Since March 2009, Parkway has providing Volkswagen vehicles to our neighbors in Valencia and dozens of nearby communities. "Volkswagen" means "the people's car" for a reason, and already I've seen the difference that VW quality, safety, and performance can make in a customer's life. Just in the last couple years, several of the vehicles Since March 2009, Parkway has providing Volkswagen vehicles to our neighbors in Valencia and dozens of nearby communities. "Volkswagen" means "the people's car" for a reason, and already I've seen the difference that VW quality, safety, and performance can make in a customer's life. Just in the last couple years, several of the vehicles in our Valencia Volkswagen lineup have garnered national awards from drivers and analysts alike. Awards for Vehicle Satisfaction (the '09 Tiguan), Top Safety (the '09 CC) and even World Car of the Year (the 2010 Golf), are just a few. Those awards look great on paper, but even more, they echo what we're experiencing every day when we help a driver find exactly the vehicle they're looking for. The VW lineup is a strong one, and it really does have something for everybody: professional sedans, compacts, and modern wagons; reliable family vehicles; and a couple of convertibles and special edition vehicles, too. Like the awards show, Volkswagen never fails to deliver where it matters most of all- on the road. Pairing world-renowned German engineering with a strong forward view of design and fuel efficiency, plus a commitment to excellent safety standards, Volkswagens are cars we feel very good about selling our customers. Plus, with benefits like the Volkswagen Carefree Maintenance Program, they're cars our customers feel good about buying. We could go on about the great things Volkswagen brings to the drivers and customers we serve every day. But at a certain point, you just have to let the vehicles speak for themselves. Whether you're a life-long Volkswagen enthusiast, or new to the brand, please stop by our Valencia Volkswagen dealership and say hi. We'd love to help you out with service or parts, set you up to test drive a new VW, answer any questions you have, or just get to know you and introduce ourselves. ...more
Once they have your money, the customer service is beyond appalling. I purchased a Caddy van from the van centre in Leicester eight months ago. The sales process was fantastic. The van was only two years old but has had ongoing issues as the starter motor is faulty. I have had to call VW breakdown Assist six times within the last two months and last week, VW refused to look at it after it was booked in months in advance purely because I asked to escalate a complaint after having days of my time wasted due booking errors by the incompetent staff in aftersales.
In response to my request to make a formal complaint, I was told to leave and take my van elsewhere if I had a problem. I have had days of my time wasted by this dealership with MOT errors, service mistakes and incorrect information logged during calls. I have now had to instruct a solicitor to commence legal proceedings due to all my losses incurred.
Having read some of the other reviews, it's very apparent that I'm not the only customer to have been subjected to this conduct. The two women who work in aftersales named Celine (front desk) and Charlotte Cane have the most unbelievable attitudes...the latter being a manager apparently. She told me to leave the dealership after I asked to speak to her to escalate my complaint. Her way of dealing with a unhappy customer is to raise her voice and state it's tough luck if you're not happy with the service. Those females are happy to sit there and giggle away while customers have their entire day wasted waiting for them to rectify their continuous errors...I've never experienced disrespect or arrogance like it. I would strongly advise anyone to avoid using any Parkway VW dealership following this experience. I have ample evidence to present in court and I am actually looking forward to publicising my case in order to warn others who could potentially fall into the same trap. They have got away with robbing customers for long enough.
I also escalated my complaint to the Regional Sales Manager Wayne Michael and requested he listen to the threatening calls made by the staff from this branch and to view the footage from my visit where they refused to work on my vehichle after I asked to escalate my complaint, a van which I purchased from them and is still covered under warranty. He failed to investigate the matter but fortunately I have all the conversations recorded which highlight all the lies and shocking staff conduct. Making a complaint is clearly a sore subject at this dealership and they will have you out of the door to ensure it doesn't happen.
It's absolutely unbelievable that this branch remains operational and its clear that it's soley down to the fact that they are prepared to cover up for each other from the top down. I've never experienced blatant lies and corruption like it. Avoid VW Parkway at all costs or be prepared to lose some serious money on your purchase, along with having abuse hurled at you from the riff raff that you have to deal with in aftersales.