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SureCritic / Phil Long Hyundai Of Chapel Hills
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Phil Long Hyundai Of Chapel Hills

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(49 Reviews)
71
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Score Details

5 stars
79%
4 stars
11%
3 stars
2%
2 stars
3%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
11
Total ReScores™
4.9
ReScore™ Average
71
Net Promoter Score ®

Business Details

Categories
Contact
(719) 867-6700
No Business Hours Provided

Business Hours

* No Time Zone Provided
1540 Auto Mall Loop Colorado Springs, CO 80920
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Sales Department 's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(49 Reviews)
Write a Review
Recent Reviews
LM
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Laura M.
Colorado Springs, CO
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
10
Category: Sales
Service and car-buying experience was easy and exceeded all expectations
This is my second new car purchase from this dealership because they have earned my business with their fantastic service and friendly demeanor. My salesman, Hugo Rodriguez, was patient and answered every question I had, made the process exciting and easy! This is what car-buying should be. Love my new car! Thank you to the whole staff at Phil Long Hyundai of Chapel Hills!
KATHY E., Customer Relations Manager from Phil Long Hyundai Of Chapel Hills responded on 02/23/2022 04:22 PM

Hi Laura
  Thank you for the amazing 5 star review you gave us when you purchased your 2022 Tucson.  Your kind words are very much appreciated.  If I can answer any questions or be of any help please email me or give me a call.  Have a wonderful evening!

Kathy Ewing
Customer Relations Manager
719-867-6664
MD
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Martie D.
Colorado Springs, CO
2022 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/16/2022
verified customerVerified Customer
4
Category: Sales
Experience was just ok...
It was ok..I've had better experience at other car dealerships.
JEFF M. from Phil Long Hyundai Of Chapel Hills responded on 01/18/2022 10:28 AM

After speaking to you i truly see that we need to comumicate better. I will call you to go over things further on Wedsday. 

DM
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Dennis M.
Colorado Springs, CO
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customerVerified Customer
10
Category: Sales
Great Customer Service
Truly enjoyed the buying experience. From sitting down with sales rep to driving the car of the lot was quick thorough and easy. I got the vehicle I wanted at a reasonable price. The sales rep and the sales manager worked with me to get the deal I desired. The finance technician was great he did not try to sale me products that I would never use. My buying experience was truly a pleasure. Thanks
KATHY E., Customer Relations Manager from Phil Long Hyundai Of Chapel Hills responded on 12/30/2021 11:52 AM

Hi Dennis
  Thank you for the 5 star review you gave us when you purchased your 2022 Palisade.  We always appreciate positive feed back from our customers.  If I can answer any questions or be of any help please email me or give me a call.  Have a great afternoon and enjoy your new Palisade!

Kathy Ewing
Customer Relations Manager
719-867-6664
CA
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Carmen A.
Colorado Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
10
Category: Sales
Fantastic Experience
This is the second vehicle I purchased at Phil Long Hyundai of Chapel Hills. The ONLY reason I purchased the first vehicle and came back for my second is because of the amazing Sales Representative Bobby. Once you met him your hooked. He’s not pushy and knows his vehicles. If you are in the market for a new or used car go see Bobby. He won’t stop until he finds the car for you.
KATHY E., Customer Relations Manager from Phil Long Hyundai Of Chapel Hills responded on 12/14/2021 11:11 AM

Hi Carmen
  Thank you for the 5 star review you gave us when your purchased your new car.  We always appreciate positive feed back from our customers.  I will make sure Bobby receives your compliments.  If I can answer any questions or be of any help please email me or give me a call.  Have a wonderful day and enjoy your new car!

Kathy Ewing
Customer Relations Manager
719-867-6664
CA
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Carmen A.
Colorado Springs, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
10
Category: Sales
Amazing experience
Shout out to Bobby, he is so professional, kind and patient. It took a bit to find what we were looking for and he didn’t stop trying. I would ask for Bobby and he will take great care of you. 10 stars Bobby
KATHY E., Customer Relations Manager from Phil Long Hyundai Of Chapel Hills responded on 12/17/2021 11:01 AM

Hi Carmen
  Thank you again for the 5 stars!  Hope you are enjoying your new car!  Have a great weekend!

