ReScore Reviews™ (9)
Thank you for your input, Mr. Weaver, it is appreciated-
In regards to your particular Honda Ridgeline that was brought in for detail. Our detailer reports that one seat was folded up upon arrival and the support was in the "broken" position.
Upon inspection by our ASE-Certified technician, it was discovered that the cable that is integral to the proper operation has worn out on both seats, creating a situation in which the supports no longer fold up automatically.
Your seat malfunction is directly attributable to this a 'wear-related' component failure from repetitive use in a 10+ year-old vehicle, and in no way is related to our detailers vacuuming your carpets.
Contact our Service Department directly at 425-746-5447, as we are able to order the correct parts the replace those worn components that lead to your seat mechanism's failure, and we can repair your seat to function as it should.
Thank you, and best regards.
Please contact our service manager, Brian Groudle, directly with any concerns at 425-746-5447.
We're sorry that this is the first place we've heard of this issue and will strive to earn your complete satisfaction.
There has to have been a complete & total miscommunication and/or misunderstanding involved with your Saab repair. We say this for two main reasons... first, we always have had and will continue to have several of that antenna in stock. Secondly, we are a former Saab dealer & service center, as well as several of us being Saab owners and lovers like yourself -- we've performed this service often enough to confidently replace it quickly and reasonably. Please, contact our service manager, Brian Groudle, directly at 425.746.5447 to personally discuss your car going forward.
We welcome the opportunity to repair your Saab, or any car for that matter, as we service and repair all makes, models and all years of cars, trucks, and SUVs. Yes, we are an Authorized Aston Martin Service Center along with being a Lotus Cars Authorized Service Center, but Park Place Service Center is also a state-of-the-art, 15-bay facility that is dedicated to the repair, service, and maintenance of the types of specialty vehicles we have sold for the last 30 years. No matter what you drive, we have the expertise and the experience to keep it in top condition.
As to another customer's repair that you immersed yourself in, often times once a service or repair is initiated further failed components or contributing factors and issues are discovered. I cannot speak to the particular situation to which you are referring, but you may not be privy to all of the details of that particular repair.
Thank you, and best regards.
We look forward to the opportunity for correcting any misunderstanding on our part.
Park Place Ltd.
Park Place Service Center
Thank you, Mr. Gain-
We appreciate your sentiments.
Many people do not understand that, even though an Aston Martin is a car, an Aston Martin is wholly different from a Toyota, Ford or BMW. The systems are far more complex and interdependent and may require more intensive and complex services and repairs.
I cannot speak to your car specifically, but rest assured that our Aston Martin technician is among the most highly trained and well-respected in the world. That being said, adding an Aston Martin technician is not nearly as simple as you may think -- being among the oldest and most revered brands in the automotive industry, as well as one of the most technologically advanced current car manufacturers, an Aston Martin technician is faced with intensive and rigorous training that differs immensely from that of the mainstream car makers.
It is a small pool of candidates these days that have the drive and wherewithal to dedicate themselves to a career in Automotive Services. Auto mechanics are a dying breed and the industry is not attracting the next generation of technicians. Some say the removal of trade courses in public education is to blame, some say it's technology, and some say it's the sense of entitlement or maybe the general malaise among America's youth as a whole. What are your thoughts, William?
We have been actively looking to add not only an Aston Martin technician, but two other service technicians to our team also -- please have any qualified candidates that you know contact us directly.
Thanks, and best regards-
Park Place Aston Martin
Park Place Ltd.
Larry, we thank you for your feedback; we are very sorry to hear that you're disappointed with your servicing experience. I'd like to hear more of your story and see if there is a way to turn you one star review into a five star experience that you can tell you friends about. Please don't hesitate to contact me at your convenience. Again, thank you for your time, your business, and your candor.
(425) 562-1000 ext. 1028
You've left a positive review but just 1 star? Is this an oversight, or is there some other way we can be of assistance?
Thank you for your time and for your business.