Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

1226 Reviews

ReScore Reviews™ (22)

ReScore
Overall Rating 3.9090873/5Overall Rating 3.9090873/5Overall Rating 3.9090873/5rating 3.9090873rating 3.9090873
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
92% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


PK
Pam K.
Colorado Springs, CO
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
Friendly service
We had to leave our car overnight for repairs. They provided a rental car for us at no cost . We were updated as to the progress of the repair several times. Wolfe made the whole experience a pleasure . I would recommend the business to anyone who need either routine maintenance or extensive repairs.

Verified Customer
Colorado Springs, CO
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Best car dealer ship in town
My visit to Phil Long Hyundai is always great! The server is great! David Moore is my service Advisor he is fantastic!
The showroom is clean and the sales people are very friendly they have always ask if I need anything and how I am doing and if I need anything to let them know.
I look forward to my next visit! :)
SHANNON W. from Phil Long Hyundai of Motor City responded on 02/22/2019

Dear, D

Thank you for your awesome review! We are very happy you had a great experience with us. We appreciate your business with us. Thank you for choosing us as your service department. We look forward to seeing you on your next visit!

Sincerely,

Phil Long Hyundai Motor City Service Team. 


Verified Customer
Colorado Springs, CO
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Good service
Good service
SHANNON W. from Phil Long Hyundai of Motor City responded on 02/21/2019

Dear, J

Thank you for your review! We are very happy you had a great experience with us. Thank you for taking the time to complete our survey. We look forward to seeing you on your next visit!

Sincerely,

Phil Long Hyundai Motor City Service Team. 

Phil Long Hyundai Motor City Service Team. 


NS
Nicholas S.
Fountain, CO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Great overall service.
Great service and Dave was very respectful.
SHANNON W. from Phil Long Hyundai of Motor City responded on 02/21/2019

Dear, Nicholas

Thank you for your feed back! We are very thrilled you had a five star experience with us. We appreciate your business with us. Thank you for choosing us as your service department! We look forward to seeing you on your next visit.

Sincerely,

Phil Long Hyundai Motor City Service Team. 


BJ
Breanna J.
Colorado Springs, CO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Amazing customer service!
Always friendly and super flexible with my schedule. Very trustworthy dealership!
SHANNON W. from Phil Long Hyundai of Motor City responded on 02/18/2019

Dear, Breanna

Thank you for your five star review! We are very happy you had a great experience with us. Thank you for choosing us as your service department! We look forward to seeing you on your next visit.

Sincerely,

Phil Long Hyundai Motor City Service Team. 


KS
Kadin S.
Colorado Springs, CO
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Good service
Fast and good service
SHANNON W. from Phil Long Hyundai of Motor City responded on 02/18/2019

Dear, Kadin

Thank you for your review! We are very thrilled you had a great experience with us. We appreciate your business with us. Thank you for taking the time to complete our survey. We look forward to seeing you on your next visit!

Sincerely, 

Phil Long Hyundai Motor City Service Team. 


WS
Will S.
Colorado Springs, CO
2015 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/15/2019 Category: Service
bloom is off the Rose.
Cannot wait for separate Genisus dealer and service. Tired of being treated like one of the "Unwashed".
SHANNON W. from Phil Long Hyundai of Motor City responded on 02/15/2019

Dear, Will 

Thank you for your feed back! We apologize for your recent experience with us. Someone will be calling you to discuss this matter. We want to make it right! 

Sincerely,

Phil Long Hyundai Motor City Service Team. 


EF
Evan F.
Fountain, CO
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Great customer service!
Stopped in without an appointment and they got me taken care of quickly anyway.
SHANNON W. from Phil Long Hyundai of Motor City responded on 02/15/2019

Dear, Evan

Thank you for your awesome review! We are very thrilled you had a great experience with us. Thank you for taking the time to complete our survey. We look forward to seeing you on your next visit!

Sincerely,

Phil Long Hyundai Motor City Service Team. 


Verified Customer
Colorado Springs, CO
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Hyundai is awesome
Wolf greeted us like he hasn’t seen us in years and makes you feel like family every single time. He is so courteous and wonderful. He makes getting an oil change so laid back and easy.
SHANNON W. from Phil Long Hyundai of Motor City responded on 02/15/2019

Dear, W

Thank you for your kind words about Wolf! We are very happy you had a great experience with us. We appreciate your business with us. Thank you for choosing us as your service department. We look forward to seeing you on your next visit!

Sincerely,

Phil Long Hyundai Motor City Service Team. 


