Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

973 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5rating 3.8rating 3.8
Original
Overall Rating 1.9/5rating 1.9rating 1.9rating 1.9rating 1.9
92% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


JB
Jeffery B.
Colorado Springs, CO
2010 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Love the Hyundai I have. The dealership working with me to resolve issues and listening is a great bonus.
Things happen. Belts fail, Plugs go bad, oil needs changed and thing go wrong. It doesn't matter what you drive that is a reality. A dealer that services and more important, understands what your car is and does is rare. Phil Long has that and they understand that there are those who change their own oil, replace their own belts and if they see the car it's got something the owner can't do himself. The Phil Long bunch will schedule what you want, do what it takes to fix your vehicle without any add on's that are not needed. They inspect everything but don't recommend anything that isn't due work by the book or has obviously already been done. Refreshing. I like that. Rare place, you both get what you want and what you need without any weird science added work suggested.

DB
Diane B.
Colorado Springs, CO
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Everything was done fast and efficiently.
The service person was very nice and very thorough.
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/19/2018

Dear, Diane  

Thank you for your awesome review! We are very thrilled you had a five star experience with us. We appreciate your business with us. Thank you for choosing us as your service department!  We look forward to seeing you again on your next visit! 

Phil Long Hyundai Motor City Service Team.


AA
Alfred A.
Colorado Springs, CO
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Oil Change, Warranty, Tire Rotation & Recall
As always had a pleasant experience. Wolf was great. All the work was done and on time.
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/19/2018

Dear, Alfred

Thank you for your five star review! We are very happy you had a five star experience with us.  We appreciate your business with us. Thank you for choosing us as your service department!  We look forward to seeing you on your next visit.

Phil Long Hyundai Motor City Service Team.


CS
Carly S.
Kealakekua, HI
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Service Visit
I had to take my Hyundai in for a recall and chose this location. It was easy to schedule an appointment and, when I got there, I was helped immediately with minimal waiting time. Employees were very friendly and the waiting area was comfortable. The estimated time for completion of service was spot on so I knew exactly how long I had to wait.
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/19/2018

Dear, Carly

Thank you for your awesome review! We are very happy you had a five star experience with us. We appreciate you taking the time to complete our survey. We look forward to seeing you on your next visit! 

Phil Long Hyundai Motor City Service Team.


MG
Marcelino G.
Colorado Springs, CO
2007 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018 Category: Service
Customer service always great and they make you feel comfortable
They are very thorough with your car and they don't pressure about anything
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/18/2018

Dear, Marcelino

Thank you for your kind words! We are very thrilled you had a five star experience with us. Thank you for choosing us as your service department! We look forward to seeing you on your next visit! 

Phil Long Hyundai Motor City Service Team.


DB
Deanna B.
Salida, CO
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Feel they are trustworthy
Never have to wait too long. And I feel they’re trustworthy
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/18/2018

Dear, Deanna

Thank your for your awesome review! We are very thrilled you had a five star experience with us! We appreciate your business with us. Thank you for taking the time to complete our survey! We look forward to seeing you on your next visit!

Phil Long Hyundai Motor City Service Team.


TT
Tony T.
Fountain, CO
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Hyundai
Excellent customer service.
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/15/2018

Dear, Tony

Thank you for your awesome review! We are very thrilled you had a five star experience with us.  We appreciate your business with us.  Thank you for taking the time to complete our survey. We look forward to seeing you on your next visit!

Phil Long Hyundai Motor City Service Team.


JM
John M.
Colorado Springs, CO
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Excellent service and professionalism
Chuck and his staff treated me with respect and professionalism. My service was completed before the promised time and everything was explained in detail. Highly recommended!
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/12/2018

Dear, John

Thank you for your awesome review! We are very thrilled you had a five star experience with us. We appreciate your business with us. Thank you for choosing us as your service department. We look forward to seeing you on your next visit! 

Phil Long Hyundai Motor City Service Team.


SS
Sherine S.
Colorado Springs, CO
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Car Servicing
Excellent service and professional staff.
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/12/2018

Dear, sherine

Thank your kind words! We are very happy you had a five star experience with us.  Thank you for taking the time to complete our survey.  We look forward to seeing you on your next visit!

Phil Long Hyundai Motor City Service Team.


Anonymous avatar
Verified Customer
Colorado Springs, CO
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
fine
Just fine
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/11/2018

Dear, R

Thank you for your five star review! We are very excited you had a five star experience with us. Thank you for taking the time to complete our survey. We look forward to seeing you on your next visit!

