Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

1024 Reviews

ReScore Reviews™ (21)

ReScore
Overall Rating 3.8571405/5Overall Rating 3.8571405/5Overall Rating 3.8571405/5rating 3.8571405rating 3.8571405
Original
Overall Rating 1.95238/5rating 1.95238rating 1.95238rating 1.95238rating 1.95238
92% Would Recommend
100% Business Response
Latest Review 4 minutes ago

Reviews


RN
Robert N.
Woodland Park, CO
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Service
Friendly and professional/

CC
Constance C.
Cascade, CO
2008 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
consistently fine service--mechanical and customer
courteous, professional, timely service, as always...Thank you

BP
Bruce P.
Colorado Springs, CO
2014 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
well the Dealership treats you like family and it provides comfort, entertainment and food/drink while you wait.
No further Comment

TD
Ted D.
Florissant, CO
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
timely service
honest serviceman not pushy nor overbearing as most tend to be--
SHANNON W. from Phil Long Hyundai of Motor City responded on 08/13/2018

Dear, Ted

Thank you for your five star review! We are very thrilled you had a five star experience with us. We appreciate your business with us. Thank you for choosing us as your service department. We look forward to seeing you on your next visit! 

Phil Long Hyundai Motor City Service Team.


RB
Rudolph B.
Fountain, CO
2017 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2018 Category: Service
Great Servise and Location
Outstanding, and very friendly
SHANNON W. from Phil Long Hyundai of Motor City responded on 08/13/2018

Dear, Rudolph

Thank you for your feed back. We are very happy you had a good experience with us.  We appreciate your taking the time to complete our survey.  We look forward to seeing you on your next visit! 

Phil Long Hyundai Motor City Service Team.


SC
Susan C.
Cripple Creek, CO
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Fast and friendly
The staff are very friendly. They look up recalla for you, which is nice. They do need to remember to clear service message, however..
SHANNON W. from Phil Long Hyundai of Motor City responded on 08/10/2018

Dear, Susan

Thank you for your five star review! We are very happy you had a five star experience with us.  We appreciate you taking the time to complete our survey.  We look forward to seeing you on your next visit! 

Phil Long Hyundai Motor City Service Team.


PH
Patty H.
Colorado Springs, CO
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Phil Long Hyundai 🌟🌟🌟🌟🌟
i am very satisfied with the way Phil Long Hyundai has serviced my car.
Steve was very courteous and professional.
thank you😊
SHANNON W. from Phil Long Hyundai of Motor City responded on 08/10/2018

Dear, Patty

Thank you for your five star review! We are very thrilled you had a five star experience with us. We appreciate you taking the time to complete our survey. We look forward to seeing you on your next visit!

Phil Long Hyundai Motor City Service Team.


DS
Daphne S.
Colorado Springs, CO
2014 Hyundai Elantra Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Very knowledgeable!
Professional service technicians and mechanics. I will return to have my car serviced.
SHANNON W. from Phil Long Hyundai of Motor City responded on 08/10/2018

Dear, Daphne

Thank you for your five star review! We are very happy  you had a five star experience with us. We appreciate your business with us. Thank you for choosing us as your service department. We look forward to seeing you on your next visit!

Phil Long Hyundai Motor City Service Team.


KW
Kirk W.
Colorado Springs, CO
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Customer service minded
Great review with expert insight
SHANNON W. from Phil Long Hyundai of Motor City responded on 08/07/2018

Dear, Kirk

Thank you for your five star review! We are very happy you had a great experience with us. We appreciate you taking the time to complete our survey.  We look forward to seeing you on your next visit! 

Phil Long Hyundai Motor City Service Team.


Verified Customer
Colorado Springs, CO
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Hyundai makes good car
Hyundai car is good, and you definitely get more bang for the buck for sure. It drives well and solid.
SHANNON W. from Phil Long Hyundai of Motor City responded on 08/06/2018

Dear, N

Thank you for your five star review! We are very happy you had a five star experience with us. Thank you for taking the time to complete our survey. We look forward to seeing you on your next visit!

Phil Long Hyundai Motor City Service Team.


JA
Joycelyn A.
Colorado Springs, CO
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2018 Category: Service
Awesome
Came in for a recall and they ended up fixing my steering wheel controls and horn. The person that helped me was a Mr David and he was very friendly and professional. Talked me through the process and also answered all my questions and ensure to keep me inform on the status of my Sonata while I was waiting.
SHANNON W. from Phil Long Hyundai of Motor City responded on 08/06/2018

Dear, Joycely

Thank you for your kind words about David! We are very happy you had a five star experience with us. Thank you for choosing us as your service department. We look forward to seeing you on your next visit! 

