ReScore Reviews™ (9)
We appreciate your understanding of the inconveniences encountered on your end due to the epic winter snowstorms in the northwest this past month. Enjoy that new car. Thank You!
"May the traffic signals, road camber, and g-forces always be in your favor!"
From this point on I have signed all documents via FedEx and overnighted my paperwork back so we could close the deal. -after the deal went through-no follow up was performed after I continuously requested an update via text or phone call. I had to contact the dealership to request a manager- but who did I get transferred too? David Khazai. My only updates were “I’m still looking into it. I haven’t found the tires. We will contact the customer and see if anything else came with the vehicle.” -He did NOT contact me until the day my vehicle was suppose to deliver onto a transport truck. When he did finally text me, he said I wouldn’t be getting the tires and everything on the website is typed by a third party and everything that it states on the website doesn’t necessarily come with the vehicle unless it’s discussed first. Even though the ad says “INCLUDES 2 sets of A6’a and 1 set of R6’s tires” I paid extra money to overnight the paperwork so the dealership could close the deal by the end of the month.
Very disappointed in the whole buying process.
From start to finish the only people who pointed me in a positive direction was a different salesman who made ZERO commission. And Hannah (somebody else who works at the dealer) I personally work in the dealership industry. This is unacceptable, unprofessional & a real disappointment. Every time I see the vehicle and somebody asks where I bought it from, it will never be a positive response. Now I have to question the quality of my vehicle (that I haven’t even seen in person!) is the quality of my vehicle anything like the Service I got? If so I’d consider it worthless.
We sincerely apologize for this situation and the mistake on our part. I understand that you've spoken with our G.M. and the issue has been resolved to your satisfaction.
Park Place Ltd.
I am disappointed in the lack of response from Park Place staff. The sales process was truly enjoyable, but I have received no reply to numerous emails in regards to post-sale car inquiries; most notably tracking down a maintenance history (custom suspension from previous owner) and asking whether or not the car had a recent oil change or not (alert came on 10 days after purchase).
I have already taken the car elsewhere for minor adjustment work that I would have expected to be handled by Park Place (steering alignment, oil change, etc) and their service department not 2 weeks after the sale, but my attempts at reaching anyone via email have gone unanswered. Unfortunate, but not of any real concern as the car is still covered under the factory warranty for everything other than the custom suspension.
Great to work with when closing deals, but non-engaged with customer service after the sale. It has been 2 months since my purchase date, and I have gone 0/5 with direct emails to the Park Place team. Clearly tells me where their focus is when interacting with customers.
The front windows on both side have some residue from the tint installation. They didn't even touch it (I have a picture as proof, even left it on the car in case you wanna see it). On closer inspection, there are white lint everywhere (assuming you used a white microfiber). I don't know how you missed it on a black car. If this was the standard interior/exterior clean under $100, I would not be writing this review. I expect NOT to see this kind of result when I paid $370 for a detail.
I had just had the car detailed before I took it to you, I didn't realize that your yard was outside under a bunch of cotton-wood trees. John told me the car would be washed before I came to pick it up. I even gave an extra couple hours on Tuesday to make sure this happened. The car was not washed and was filthy. Also, there is a small dent in the driver-rear quarter panel - can't prove it was Park Place, but it wasn't there before.
I know that you work on much more expensive cars than mine (2008 Mustang Saleen), but I was willing to pay top dollar for top service. That's not what I got.
When I attempted to politely stop them from doing that, their employees shouted at me and then assaulted me just because I was taking pictures to document damages caused to my car. I found this behavior totally unacceptable and returned a couple days after the incident to discuss the situation with their manager. I came by in the morning, waited for the manager in the detailing shop, who didn't show up within a reasonable amount of time. I stepped outside to take a work-related phone call.
As I was coming back to the customer waiting area, I was approached by 2 men; one of them was holding some object in his pocket, what appears to have been a gun. They used offensive language right from the start. I ignored them and proceeded towards the building. After a short conversation with the manager, I went outside and was shocked to discover 3 police cars waiting near the Park Place Auto Salon's building.
One of the men who attempted to collide with me earlier on was found to have been talking to the police officers, pointing towards me and shouting slandering statements such as "This guy belongs to the mafia!". He then deceptively told the police officer that I came to this place to harm his son who happened to have been working at Park Place's car wash. This was a pure defamation as the purpose of my visit was to simply talk to the manager.
After a long conversation with the police officer, I realized that I'm dealing with a bunch of CRIMINALS and decided to leave and never come back to Park Place.
It took me several years to recover from all the stress and moral shock caused by the life-threatening abuse demonstrated by Park Place employees and their affiliated people with criminals-like behavior.
A full police report detailing the incident in question was shared with Ryan Vanderwel, the General Manager of Park Place, who blindly ignored to look at the facts and behaved like nothing really happened.
I also provided a proof of utilizing car detailing services at Park Place LTD, which their management unfairly rejected and claimed that they have no ability to validate my claim and no record of my utilizing their services. This is just one more evidence of how Park Place LTD treats their loyal customers like me.
Please rest assured that I have many better things to do with my life and time than to sit around and make accusations about Park Place. Everything that I stated that happened there is 100% true, believe it or not. It was astonishing to me, and therefore it justified being shared to warn off others from doing business with Park Place.