I recently purchased a 2022 F-150 from Phil Long Ford (Denver). It was not a good experience. One problem was that the sales person I was dealing with, Ed Lussier, tried to mislead me concerning a $300 price reduction from Ford (due to a change in the seats that were placed in the truck) and pocket that $300 for himself. Fortunately, I noticed what Mr. Lussier was trying to do and call him out on it. This kind of behavior is "old school" car sales BS and is really disappointing. I just expect more honesty and integrity in business dealings - even in the auto business.
Another issue concerned a $500 incentive available to First Responders. Despite being a First Responder, Phil Long Ford declined to honor the incentive, saying that it was not available to me. I contacted Ford's Customer Service about this and learned that the First Responder incentive is provided at the discretion of the dealership and is not a Ford incentive, per se. When I discussed this later with Robert McMann, General Manager of Phil Long Ford, he argued that I had received all the applicable incentives that were available at the time that I ordered the truck. It was never adequately explained why the First Responder incentive was not also applicable since I was a First Responder at the time that I ordered the vehicle. If you are a First Responder, this is something to look out for dealing with Phil Long Ford. Mr. McMann had no comment on Mr. Lussier's attempt to collect the $300 for himself due to the change in seats put into the truck.
Overall, I found this experience very unsatisfactory, hence the one star rating. It was considerably poorer and less straightforward than other vehicle purchases I have made
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Another issue concerned a $500 incentive available to First Responders. Despite being a First Responder, Phil Long Ford declined to honor the incentive, saying that it was not available to me. I contacted Ford's Customer Service about this and learned that the First Responder incentive is provided at the discretion of the dealership and is not a Ford incentive, per se. When I discussed this later with Robert McMann, General Manager of Phil Long Ford, he argued that I had received all the applicable incentives that were available at the time that I ordered the truck. It was never adequately explained why the First Responder incentive was not also applicable since I was a First Responder at the time that I ordered the vehicle. If you are a First Responder, this is something to look out for dealing with Phil Long Ford. Mr. McMann had no comment on Mr. Lussier's attempt to collect the $300 for himself due to the change in seats put into the truck.
Overall, I found this experience very unsatisfactory, hence the one star rating. It was considerably poorer and less straightforward than other vehicle purchases I have made