Phil Long Hyundai Motor City Service Team.


PB
Pamela B.
Colorado Springs, CO
2018 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
Outstanding serice
Great job of assisting with promises made by sales team to wash and vacuum my car whenever I brought it in.
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/11/2018

Dear, Pamela

Thank you for your awesome review! We are very thrilled you had a five star experience with us.  We appreciate you taking the time to complete our survey. We look forward to seeing you on your next visit! 

Phil Long Hyundai Motor  City Service Team.


DS
Dewayne S.
Colorado Springs, CO
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
They just do a good job!
I expected an oil change, check up, and recall item to be quality and that is what I received--plus prompt service.
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/07/2018

Dear, Dewayne 

Thank you for your five star review! We are very thrilled you had a five star experience with us.  Thank you for taking the time to complete our survey.  We look forward to seeing you on your next visit!

Phil Long Hyundai Motor City Service Team.


AJ
Andrew J.
Woodland Park, CO
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Love the service
Wolf in the service department did a fantastic job of taking care of all my service needs .
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/07/2018

Dear, Andrew 

Thank you for your awesome review! We are very happy Wolf took great care of you.  We appreciate your business with us. Thank you for choosing us as your service department.  We look forward to seeing you on your next visit!

Phil Long Hyundai Motor City Service Team.


Anonymous avatar
Verified Customer
Colorado Springs, CO
2017 Hyundai Accent
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/07/2018 Category: Service
Good
Poor communication. The mechanics are so awesome. The people on the phone, not so much.
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/07/2018

Dear, C

Thank you for your feed back.  We apologize for the recent experience you had with us. I will be calling you to discuss this matter with you. We want to make it right. 

Phil Long Hyundai Motor City Service Team.


AP
Amy P.
Colorado Springs, CO
2015 Hyundai Sonata
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/06/2018 Category: Service
Disappointed
The service received did not match the cost I paid. I can get an oil change done much cheaper elsewhere. I would expect more from the dealer to make a customer want to come back.
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/06/2018

Dear, Amy 

Thank you for your feed back!  Unfortunately we don't have a car wash or a detail bay at our location.  Someone will be contacting you to discuss this matter with you.

Phil Long Hyundai Motor City Service Team.


TG
Tony G.
Colorado Springs, CO
2015 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Great
Very friendly staff, great break room.
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/06/2018

Dear, Tina

Thank you for your five star review! We are very pleased you had a five star experience with us. We appreciate your business with us. Thank you for choosing us as your service department! We look forward to seeing you on your next visit.

Phil Long Hyundai Motor City Service Team.


KP
Kenneth P.
Colorado Springs, CO
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
SATISFIED CUSTOMER
GREAT SERVICE
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/06/2018

Dear, Kenneth

Thank you for your awesome review! We are very thrilled you had a five star experience with us. We appreciate your business with us. Thank you for taking the time to complete our survey. We look forward to seeing you on your next visit! 

Phil Long Hyundai Motor City Service Team.


RG
Randall G.
Colorado Springs, CO
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Phil Long Does Well
Aside from the service itself being done efficiently and timely, what makes service at Phil Long great are the people. Steve and Wolf are a pleasure to call and work with. They keep you informed.
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/06/2018

Dear, Randall

Thank your your kind words about our staff. We really appreciate it. We are very happy you had a five star experience with us. We appreciate your business with us! Thank you for choosing us as your service department. We look forward to seeing you again on your next visit!

Phil Long Hyundai Motor City Service Team.


Anonymous avatar
Verified Customer
Woodland Park, CO
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Steve and Wolf in the service department provide great customer service
It would be helpful and appreciated if a courtesy ride was available when auto is in the service department.
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/05/2018

Dear,Bonnitta

Thank you for your five star review! We are very thrilled you had a five star experience with us. We appreciate your business with us.  Thank you for choosing us as your service department. We look forward to seeing you soon! 

Phil Long Hyundai Motor City Service Team.


Anonymous avatar
Verified Customer
Colorado Springs, CO
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Once again, excellent service!!!!!!!!!
Great service
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SHANNON W. from Phil Long Hyundai of Motor City responded on 06/05/2018

Dear, B

Thank you for your awesome review! We are very happy you had a five star experience.  We appreciate your business with us.  Thank you for taking the time to complete our survey! We look forward to seeing you again on your next visit.

Phil Long Hyundai Motor City Service Team.