Pat's Radiator & Automotive

Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

366 Reviews

99% Would Recommend
Latest Review over 2 years ago

Reviews


MG
Marc G.
Pittsford, NY
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05/13/2016
Awesome Business
My husband and I can't say enough about how wonderful the service and people are at Pat's Automotive. I use Scott for both of our Mercedes and he maintains our ride on lawn mower. He has always been so professional yet friendly and we wouldn't consider using any other mechanic.

MM
Maxine M.
Fairport, NY
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2016 Category: Service
Maxine said she has been visiting them since the grandfather owned this business and then the father and now the son. She believes it was in 1964 when she met Pat. She then owned a Buick Skylark with an aluminum engine. When the firings from the experimental engine fell in to the radiator they fixed it for her. Now, she not only visits them for radiator work but for everything else as well. They are wonderful people to do business with and are just great.
This review was collected via phone interview by Customer Research Inc.

LH
Larry H.
Farmington, NY
Dodge Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2016 Category: Service
Larry said the business provided good service on his vehicle.
This review was collected via phone interview by Customer Research Inc.

DP
Dolly P.
Fairport, NY
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2016 Category: Service
Dolly said the business was effective, friendly and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

GY
Grace Y.
Rochester, NY
Mitsubishi Lancer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2015 Category: Service
Grace said they did not put in a part on her vehicle correctly. It is making a noise. She will be going back to check the issue.
This review was collected via phone interview by Customer Research Inc.

JR
Josh R.
Fairport, NY
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2015 Category: Service
Josh said the business been good to him and he has no problems whatsoever.
This review was collected via phone interview by Customer Research Inc.

CG
Corrado G.
Ontario, NY
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2015 Category: Service
Corrado said the facility was quick, easy, and very friendly. He hopes they keep up the good work.
This review was collected via phone interview by Customer Research Inc.

PT
Pat and Joann T.
Rochester, NY
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2015
The service provided was great
Even when a emplacement part was defective, it was handed prompt

RS
Rod S.
Penfield, NY
Ford Econoline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2015
Oil Change
I brought my vehicle in that badly needed an oil change and it was the end of the day and Scott was more than willing to fit me in to service my vehicle for me and I appreciated he squeezed me in at the last moment and in between other appointments.

RS
Ray S.
Fairport, NY
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2015
Best service in town
Repairs always done right the first time!

PT
Pat and Joann T.
Rochester, NY
Suzuki Grand Vitara
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2015
JoAnns SUV
JoAnn is happy, Then you know that I am happy! :)

LL
Lawrence L.
East Rochester, NY
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2015 Category: Service
Spoke with Larry. He said the business did a remarkable job on the vehicle.
This review was collected via phone interview by Customer Research Inc.

DD
Dan D.
Pittsford, NY
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2015
2006 Ford Ranger
Good service and the work was done in a timely manner.

FP
Frank P.
East Rochester, NY
Mitsubishi Galant
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2015
personal friendly attention to their customers. Honest Service!!
My battery died and I called to see if I could have it towed there and have a new one put in. Scott told me he would be right over to jump start it and I could drive it over to the shop and he would take care of it. He brought me home and called 2 hours later. That was so fast, as I know they are very busy, and they made me feel like I was the only one. Great Excellent Personal Service!!!!!! THANK YOU SCOTT & YOUR FAMILY.

LD
LISA D.
Webster, NY
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2015
Response to request for review
My appointment time was honored, the service was done promptly and efficiently, and the best part of all was the customer service. I plan to return!

ST
Sam T.
Rochester, NY
GMC Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2015 Category: Service
Sam said this business has good customer service and great mechanics.
This review was collected via phone interview by Customer Research Inc.

ML
Martin L.
Victor, NY
Lexus RX 450h
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2015 Category: Service
Martin said he looked up the business on the internet and he saw positive reviews. He was not disappointed with his experience with them. He was greeted kindly and received speedy and efficient service. He was very pleased and satisfied.
This review was collected via phone interview by Customer Research Inc.

KR
Kevin R.
Penfield, NY
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2015
Great auto service
Always get the vehicle in when i need it, explain problem and fix before doing the work
Done on time, very good to deal with the guy's

DP
David P.
Fairport, NY
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2015
Prosser's Buick LaCrosse Inspection Review
I was extremely impressed with the completeness of the inspection. It went beyond the actual inspection, checking all the safety aspects of the car. They looked for leaks in fluids, reported on the time to the next oil change (200 miles for this car), and I was very impressed with the service. I have recommended them to others I know.

EH
Ennent H.
New York
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2015 Category: Service
Ennent said this business did everything good with the servicing of her vehicle.
This review was collected via phone interview by Customer Research Inc.

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