Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

321 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


CS
Chuck S.
Mchenry, IL
Toyota FJ Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Chuck said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

JM
Jim M.
Mchenry, IL
Jeep Wrangler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2018 Category: Service
Jim said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DH
Dan H.
Richmond, IL
Chevrolet Cruze
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018 Category: Service
Dan said the business left tools under his vehicle's hood.
This review was collected via phone interview by Customer Research Inc.

SS
Steve S.
Illinois
Saturn Outlook
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2017 Category: Service
Steve said he was pleased with the knowledge and reasonably priced service. He did not appreciate how long service took.
This review was collected via phone interview by Customer Research Inc.

DW
Diane W.
Wonder Lake, IL
Toyota Sienna
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2017
Great Customer service
Trustworthy, honest and friendly place. What more do you need?

MJ
Mark J.
Mchenry, IL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2017 Category: Service
Mark said there were a lot of delays and the vehicle still isn't right. He spoke with them about it. He would have liked to get his vehicle back by Mother's day but he just got it back on Tuesday.
This review was collected via phone interview by Customer Research Inc.

JV
Jim V.
Ringwood, IL
Audi A6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2017 Category: Service
Jim said the business did a good job. It took 2 weeks to complete the repair, because they had to wait for the parts. They went above and beyond because they did some other things and they did not charge him.
This review was collected via phone interview by Customer Research Inc.

GK
Gary K.
Johnsburg, IL
Chevrolet Corvette
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2017 Category: Service
Gary said this business normally does good work. He did not have an appointment but it took about a week for the repair. It was not a problem, but it took a little longer than usual.
This review was collected via phone interview by Customer Research Inc.

RO
Ron O.
Island Lake, IL
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2017 Category: Service
Ron said he was not completely satisfied with the overall experience. They did a pretty good job, but there were some slight problems.
This review was collected via phone interview by Customer Research Inc.

JT
Jeremy T.
Wonder Lake, IL
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2017
Oil Change
In for an old change and tier rotation. Done in a timely maner and everyone was very nice. However the tier presser was not checked. Every tier was set at a different psi. And maybe slow down so that oil doesn't get spilt all over. My engine smelled like burning oil for the first 2 days after my oil change. Just some constructive criticism. Thanks

JC
Jeff C.
Pistakee Highlands, IL
Chevrolet Camaro
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/23/2017 Category: Service
Jeff said he likes the service the business provides. His one concern is it took 4 months to repair his vehicle but it was not longer than promised.
This review was collected via phone interview by Customer Research Inc.

CR
Chad R.
Toyota FJ Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2016
Prompt, Professional, and Knowledgable
After horrible experiences at OEM dealerships for service my first visit to Performance Unlimited was up lifting. Denny and team know there stuff and deliver what they commit to.. Great job!

DT
Dan T.
Mchenry, IL
GMC Sierra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2016 Category: Service
Dan said this business provides great service and they are very professional. He noticed that when they took his inner fender liner out and when they put it back in, a few of the wiring harnesses were not clipped into the factory harness. He noticed his tire is rubbing on the inner fender, which was not happening prior to receiving service.
This review was collected via phone interview by Customer Research Inc.
Denny N. from Performance Unlimited responded on 07/29/2016

Thanks for the conversation today Dan. I appreciate your business and allowing us to sort out the little details for you. It means alot to me. See you soon. Thanks again. Denny 


RR
Rebecca R.
Illinois
Chevrolet Camaro
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2016 Category: Service
Rebecca said her back brake is still squeaking after having brought in her vehicle for service.
This review was collected via phone interview by Customer Research Inc.

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