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Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

753 Reviews

99% Would Recommend
Latest Review 13 days ago

Reviews


PK
Peter K.
Minnesota
Buick Park Avenue
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/25/2014 Category: Service
Peter said this business charged him around $38 to jiggle the steering wheel signal light multi-switch in order to get it to operate. They told him that if they needed to order a new switch it would cost $600, but he went online and found a new switch for $170. He will not recommend them based on this experience.
This review was collected via phone interview by Customer Research Inc.
Dale F. from Pebble Lake Auto Repair - Inc responded on 02/28/2014

Peter requested that we diagnose a problem with his turn signals not working on the right, (passenger) side. Technician drove vehicle into shop, verified complaint. Technician could move the switch around and get the turn signals to work and not work. This is an indication of a faulty switch. New O.E. switch from Buick costs $658.58, aftermarket switch from one of our local vendors costs $524.54. Aftermarket switch from different local vendor costs $323.90, but we have had some problems with this brand of switch and did not recommend. Labor cost to replace switch is $62.37. We do not order parts "online" unless there are no other options. We try to use original equipment parts if possible or aftermarket parts from reputable local vendors. These parts are guaranteed. We are a professional automotive repair facility and cannot provide our services at no charge.


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