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Patriot Subaru of Saco, Maine

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(40 Reviews)
-50
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-50
Net Promoter Score ®

Business Details

About

Patriot Subaru is the largest Subaru dealer in the state of Maine, 100% locally owned and operated. Home of the Exclusive Lifetime Warranty - Unlimited Time, Unlimited Miles, for as long as you own the vehicle, service throughout U.S. and Canada. Award-winning service department, and one of New England's best for wholesale parts and Patriot Subaru is the largest Subaru dealer in the state of Maine, 100% locally owned and operated. Home of the Exclusive Lifetime Warranty - Unlimited Time, Unlimited Miles, for as long as you own the vehicle, service throughout U.S. and Canada. Award-winning service department, and one of New England's best for wholesale parts and accessories. ...more

Categories
New Car Dealer, Auto Maintenance, Car Maintenance
Contact
(207) 284-7900

Business Hours

Mon
8:00 AM - 8:00 PM
Tue
8:00 AM - 8:00 PM
Wed
8:00 AM - 8:00 PM
Thu
8:00 AM - 8:00 PM
Fri
8:00 AM - 8:00 PM
Sat
8:00 AM - 6:00 PM
Sun
closed
* Eastern Time (US & Canada)
769 Portland Road Saco, ME 04072

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-50
Net Promoter Score ®

Business Details

About

Patriot Subaru is the largest Subaru dealer in the state of Maine, 100% locally owned and operated. Home of the Exclusive Lifetime Warranty - Unlimited Time, Unlimited Miles, for as long as you own the vehicle, service throughout U.S. and Canada. Award-winning service department, and one of New England's best for wholesale parts and Patriot Subaru is the largest Subaru dealer in the state of Maine, 100% locally owned and operated. Home of the Exclusive Lifetime Warranty - Unlimited Time, Unlimited Miles, for as long as you own the vehicle, service throughout U.S. and Canada. Award-winning service department, and one of New England's best for wholesale parts and accessories. ...more

Categories
New Car Dealer, Auto Maintenance, Car Maintenance
Contact
(207) 284-7900

Business Hours

Mon
8:00 AM - 8:00 PM
Tue
8:00 AM - 8:00 PM
Wed
8:00 AM - 8:00 PM
Thu
8:00 AM - 8:00 PM
Fri
8:00 AM - 8:00 PM
Sat
8:00 AM - 6:00 PM
Sun
closed
* Eastern Time (US & Canada)
769 Portland Road Saco, ME 04072

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-50
Net Promoter Score ®

Business Details

About

Patriot Subaru is the largest Subaru dealer in the state of Maine, 100% locally owned and operated. Home of the Exclusive Lifetime Warranty - Unlimited Time, Unlimited Miles, for as long as you own the vehicle, service throughout U.S. and Canada. Award-winning service department, and one of New England's best for wholesale parts and Patriot Subaru is the largest Subaru dealer in the state of Maine, 100% locally owned and operated. Home of the Exclusive Lifetime Warranty - Unlimited Time, Unlimited Miles, for as long as you own the vehicle, service throughout U.S. and Canada. Award-winning service department, and one of New England's best for wholesale parts and accessories. ...more

Categories
New Car Dealer, Auto Maintenance, Car Maintenance
Contact
(207) 284-7900

Business Hours

Mon
8:00 AM - 8:00 PM
Tue
8:00 AM - 8:00 PM
Wed
8:00 AM - 8:00 PM
Thu
8:00 AM - 8:00 PM
Fri
8:00 AM - 8:00 PM
Sat
8:00 AM - 6:00 PM
Sun
closed
* Eastern Time (US & Canada)
769 Portland Road Saco, ME 04072
All Departments' Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(40 Reviews)

WC
gravatar
William C.
Damariscotta, ME
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/28/2022
0
Category: Sales
Incompetent and dishonest
Patriot was completely unprepared when I came in to pick up my new car. We were just adding a car-- no trade, just buying a car. The first thing they asked me was "where is your trade?" I ordered the car with a 2" hitch. Subaru does not sell a 2" OEM hitch for the Forester. David Shoemaker, the Sales Manager, did not know this. So, he ordered the car with the wrong hitch. When the car came in and I discovered the hitch did not fit, his service guys said to hit the hitch with a hammer until the 1.25" receiver popped out. The only problem with that? It was welded to the outer housing. No way was it coming off. Ultimately, they took the hitch off and put the right one one. 6 hours of my time (round trip) and they want accolades for "fixing the problem."

Now for the funniest part-- The day before we were supposed to pick up our car, Shoemaker emails me and says he "forgot he was on vacation" and that he would not be there when I picked up my car. Then, later on, he tells me he was NOT on vacation-- that he just didn't come in that day. One of those statements has to be a lie. Do I know which one is? Nope. Doesn't matter. The problem is a lack of honesty, though.

The deal was so screwed up, I asked to be taken off of their email distribution list shortly after we took delivery of he car. Next problem? Shoemaker e-mails me personally... again. And when I review some of my concerns about what happened a year ago, he responds by saying "I should have let you buy your car from a local dealer." Seriously? This guy is so arrogant that he thinks he directs what people buy and when they buy it? The funniest part, though, is that he was stupid enough to put this IN WRITING, to me.

Keep in mind, this is the behavior of the SALES MANAGER of Patriot Subaru. If he acts like this, how do you expect his sales reps are going to act?

Don't say I didn't warn you about these guys. Don't buy a car from Patriot Subaru.
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