Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1148 Reviews

ReScore Reviews™ (22)

ReScore
Overall Rating 3.9090873/5Overall Rating 3.9090873/5Overall Rating 3.9090873/5rating 3.9090873rating 3.9090873
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
92% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


FV
Fernando V.
Colorado Springs, CO
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Great People Great Service
Awesome is the friendliness what set them apart

BH
Bryan H.
Colorado Springs, CO
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
Good service
Bought my Sonata from here and had 2 free oil changes so decided to get mine done here. Also got my wheels rotated. No issues with the oil change, finished in under an hour, but noticed after driving a day that they increased my tire pressure from 34(the recommended pressure on the door) to 39. Besides that, coffee, water and snacks were nice.

Verified Customer
Colorado Springs, CO
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Thank you!
Great services!
SHANNON W. from Phil Long Hyundai of Motor City responded on 12/14/2018

Dear, S

Thank you for your feed back! We are very thrilled you had a five star experience with us. We appreciate your business with us. Thank you for choosing us as your service department. We look forward to seeing you on your next visit! 

Happy Holidays,

Phil Long Hyundai Motor City Service Team. 


JA
Jason A.
Colorado Springs, CO
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
prompt service
my car had a serious issue requiring prompt attention. phil long had an immediate opening and took car of the problem same day .
SHANNON W. from Phil Long Hyundai of Motor City responded on 12/14/2018

Dear, Jason

Thank you for your five star review! We are very thrilled you had a great experience with us. We appreciate you taking the time to complete our survey. We look forward to seeing you on your next visit! 

Happy Holidays,

Phil Long Hyundai Motor City Service Team. 


Verified Customer
Colorado Springs, CO
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Excellent
Excellent
SHANNON W. from Phil Long Hyundai of Motor City responded on 12/14/2018

Dear, J

Thank you for your five star review! We are very happy you had a great experience with us. Thank you for choosing us as your service department.  We look forward to seeing you on your next visit! 

Happy Holidays,

Phil Long Hyundai Motor City Service Team. 


LC
Linda C.
Colorado Springs, CO
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Service
I brought my sonata in for a recall request. I was treated with courtesy and respect by David Moore, the service representative. He was an outstanding rep of your organization. I will definitely come back!!!
SHANNON W. from Phil Long Hyundai of Motor City responded on 12/14/2018

Dear, Linda

Thank you  for your awesome review! We are very happy you had a five star experience with us. We appreciate you taking the time to complete our survey. We look forward to seeing you on your next visit! 

Happy Holidays,

Phil Long Hyundai Motor City Service Team, 


Verified Customer
Guffey, CO
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2018 Category: Service
This is not a review; it is feedback.
I do not wish to post a review; only feedback. Thanks.
CHUCK T. from Phil Long Hyundai of Motor City responded on 12/13/2018

Good morning J.  Thank you for your feedback.  We appreciate you letting us know about the seating arrangement.  I will forward your comments to our GM.  Thank you for chosing us for your service needs, we appreciate you.

Happy Holidays

Hyundai Motor City Parts and Service Team


SS
Stephanie S.
Colorado Springs, CO
2003 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Great service as always!
Went in for new battery and oil change. Added on coolant flush/replace and STILL out in under 2 hours. Love that, as I usually stay and wait. Trust them with my vehicle! They've kept me going with same Hyundai car for 15 years now! Appreciate their knowledge and service so much!
SHANNON W. from Phil Long Hyundai of Motor City responded on 12/12/2018

Dear, Stephanie

Thank you for your awesome review!We are very happy you had a great experience with us.  We appreciate your business with us. Thank you for choosing us as your service department. We look forward to seeing you on your next visit!

Happy Holidays,

Phil Long Hyundai Motor City Service Team. 


RM
Robert M.
Broomfield, CO
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
friendly and good service
Always great service. we live in Broomfield now but I will still drive to CS to get my car serviced..
SHANNON W. from Phil Long Hyundai of Motor City responded on 12/12/2018

Dear, Robert

Thank you for your kind words! We are very happy you had a great experience with us. We appreciate your loyalty with us. Thank you for choosing us as our service department. We look forward to seeing you on your next visit!

Happy Holidays,

Phil Long Hyundai Motor  City Service Team.


CR
Charles R.
Colorado Springs, CO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
5,000 mile service
Easy service. Very quick.
SHANNON W. from Phil Long Hyundai of Motor City responded on 12/10/2018

Dear, Charles

Thank you for your awesome review! We are very happy you had a great experience with us. We appreciate your business with us. Thank you for taking the time to complete our survey. We look forward to seeing you on your next visit!

Happy Holidays

Phil Long Hyundai Motor City Service Team. 


Verified Customer
Colorado Springs, CO
2004 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2018 Category: Service
Great results
Great results
SHANNON W. from Phil Long Hyundai of Motor City responded on 12/10/2018

Dear, E

Thank you for your feed back! We appreciate you taking the time to complete our survey. We look forward to seeing you on your next visit!

Happy Holidays,

Phil Long Hyundai Motor City Service Team. 