Phil Long Hyundai Motor City Service Team.


Verified Customer
Fairplay, CO
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Great service
As usual prompt, great service.
SHANNON W. from Phil Long Hyundai of Motor City responded on 08/06/2018

Dear, M

Thank you for your five star review! We are very thrilled you had a five star experience with us. We appreciate your business with us. Thank you for completing our survey. We look forward to see you on your next visit! 

Phil Long Hyundai Motor City Service Team.


JT
Jeff T.
Colorado Springs, CO
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Wolf Knickerbocker is an excellent worker and provided me with superior customer service.
Great service
SHANNON W. from Phil Long Hyundai of Motor City responded on 08/06/2018

Dear, Jeff

Thank you for your kind words about wolf! We are very happy you had a five star experience with us. We appreciate your business with us. Thank you for choosing us as your service department. We look forward to seeing you on your next visit!

Phil Long Hyundai Motor City Service Team.


RD
Richard D.
Colorado Springs, CO
2011 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2018 Category: Service
Good service provided by Wolf-Service Advisor
Wolf did a fantastic job in handling my insurance warranty claim on the failed transmission in my Tucson. Very professional! The car seems to be running well thus far. The only constructive criticism I would like to provide is that the individual(s) working on the car should have cleaned the grease off of the steering wheel, the door handle especially and the shifter.

Thanks for the great service!
SHANNON W. from Phil Long Hyundai of Motor City responded on 08/02/2018

Dear, Richard

Thank you for your awesome review! We are very happy you had a great experinece with us. We do apologize for the mess our tech left. We will address that matter. We appreciate your service with us. Thank you for choosing us as your service department! 

Phil Long Hyundai Motor City Service Team.


Verified Customer
Colorado Springs, CO
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Speedy service
Was able to get in and out in under an hour. Courteous/polite and happy to help.
SHANNON W. from Phil Long Hyundai of Motor City responded on 08/01/2018

Dear, G

Thank you for your five star review! We are very thrilled you had a five star experience with us. We appreciate your business with us. Thank you for choosing us as your service department. We look forward to seeing you on your next visit.

Phil Long Hyundai Motor City Service Team.


Verified Customer
Fountain, CO
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Tell people a services is needed
Good shop friendly but dont communicate options
SHANNON W. from Phil Long Hyundai of Motor City responded on 07/31/2018

Dear, D

Thank you for your feed back! We do apologize for the lack of communication. We will do better next time. We appreciate your business with us. Thank you for taking the time to complete our survey. We look forward to seeing you on your next visit!

Phil Long Hyundai Motor City Service Team.


Verified Customer
Salida, CO
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Thorough service
Steve went out of his way to make a call to get part covered on warranty.
SHANNON W. from Phil Long Hyundai of Motor City responded on 07/30/2018

Dear, D

Thank you for your kinds words! We are very happy you had a five star experience with us. Thank you for choosing us as your service department! We look forward to seeing you on your next visit. 

Phil Long Hyundai Motor City Service Team.


JV
Juan V.
Colorado Springs, CO
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Great service
The staff were professional and courteous when my wife took our Elantra for service. Vehicle was done in a timely manner.

Thank you Hyundai motor city
SHANNON W. from Phil Long Hyundai of Motor City responded on 07/30/2018

Dear, Juan

Thank you for your five star review! We are very thrilled you had a five star experience with us. We appreciate your business with us. Thank you for completing our survey. We look forward to seeing you on your next visit! 

Phi Long Hyundai Motor City Service Team.


Verified Customer
Colorado Springs, CO
2006 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Fair Pricing
Great customer service and great cars
SHANNON W. from Phil Long Hyundai of Motor City responded on 07/30/2018

Dear, E

Thank you for your awesome review! We are very happy you had a five star experience with us. We appreciate your business with us. Thank you for choosing us as your service department. We look forward to seeing you on  your next visit! 

Phil Long Hyundai Motor City Service Team.


GS
Gillian S.
Colorado Springs, CO
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Customer service
Steve was and always is a great worker. He is so kind and knowledgeable.
SHANNON W. from Phil Long Hyundai of Motor City responded on 07/27/2018

Dear, Gillian

Thank you for your kind words! We are very thrilled you had a five star experience with us. We appreciate your business with us. Thank you for choosing us as your service department! We look forward to seeing you on your next visit! 

Phil Long Hyundai Motor City Service Team.