Kathy Ewing
Customer Relations Manager
719-867-6664
II
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Isabella I.
Peyton, CO
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
verified customerVerified Customer
10
Category: Sales
First-Time Buyer
I had yet to buy a car, especially on my own, so we all know - any car shopping experience can be stressful (even more so when you don't know what you're doing). But, the dealership and the person I worked with made the experience not a hassle and worth the while. I bought a brand new car that met my needs at a fair price, and it was because of Kelbe at Phil Long Hyundai. I highly recommend going to this dealership, and if you can, ask for Kelbe!
KATHY E., Customer Relations Manager from Phil Long Hyundai Of Chapel Hills responded on 12/10/2021 10:14 AM

Hi Isabella
  Thank you for the 5 star review you gave us when you purchased your 2022 Elantra.  Your kind words were very much appreciated and I will make sure Kelbe receives your compliments.  If I can answer any questions or be of any help please email me or give me a call.  Have a great weekend and enjoy your new Elantra!

Kathy Ewing
Customer Relations Manager
719-867-6664
KG
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Karina G.
Colorado Springs, CO
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
verified customerVerified Customer
10
Category: Sales
Great Service
It was a great experience and I’m enjoying my purchase
KATHY E., Customer Relations Manager from Phil Long Hyundai Of Chapel Hills responded on 12/10/2021 10:40 AM

Hi Karina
  I would like to apologize for answering your survey with the wrong person.  I am hoping that will be removed soon.  In the meantime I would like to thank you for the 5 star review you gave us when you purchased your 2022 Tucson.  We are always happy when our customers have a good experience.  If I can answer any questions or be of any help please email me or give me a call.  Enjoy your weekend and your new Tucson!

Kathy Ewing
Customer Relations Manager
719-867-6664
CL
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Christopher L.
Colorado Springs, CO
2022 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
verified customerVerified Customer
10
Category: Sales
Great Experience
I hate buying cars because of all the gimmicks they try to get you with but, I had a great experience here. It was one of the easiest car buying processes I’ve been through. Emilio was very knowledgeable and answered all my questions.
KATHY E., Customer Relations Manager from Phil Long Hyundai Of Chapel Hills responded on 12/10/2021 08:52 AM

Good Morning Christopher
  Thank you for the 5 star review you gave us when you purchased your 2022 Sonata from us.  We are so glad your experience was a positive one.  I will make sure Emilio receives your compliments.  If I can answer any questions or be of any help please email me or give me a call.  Have a great weekend and enjoy your new Sonata!

Kathy Ewing
Customer Relations Manager
719-867-6664
DL
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Deborah L.
Parker, CO
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
verified customerVerified Customer
10
Category: Sales
Best car buying experience EVER
Went after work .. I was tired and salty. The car I came to drive wasn’t available anymore so I was annoyed..Kelbe came over to me and told me the news about the car not being available.. He was so happy and energetic, I had to listen to what he had to say ! The rest is history!! I bought 2 cars from him within 2 weeks!!
KATHY E., Customer Relations Manager from Phil Long Hyundai Of Chapel Hills responded on 11/26/2021 08:53 AM

Good Morning Deborah
  Thank you so much for the awesome 5 star review you gave us when you purchased your 2022 Kona.  We are so glad your experience was a positive one.  I will make sure Kelbe receives your compliments!  If I can ever be of any help please give me a call.  Have a great weekend!

Kathy Ewing
Customer Relations Manager
719-867-6664
Verified Customer
Pueblo, CO
2022 Hyundai Palisade
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/24/2021
verified customerVerified Customer
0
Category: Sales
Will not be returning
I will not be returning. They took their time intentionally to complete the contract. They increased the price by $5000 for a lame excuse. They did not repair the slow leak on the vehicle, I did. The finance manager included a warranty I did not want that I had to have stricken from the contract. The right front tire had a slow leak. The Auto Hold feature does not work.
Verified Customer
Castle Rock, CO
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
verified customerVerified Customer
10
Category: Sales
Kelbe provided amazing service!
Amazing care and a high focus on an efficient buying process was highly appreciated!
KATHY E., Customer Relations Manager from Phil Long Hyundai Of Chapel Hills responded on 11/24/2021 10:23 AM

Good Morning
  Thank you for the 5 star review you gave us when you purchased your 2022 Tucson.  We always appreciate positive feed back from our customers.  I will make sure your compliments get to the right people.  If I can answer any questions or be of any help please email me or give me a call.  Have a super Thanksgiving and enjoy your new Tucson!