PP
Pamela P.
Fountain, CO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Great Service
Always friendly service. They go above and beyond to make sure I am taken care of!
SHANNON W. from Phil Long Hyundai of Motor City responded on 02/14/2019

Dear, Pamela

Thank you for your five star review! We are very happy you had a great experience with us. We appreciate your business with us. Thank you for choosing us as your service department! We look forward to seeing you on your next visit!

Sincerely, 

Phil Long Hyundai Motor City Servcie Team. 


Verified Customer
Colorado Springs, CO
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/14/2019 Category: Service
Poor Time management
If I could give zero stars I would.
SHANNON W. from Phil Long Hyundai of Motor City responded on 02/14/2019

Dear, J

Thank you for your feed back! Someone will be contacting you to discuss this matter. 

Phil Long Hyundai Motor City Service Team. 


AF
Alfia F.
Peyton, CO
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Accurate in what they tell you
I had no issues.
SHANNON W. from Phil Long Hyundai of Motor City responded on 02/14/2019

Dear, Alfia

Thank you for your five star review! We are very thrilled you had a great experience with us. We appreciate you taking the time to complete our survey! We look forward to seeing you on your next visit!

Sincerely,

Phil Long Hyundai Motor City Service Team. 


Verified Customer
Colorado Springs, CO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Fantastic
No bad experiences here so far!
CHUCK T. from Phil Long Hyundai of Motor City responded on 02/13/2019

Good afternoon A.

Let's hope there never are!  We appreciate your partonage.  Thank you for your business.

Hyundai Motor City Service and Parts 


NG
Neale G.
Colorado Springs, CO
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Service
Great service, timely and friendly
CHUCK T. from Phil Long Hyundai of Motor City responded on 02/13/2019

Glad Steve was able to provide you with 5 Star service!  He is looking forward to assisting you for your next service visit.

Thank you,
Hyundai Motor City Service


Verified Customer
Peyton, CO
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
they are thorough
very friendly ,knowledgeable and not too pushy
CHUCK T. from Phil Long Hyundai of Motor City responded on 02/12/2019

Good Evening L,
Thank you for taking the time to fill out our survey!  We appreciate the kind remarks and hope to see you for your next service visit.

Phil Long Hyundai Motor City Service and Parts Department


RA
Robert A.
Colorado Springs, CO
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Prompt customer service
Service manager and staff. We’re helpfull and knowledgeable about my car needs.
Ordered parts and scheduled service as soon as parts came in.
David my service technician was looking out welfare and time.
David M. from Phil Long Hyundai of Motor City responded on 02/12/2019

Robert, thank you so much for your five star rating. I appreciate you coming back to see me. Looking forward to your next service visit. Thanks again, David 


AD
Allen D.
Manitou Springs, CO
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Review
safety check
CHUCK T. from Phil Long Hyundai of Motor City responded on 02/12/2019

Thank you Allen.  We appreciate the 5 star review. Thank you for your business.

Hyundai Motor City Service


TG
Terry G.
Colorado Springs, CO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Good experience
Performing services in a timely fashion and a great attitude
SHANNON W. from Phil Long Hyundai of Motor City responded on 02/11/2019

Dear, Terry

Thank you for your five star review! We are very thrilled you had a great experience with us. Thank you for taking the time to complete our survey. We look forward to seeing you on your next visit!

Sincerely, 

Phil Long Hyundai Motor City Service Team. 


MR
Matthew R.
Colorado Springs, CO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Good service and friendly and competent staff.
I normally use the blue link to set up service appointments, and the staff is always friendly and competent. I love my Elantra, And I loved the Sonata that I owned before that. I recommend Hyundai to others, including my daughter, who is very happy with the Hyundai Accent that she leased. I’ve always been very happy with Phil Long Hyundai!
SHANNON W. from Phil Long Hyundai of Motor City responded on 02/11/2019

Dear, Matthew

Thank you for your awesome review! We are very happy you had a wonderful experience with us. We appreciate your business with us. Thank you for taking the time to complete our survey. We look forward to seeing you on your next visit!

Sincerely, 

Phil Long Hyundai Motor City Service Team. 


VM
Vanderbilt M.
Colorado Springs, CO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Customer service is excellent
5 stars
SHANNON W. from Phil Long Hyundai of Motor City responded on 02/11/2019

Dear, Vanderbilt

Thank you for your feed back! We are very happy you had a great experience with us. Thank you for choosing us as your service department! We look forward to seeing you on your next visit. 

Sincerely,

Phil Long Hyundai Motor City Serivce Team.