AP
Ashley P.
Colorado Springs, CO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2018 Category: Service
Ashley's Review
Great service. A plus would be a car wash!
SHANNON W. from Phil Long Hyundai of Motor City responded on 12/10/2018

Dear, Ashley

Thank you for your feed back! We are very happy you had a great experience with us. Unfortunately our location isn't big enough for a car wash. Thank you for choosing us as your service department. We look forward to seeing you on your next visit!

Happy Holidays,

Phil Long Hyundai Motor City Service Team. 


Verified Customer
Fountain, CO
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/07/2018 Category: Service
Phil long
Not the best
SHANNON W. from Phil Long Hyundai of Motor City responded on 12/07/2018

Dear, M

Thank you for your feed back!  We apologize for the experience you recently had with us. Someone will be in contact to discuss this matter. We want to make it right!

Phil Long Hyundai Motor City Service Team. 


Verified Customer
Colorado Springs, CO
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/04/2018 Category: Service
Pretty good
Service man that helped me was very friendly and accomodating
SHANNON W. from Phil Long Hyundai of Motor City responded on 12/04/2018

Dear,N

Thank you for your feed back! We appreciate you taking the time to complete our survey. Someone will be calling you to discuss this matter with you. 

Phil Long Hyundai Motor City Service Team. 


RE
Roger E.
Divide, CO
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/03/2018 Category: Service
M. Romero
Do the small things that show you value your customers who buy new vehicles from you. Show them they are important to you by doing the small things that will bring them back all the time not just sometimes. The guy that normally changes my oil also vacuums my car and washes the windows. It’s part of the “service”. If a small time guy can do this why can’t Phil Long do this?
SHANNON W. from Phil Long Hyundai of Motor City responded on 12/03/2018

Dear, Roger

Thank you for you feed back! Someone will be in contact with you to discuss this.  Thank you for taking the time to complete our survey. 

Phil Long Hyundai Motor City Service Team. 


TA
Timothy A.
Colorado Springs, CO
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018 Category: Service
Great service experience!!
Thank you for such a wonderful experience from beginning to the end of our service repair. Your service reprensentative names Wolf was so helpful along each step in keeping us notified of what was going on. I would definitely refer your company and purchase another vehicle from your company if I ever needed to again..
SHANNON W. from Phil Long Hyundai of Motor City responded on 12/03/2018

Dear, Timothy

Thank you for your kind words about Wolf! We are very happy you had a five star experience with us. Thank you for choosing us as your service department.  We look forward to seeing you on your next visit! 

Happy Holidays,

Phil Long Hyundai Motor City Service Team. 


NG
Neale G.
Colorado Springs, CO
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Service dept folks very friendly and helpful
Service dept folks very friendly and helpful
SHANNON W. from Phil Long Hyundai of Motor City responded on 12/03/2018

Dear, Neale

Thank you for your kind words! We are very happy you had a five star experience with us. Thank you for taking the time to complete our survey. We look forward to seeing you on your next visit! 

Happy Holidays,

Phil Long Hyundai Motor  City Service Team. 


JW
Jon W.
Colorado Springs, CO
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
THEY ARE TRUSTWORTHY, HELPFUL, FRIENDLY, COURTEOUS, AND DO GOOD WORK. SELL A GOOD PRODUCT, TOO.
HOWDY,

I HAVE OWNED MANY CARS AND TRUCKS IN MY 88 YEARS AND THIS IS THE FIRST DEALERSHIP THAT I HAVE EVER CONTINUED TO DO BUSINESS WITH AFTER THE PURCHASE. THAT JUST ABOUT SAYS IT ALL.
SHANNON W. from Phil Long Hyundai of Motor City responded on 11/30/2018

Dear, Jon

Thank you for your awesome review! We appreciate your loyalty with us. We are very happy you had a great experience with us. We appreciate you business with us. We look forward to seeing you on your next visit! 

Happy Holidays,

Phil Long Hyundai Motor City Service Team. 


JM
John M.
Colorado Springs, CO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
A1 service
Service Manager Chuck and his team are the best in the business. My service rep, Wolf helped me immensely because my repair cost was the responsibility of a 3rd party. He insured that the repair was made in a timely manner and that I didn't have to deal with the 3rd party! You guys Rock!
SHANNON W. from Phil Long Hyundai of Motor City responded on 11/30/2018

Dear, John

Thank you for your review! We are very happy you had a great experience with us. We appreciate your business with us. Thank you for choosing us as your service department. We look forward to seeing you on your next visit! 

Happy Holidays,

Phil Long Hyundai Motor  City Service Team. 


LE
Ladonna E.
Colorado Springs, CO
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018 Category: Service
It is nice
It is nice
SHANNON W. from Phil Long Hyundai of Motor City responded on 11/27/2018

Dear, Ladonna

Thank you for your five star review! We are very thrilled you had a great experience with us. We appreciate your business with us. We look forward to seeing you on your next visit!

Sincerely,

Phil Long Hyundai Motor City Service  Team.