I am sorry for the frustration at your last service visit. The fact that your vehicle was not completed was 100% our fault. I'm not sure what time we were expecting you to pick up, but obviously there was a communication breakdown on our end and for that we are truly sorry. As far as contacting Subaru there were two separate issues. The first was a mistake on our service advisors part. We are required to seek authorization before performing for any oil consumption issues under warranty on any vehicles over 100,000 miles. She was under the impression it was 90,000 miles. Again, a mistake on our part that we are truly sorry for. When we call for authorization from our representative, it is Subaru of New England that we work with. They are located in Norwood Massachusetts and they were closed due to the storm. All warranty claims for all stores in New England are processed and approved by Subaru of New England, not the main office in Cherry Hill. Again, we apologize for the miscommunication regarding your pick-up time at your last service. We look forward to the opportunity to make things right at your next service visit.
1. When attempting to get a co-sign for financing I was asked why I would I would want to lower my interest rate.
2. Sales and financing where not aligned in terms of paperwork, which caused me to come in prematurely for my inspection
3. When coming in to pay for my vehicle there unnecessarily long wait for the signing. It seemed that there was a crisis occurring and my financing manager was tied up. My point of concern was that there was a 2nd financing manager available who could have helped me sooner. After 30 minutes this action finally occurred after I asked a few times.