rappa
Of course nobody contacted me and damage is still not repaired.
First anniversary of this unfortunate visit coming soon ...
Hi Daniel,
I have contacted you several times. In fact the only day you said you would be able to come to my dealership would be on a Saturday , I also told you that we have an outside company that comes in on Wednesday and Friday ONLY. I made arrangement for him to come one Saturday just to address your car , And you never returned my call. or Heather's for that matter. So i'm not sure were the miscommunication is. I take pride in serving ALL my customers with exceptional customer service.
Service Manager
201 845-0701 ext 1030
Verified Customer
Hi Albino,
Thank you for completing this survey for us. 4 stars means so much to us! Thanks again for choosing Hyundai of Paramus.
Vivian Rappa
Service Manager
201 845-0701 ext 1030
Verified Customer
Hi Anthony,
Thank you for completing this survey for us. 5 stars means so much to us! Thanks again for choosing Hyundai of Paramus.
Vivian Rappa
Service Manager
201 845-0701 ext 1030
Verified Customer
Hi Ronald,
Thank you for completing this survey for us. 5 stars means so much to us! Thanks again for choosing Hyundai of Paramus.
Vivian Rappa
Service Manager
201 845-0701 ext 1030
Verified Customer
Hi Lilian,
Thank you for the 5 stars! We appreciate you choosing Hyundai of Paramus.
Best,
Heather C.
Verified Customer
Marjorie G
Hi Marjorie,
Thank you for completing this survey for us! We are happy to hear we provided you with 5 star service! We appreciate your business and look forward to seeing you in 3 months for your next visit.
Best,
Vivian Rappa