Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

251 Reviews

99% Would Recommend
80% Business Response
Latest Review 2 days ago

Reviews


BD
Bruce D.
Pompano Beach, FL
Chrysler Town & Country
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/02/2018 Category: Service
Bruce said his overall experience with the business was not good. He said they did not diagnose his vehicle correctly. He did not need a battery, he needed an alternator which was almost $500 to install. He said he will not be back to the business again.
This review was collected via phone interview by Customer Research Inc.
Hector R., President from Performance Plus Motor Sports responded on 02/08/2018

I DON'T UNDERSTAND WHAT WENT WRONG HERE, BRUCE ALREADY HAD A QUOTE FOR HIS ALTERNATOR. WHEN BRUCE FIRST CAME TO US WE TESTED HIS BATTERY, STARTING, AND CHARGING SYSTEM. ALL SYSTEMS PASSED EXCEPT FOR BATTERY, A PRINT UP OF THE TEST FROM OUT MIGTRONICS WAS GIVING TO BRUCE, WHICH STATES THE BATTERY WAS BELOW THRESHOLD. AT THAT POINT BRUCE DECIDED TO REPLACE THE BATTERY. HE RETURNED END OF THE DAY AND ASKED ABOUT A BATTERY LAMP ON. AFTER DOING ANOTHER MIGTRONICS TEST WE FOUND A FAILED ALTERNATOR. AT THAT POINT A WRITTEN QUOTE HE RECEIVED ON THE PART AND LABOR. IN BRUCE WORDS " HE COULD NOT AFFORD TO REPLACE THE ALTERNATOR THIS WEEK ". NEXT DAY I RECEIVED A PHONE CALL BY AN EMOTIONAL BRUCE, UPSET HE HAD TO REPLACE HIS ALTERNATOR... WHICH WE RESPONDED WITH; YES, WE GAVE YOU A QUOTE. UNABLE TO ACCEPT OUR RESPONSE HE DEMANDED IS BATTERY BACK. WHICH IS STILL HERE WAIT FOR HIM. ONCE AGAIN IM UNSURE ON HOW THERE WAS A MISS-UNDERSTANDING, I FELT OUR DIAG WAS 100% CORRECT, AND WE WERE VERY STRIGHT FORWARD. WE ARE UNABLE TO CONTROL WHEN PARTS FAIL. I HOPE BRUCE IS ABLE TO FIND A FACILITY WILLING TO HELP HIM IN THE FUTURE...


ES
Edgard S.
Deerfield Beach, FL
Toyota Supra
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/17/2016 Category: Service
Edgard said his vehicle is still not fixed so he has to take it to another business.
This review was collected via phone interview by Customer Research Inc.
Hector R., President from Performance Plus Motor Sports responded on 12/19/2016

HELLO EDGAR, YOUR CAR CAME TO MY SHOP TOWED IN WITH NO TIMING BELT ON , AND NO OIL IN THE ENGINE OR TRANSMISSION FLUID.  I EXPLAIN TO YOU THAT WE HAD TO GET THE CAR RUNNING FIRST TO SEE WHERE WE STAND WITH YOUR CAR. IT WOULD BE NICE TO BUY A OLD CAR THAT WAS SITTING FOR YEARS AND NOT HAVE TO DO ANY MAJOR REPAIRS. IM SORRY THAT YOU FEEL THAT WAY. BUT AGAIN WE ADVISE YOU THAT YOUR CAR WAS GOING TO BE A PROJET CAR, AND THAT YOU WERE GOING TO SPEND MONEY THE FIX IT . YOU HAVE PROBLEM WITH YOUR TURBO AND YOUR HEAD GASKIT....