ReScore Reviews™ (9)
We appreciate your understanding of the inconveniences encountered on your end due to the epic winter snowstorms in the northwest this past month. Enjoy that new car. Thank You!
"May the traffic signals, road camber, and g-forces always be in your favor!"
I am disappointed in the lack of response from Park Place staff. The sales process was truly enjoyable, but I have received no reply to numerous emails in regards to post-sale car inquiries; most notably tracking down a maintenance history (custom suspension from previous owner) and asking whether or not the car had a recent oil change or not (alert came on 10 days after purchase).
I have already taken the car elsewhere for minor adjustment work that I would have expected to be handled by Park Place (steering alignment, oil change, etc) and their service department not 2 weeks after the sale, but my attempts at reaching anyone via email have gone unanswered. Unfortunate, but not of any real concern as the car is still covered under the factory warranty for everything other than the custom suspension.
Great to work with when closing deals, but non-engaged with customer service after the sale. It has been 2 months since my purchase date, and I have gone 0/5 with direct emails to the Park Place team. Clearly tells me where their focus is when interacting with customers.
The front windows on both side have some residue from the tint installation. They didn't even touch it (I have a picture as proof, even left it on the car in case you wanna see it). On closer inspection, there are white lint everywhere (assuming you used a white microfiber). I don't know how you missed it on a black car. If this was the standard interior/exterior clean under $100, I would not be writing this review. I expect NOT to see this kind of result when I paid $370 for a detail.
I had just had the car detailed before I took it to you, I didn't realize that your yard was outside under a bunch of cotton-wood trees. John told me the car would be washed before I came to pick it up. I even gave an extra couple hours on Tuesday to make sure this happened. The car was not washed and was filthy. Also, there is a small dent in the driver-rear quarter panel - can't prove it was Park Place, but it wasn't there before.
I know that you work on much more expensive cars than mine (2008 Mustang Saleen), but I was willing to pay top dollar for top service. That's not what I got.
Deeper problem is that the engine, or something, is much louder now, when I accelerate or have to up-shift. Engine used to be whispeer quiet. Now there is frequently a soft roar. My mechanic neighbor listened for me, and he thinks the engine mounts, or the tranmission mounts, have come loose. He feels that there is a vibration somewhere.
A secondary issus was I requested a ride to the office and it took 45 minutes before I was able to get a ride. This is not the type service I get from Bellevue Lexus and I would expect the same level of service and honesty) from you. I offer these comment so you can improve your service, not discipline anyone. Everyone was very nice and courteous . I just think you need to raise the standard of keeping the customer informed
Sales on the floor: very slow, forgot to return my credit card. Failed to inform me that the VIN number was wrong and the requirements for correction.