Kathy Ewing
Customer Relations Manager
719-867-6664
HL
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Hahnna L.
Peyton, CO
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
verified customerVerified Customer
10
Category: Sales
A great experience at buying a new car.
I wasn't even looking for a new car actually, I was just wanting to know what my options were because I had a lot due on my precious car.
I met Justin Diznik, and straight off the bat, he was so friendly and understanding of my situation.
He went out of his way to help me find the perfect car, and he also went out of his way to help me get the best deal for me.
Justin Diznik went ABOVE AND BEYOND and exceeded all of my expectations; he is the first sales person I've worked with that has never made me feel pressured, or judged me. I will come back to do business with him.
I also worked with Alex Robinson to help me find the right payments, he was very personable, friendly, and understood my finacial situations, unlike other dealerships I've been to.
KATHY E., Customer Relations Manager from Phil Long Hyundai Of Chapel Hills responded on 11/18/2021 02:27 PM

Hi Hannah
  Thank you for the 5 star review you gave us when you purchased your 2022 Kona.  We always appreciate positive feed back from our customers.  I will make sure Justin and Alex receive your compliments.  If I can answer any questions or be of any help please email me or give me a call.  Have a wonderful afternoon!

Kathy Ewing
Customer Relations Manager
719-867-6664
Verified Customer
Colorado Springs, CO
2022 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/13/2021
verified customerVerified Customer
8
Category: Sales
Great experience
Great experience, salesperson and managers make things happen!
KATHY E., Customer Relations Manager from Phil Long Hyundai Of Chapel Hills responded on 11/15/2021 01:23 PM

Good Afternoon
  Thank you for the 4 star review you gave us when you purchased your 2022 Sonata.  Your feed back is very important to our dealership.  I am sorry you had a wait to get your paper work completed.  If I can answer any questions or be of any help please give me a call.  Have a great day and enjoy your new Sonata!

Kathy Ewing
Customer Relations Manager
719-867-6664
MM
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Matthew M.
Colorado Springs, CO
2022 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2021
verified customerVerified Customer
10
Category: Sales
Elantra Hybrid
Kelbe was the sales person I worked with. I originally wanted a 2021 Sonata Hybred but it was unfortunately sold before I got there. Kelbe, told me the he had a 2022 Elantra Hybid available. I test drove it and found it fit my needs. Kelbe was was great to work with and did not use pressure tactics when working with me.
KATHY E., Customer Relations Manager from Phil Long Hyundai Of Chapel Hills responded on 10/12/2021 12:31 PM

Good Afternoon Matthew
  Thank you for the 5 star review you gave us when you purchased your 2022 Elantra.  We are so glad your experience was a positive one and we were able to find a car you were pleased with.  I will make sure Kelbe gets your compliments.  If I can answer any questions or be of any help please give me a call.  Have a great day and enjoy your new Elantra!

Kathy Ewing
Customer Relations Manager
719-867-6664
SG
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Sally G.
Colorado Springs, CO
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customerVerified Customer
10
Category: Sales
Sales staff is awesome!
Drew is #1 in my book. Loved working with all the staff. I new what I wanted in a vehicle and Drew made it happen. Love my Santa Fe!
KATHY E., Customer Relations Manager from Phil Long Hyundai Of Chapel Hills responded on 10/01/2021 11:49 AM

Hi Sally
  Thank you for the 5 star review you gave us when you purchased your 2021 Santa Fe.  Your kind words are very much appreciated.  If I can answer any questions or be of any help please feel free to give me a call.  Have a wonderful weekend and enjoy your new Santa Fe!

Kathy Ewing
Customer Relations Manager
719-867-6664
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