Phil Long Hyundai of Motor City


Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

925 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5rating 3.8rating 3.8
Original
Overall Rating 1.9/5rating 1.9rating 1.9rating 1.9rating 1.9
92% Would Recommend
100% Business Response
Latest Review 2 days ago
Lilton M. on 04/19/2018
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"Extraordinary servoce"
Phil Long service dept goes above and beyond their requirements to ensure that each customer is satisfied.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/17/2018
Service Type: Repair
Review Created: 04/19/2018 08:00 PM
Sharon T. on 04/19/2018
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"Always great Service."
This was the first time I took my 2017 Hyundai Tucson in for an oil change. I was met as soon as I arrived by a service representative. I went in and met with Steve who took care of me. He is always professional and very friendly. The dealership provides a comfortable area to wait on your vehicle. I was in and out in an hour after the service I requested was performed and checked for any recalls.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/19/2018 11:28 AM
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SHANNON W. at Phil Long Hyundai of Motor City responded on 04/19/2018

Dear, Sharon

Thank you for your five star review! We are very happy you had a five star experience with us. Thank you for choosing us as your service department! We look forward to seeing you on your next visit!

Phil Long Hyundai Motor City Service Team.

Jan P. on 04/19/2018
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"Excellent "
Very prompt attention, fully explained services as well as pricing. Very comfortable waiting area. The service personnel always make you feel special and appreciated!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/19/2018 09:49 AM
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SHANNON W. at Phil Long Hyundai of Motor City responded on 04/19/2018

Dear, Jan

Thank you for your awesome review! We are very happy you had a five star experience. We do appreciate your business with us! Thank you for choosing us as your service department. We look forward to seeing you on your next visit!

Phil Long Hyundai Motor City Service Team.

Verified Customer on 04/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"OK, room to improve"
Make sure if service is running over, customer is made aware. 10-15 over might not seem like a lot but some people only have one day to get all their errands and appoints done and 10-15 might make them late for their next appt.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/16/2018
Service Type: Repair
Review Created: 04/18/2018 03:06 PM
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SHANNON W. at Phil Long Hyundai of Motor City responded on 04/19/2018

  Dear, A

Thank you for your review! We do apologize for your last visit with us.  We appreciate you taking the time to complete our survey. We do appreciate your business with us. We want your next visit to be a five star experience with us. We look forward to seeing you on your next visit! 

Phil Long Hyundai Motor City Service Team.

Jose T. on 04/16/2018
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"Great staff and excellent service "
Service is always great, went for a regular check for my Hyundai Elantra.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/16/2018 09:47 AM
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SHANNON W. at Phil Long Hyundai of Motor City responded on 04/17/2018

Dear, Jose

Thank you for your awesome review! We are very happy you had a five star experience with us.  We appreciate your business with us. Thank you for choosing us as your service department! We look forward to seeing you again on your next visit.

Phil Long Hyundai Motor City Service Team.

Kyong P. on 04/13/2018
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"Satisfied Customer"
Great Vehicle: Huyundai Santa Fe AWD Limited
Has all the same features as a Land Rover with more affordable parts and service
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 04/07/2018
Service Type: Maintenance
Review Created: 04/13/2018 04:24 PM
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SHANNON W. at Phil Long Hyundai of Motor City responded on 04/16/2018

Dear, Kyong

Thank you for your five star review! We are very thrilled you had a five star experience with us.  We appreciate your business with us. Thank you for choosing us as your service department! We look forward to seeing you on  your next visit.

Phil Long Hyundai Motor City Service Team.

Francisco R. on 04/12/2018
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"in and out no drama..."
yes...
they were waiting for me.
called me by first name,
conducted me to the coffee pot...
by the time I got done with my coffee , I had my keys at hand...
absolutely awesome!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/05/2018
Service Type: Repair
Review Created: 04/12/2018 05:30 PM
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SHANNON W. at Phil Long Hyundai of Motor City responded on 04/13/2018

Dear, Francisco

Thank you for your  awesome review! We are very happy you had a five star experience with us. We appreciate you business with us. Thank you for choosing us as your service department! We look forward to seeing your next visit.

Phil Long Hyundai Motor City Service Team.

Petrita S. on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
The service is great. The people really try to accommodate your needs. I appreciate that they work with me and my budget.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/07/2018
Service Type: Maintenance
Review Created: 04/12/2018 06:25 AM
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SHANNON W. at Phil Long Hyundai of Motor City responded on 04/12/2018

Dear, Petrita

Thank you for your five star review!  We are very happy you had a five star experience with us! We appreciate you taking the time to complete our survey. We look forward to seeing you on your next visit!

Phil Long Hyundai Motor City Service Team.

