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Parkway Volkswagen

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(13 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
5.0
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Since March 2009, Parkway has providing Volkswagen vehicles to our neighbors in Valencia and dozens of nearby communities. "Volkswagen" means "the people's car" for a reason, and already I've seen the difference that VW quality, safety, and performance can make in a customer's life. Just in the last couple years, several of the vehicles Since March 2009, Parkway has providing Volkswagen vehicles to our neighbors in Valencia and dozens of nearby communities. "Volkswagen" means "the people's car" for a reason, and already I've seen the difference that VW quality, safety, and performance can make in a customer's life. Just in the last couple years, several of the vehicles in our Valencia Volkswagen lineup have garnered national awards from drivers and analysts alike. Awards for Vehicle Satisfaction (the '09 Tiguan), Top Safety (the '09 CC) and even World Car of the Year (the 2010 Golf), are just a few. Those awards look great on paper, but even more, they echo what we're experiencing every day when we help a driver find exactly the vehicle they're looking for. The VW lineup is a strong one, and it really does have something for everybody: professional sedans, compacts, and modern wagons; reliable family vehicles; and a couple of convertibles and special edition vehicles, too. Like the awards show, Volkswagen never fails to deliver where it matters most of all- on the road. Pairing world-renowned German engineering with a strong forward view of design and fuel efficiency, plus a commitment to excellent safety standards, Volkswagens are cars we feel very good about selling our customers. Plus, with benefits like the Volkswagen Carefree Maintenance Program, they're cars our customers feel good about buying. We could go on about the great things Volkswagen brings to the drivers and customers we serve every day. But at a certain point, you just have to let the vehicles speak for themselves. Whether you're a life-long Volkswagen enthusiast, or new to the brand, please stop by our Valencia Volkswagen dealership and say hi. We'd love to help you out with service or parts, set you up to test drive a new VW, answer any questions you have, or just get to know you and introduce ourselves. ...more

Categories
VW Dealer, New Car Dealer, Auto Repair
Contact
(661) 877-9047
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
24075 Magic Mountain Pkwy Valencia, CA 91355
Parkway Volkswagen's Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(13 Reviews)

JG
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J G.
Valencia, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2018
Worst Oil Change Ever
I normally go to Glendale VW for my oil changes but have since moved out to Valencia so decided to try this dealership, such a bad move on my part.

First of all, my check engine light was on, I was told it would be $135 to figure out what was wrong. I asked if they could just get the codes at no cost, in which they did so that was the only plus side.

I picked up my car, two hours later, and as soon as I drove away from the dealership my airbag light was on, so turned right around and pulled back in. The guy told me that they had to jump my car twice and my battery was low, so that's why the airbag light was on. WHY is my battery low, I've never had an issue. And then he told me that the guy who washed my car, left the keys in the ignition. He asked me to leave the car with him so they could check the battery and charge it up. Super annoyed at this point...

They then called me an hour later to tell me that the connector was loose and thats why it wasn't starting. I felt slightly better but now my car barely starts and when I pulled out of the dealership, they never re-set my oil change counter (so it still says to change oil in 200 miles). I did not have any energy to turn back around, yet again. This is by far, the worst experience I've ever had. Who knows if they actually even changed my oil.
Not Recommended
CAROL M., Service from Parkway Volkswagen responded on 03/22/2018 09:46 AM

We will be contacting you as soon as possible. We are sorry for the inconvenience you have experienced with our service staff. 
We will take care of all the issues you are having. We are here for you when you need us. We will be calling you soon. 
Thank you!

Carol Miller
Customer Relations Manager
661-288-7628
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