ReScore Reviews™ (9)
Again, we're sorry for the inconvenience on this and are glad we were able to take care of you and make you happy in the end. We look forward to working with you again in the future.
Zonghao, I trust we've addressed your concerns. If this isn't the case, please let me know. We thank you for your business.
I generally will ignore low ratings on an internet review site because they often represent isolated events, may not be representative or fair, or are the rants of a crank. That being said, I have been a loyal customer of Park Place since I bought my 2002 911 C4 in 2006. In the past,I felt the service was reasonable and I and my car were well cared for. My three recent service appointments have notable for poor quality control and even gross negligence. Incident number one: after repair in driver car door, the latch mechanism malfunctioned related to a misplaced pin in the latching mechanism– result 5 days waiting for a new part. Incident number two: clutch replaced and several days later car would not go into 2,4,6 gear related to a slipped hose clamp–result 4 days back in the shop. Final incident, needed a replacement motor due to a cracked cylinder head– result after almost 2 month delay car reported to be fixed, while driving home clamp falls off coolant hose and coolant spills from engine
and enging temp goes to 250+, car towed back to Park Place. Quality control appears to be a serious issue.
With all the construction going on in the area, Hunter made it easy to move from one facility to the other with my wife to be able to view the vehicle I was interested in purchasing.
Hunter was knowledgeable, agreeable, understanding of my goal to purchase the vehicle w/o any issues....Hunter bridged the gap between the owner & myself to bring us together to get the deal done. The experience was excellent and will be back with another purchase in the future, definitely. Well done, Hunter Ross!
Until then I had only used them for handwashes now and then, but they did a great job on this too!