ReScore Reviews™ (9)
From this point on I have signed all documents via FedEx and overnighted my paperwork back so we could close the deal. -after the deal went through-no follow up was performed after I continuously requested an update via text or phone call. I had to contact the dealership to request a manager- but who did I get transferred too? David Khazai. My only updates were “I’m still looking into it. I haven’t found the tires. We will contact the customer and see if anything else came with the vehicle.” -He did NOT contact me until the day my vehicle was suppose to deliver onto a transport truck. When he did finally text me, he said I wouldn’t be getting the tires and everything on the website is typed by a third party and everything that it states on the website doesn’t necessarily come with the vehicle unless it’s discussed first. Even though the ad says “INCLUDES 2 sets of A6’a and 1 set of R6’s tires” I paid extra money to overnight the paperwork so the dealership could close the deal by the end of the month.
Very disappointed in the whole buying process.
From start to finish the only people who pointed me in a positive direction was a different salesman who made ZERO commission. And Hannah (somebody else who works at the dealer) I personally work in the dealership industry. This is unacceptable, unprofessional & a real disappointment. Every time I see the vehicle and somebody asks where I bought it from, it will never be a positive response. Now I have to question the quality of my vehicle (that I haven’t even seen in person!) is the quality of my vehicle anything like the Service I got? If so I’d consider it worthless.
We sincerely apologize for this situation and the mistake on our part. I understand that you've spoken with our G.M. and the issue has been resolved to your satisfaction.
Park Place Ltd.
When I attempted to politely stop them from doing that, their employees shouted at me and then assaulted me just because I was taking pictures to document damages caused to my car. I found this behavior totally unacceptable and returned a couple days after the incident to discuss the situation with their manager. I came by in the morning, waited for the manager in the detailing shop, who didn't show up within a reasonable amount of time. I stepped outside to take a work-related phone call.
As I was coming back to the customer waiting area, I was approached by 2 men; one of them was holding some object in his pocket, what appears to have been a gun. They used offensive language right from the start. I ignored them and proceeded towards the building. After a short conversation with the manager, I went outside and was shocked to discover 3 police cars waiting near the Park Place Auto Salon's building.
One of the men who attempted to collide with me earlier on was found to have been talking to the police officers, pointing towards me and shouting slandering statements such as "This guy belongs to the mafia!". He then deceptively told the police officer that I came to this place to harm his son who happened to have been working at Park Place's car wash. This was a pure defamation as the purpose of my visit was to simply talk to the manager.
After a long conversation with the police officer, I realized that I'm dealing with a bunch of CRIMINALS and decided to leave and never come back to Park Place.
It took me several years to recover from all the stress and moral shock caused by the life-threatening abuse demonstrated by Park Place employees and their affiliated people with criminals-like behavior.
A full police report detailing the incident in question was shared with Ryan Vanderwel, the General Manager of Park Place, who blindly ignored to look at the facts and behaved like nothing really happened.
I also provided a proof of utilizing car detailing services at Park Place LTD, which their management unfairly rejected and claimed that they have no ability to validate my claim and no record of my utilizing their services. This is just one more evidence of how Park Place LTD treats their loyal customers like me.
Please rest assured that I have many better things to do with my life and time than to sit around and make accusations about Park Place. Everything that I stated that happened there is 100% true, believe it or not. It was astonishing to me, and therefore it justified being shared to warn off others from doing business with Park Place.
Thank you for your input, Mr. Weaver, it is appreciated-
In regards to your particular Honda Ridgeline that was brought in for detail. Our detailer reports that one seat was folded up upon arrival and the support was in the "broken" position.
Upon inspection by our ASE-Certified technician, it was discovered that the cable that is integral to the proper operation has worn out on both seats, creating a situation in which the supports no longer fold up automatically.
Your seat malfunction is directly attributable to this a 'wear-related' component failure from repetitive use in a 10+ year-old vehicle, and in no way is related to our detailers vacuuming your carpets.
Contact our Service Department directly at 425-746-5447, as we are able to order the correct parts the replace those worn components that lead to your seat mechanism's failure, and we can repair your seat to function as it should.
Thank you, and best regards.