Crystal F. on 04/08/2018
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"your people and the service"
excellent
Vehicle: 2009 Hyundai Azera
Category: Service
Service Date: 03/30/2018
Service Type: Repair
Review Created: 04/08/2018 05:45 PM
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SHANNON W. at Phil Long Hyundai of Motor City responded on 04/09/2018

Dear, Crystal 

Thank you for your five star review! We are very happy you had a five star experience with us. We do appreciate your business with us! Thank you for taking the time to complete our survey. We look forward to seeing you on your next visit!

Phil Long Hyundai Motor City Service Team.

Robert R. ReScore Review on 04/10/2018
ReScore
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"2nd time around"
Thank you for your general concern
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 03/31/2018
Service Type: Repair
Review Created: 04/07/2018 10:11 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Warranty "
Depends if you stand by your promise
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 03/31/2018
Service Type: Repair
Review Created: 04/07/2018 10:11 PM
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SHANNON W. at Phil Long Hyundai of Motor City responded on 04/09/2018

Dear, Robert

Thank you for your feed back. We do apologize for the issues you are having with your car. Someone will be calling to discuss this matter with you. We want to make it right!

Phil Long Hyundai Motor City Service Team.

Linda H. on 04/07/2018
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"Great service."
Great staff. Very knowledgeable and courteous. Wolf Rocks!! Thanks.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 03/31/2018
Service Type: Maintenance
Review Created: 04/07/2018 07:05 PM
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SHANNON W. at Phil Long Hyundai of Motor City responded on 04/09/2018

Dear, Linda

Thank you for your awesome review! We are very pleased you had a five star experience with us. We appreciate your business with us! Thank you for choosing us as your service department! 

Phil Long Hyundai Motor City Service Team.

David P. on 04/06/2018
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"Commitment to customers "
Stove has amazing. Worked with warranty group and was able to get my sons car fixed far beyond expectations. My sons response to the experience “ I will buy Hyandui forever “
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/04/2018
Service Type: Maintenance
Review Created: 04/06/2018 10:03 AM
Dj S. on 04/05/2018
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"Auto service"
Kind and knowledgeable
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 03/29/2018
Service Type: Maintenance
Review Created: 04/05/2018 06:34 PM
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SHANNON W. at Phil Long Hyundai of Motor City responded on 04/06/2018

Dear, DJ

Thank you for your kind words! We are very thrilled you had a five star experience with us.  Thank you for choosing us as your service department! We look forward to seeing you on your next visit.

Phil Long Hyundai Motor City Service Team.

Larry F. on 04/05/2018
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"Great service"
I forgot I had coupon book and remembered after I paid. They worked with me to get the discounts even though I had already paid . Very hepful
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/03/2018
Service Type: Maintenance
Review Created: 04/05/2018 03:46 PM
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SHANNON W. at Phil Long Hyundai of Motor City responded on 04/06/2018

Dear, Larry

Thank you for your five star review! We are very happy you had a five star experience with us.  We appreciate your business with us. Thank you for taking the time to complete our survey. We look forward to seeing you on your next visit! 

Phil Long Hyundai Motor City Service Team.

Jose M. on 04/02/2018
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"My review.."
My schedule was very unpredictable and they work with my time to make sure I got my service done.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 03/28/2018
Service Type: Maintenance
Review Created: 04/02/2018 05:29 PM
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SHANNON W. at Phil Long Hyundai of Motor City responded on 04/03/2018

Dear, Jose

Thank you for your five star review!  We are very thrilled you had a great experience with us. Thank you for taking the time to complete our survey! We appreciate your business with us. We look forward to seeing you on your next visit.

Phil Long Hyundai Motor City Service Team.

Verified Customer on 04/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, friendly, fair service"
Professional, fast service; friendly, knowledgeable service advisor (Steve); comfortable waiting area. I know my vehicle is in good hands.
Vehicle: 2008 Hyundai Tucson
Category: Service
Service Date: 03/29/2018
Service Type: Maintenance
Review Created: 04/02/2018 04:32 PM
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SHANNON W. at Phil Long Hyundai of Motor City responded on 04/03/2018

Dear,C

Thank you for your awesome review! We are very happy you had a five star experience with us. We appreciate your business with us! Thank you for choosing us as your service department. We look forward to seeing you on  your next visit! 

Phil Long Hyundai Motor City Service Team.

Verified Customer on 04/02/2018
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"Recall service"
Friendly and fast
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 03/27/2018
Service Type: Repair
Review Created: 04/02/2018 02:05 PM
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SHANNON W. at Phil Long Hyundai of Motor City responded on 04/02/2018

Dear, Richard 

Thank you for your five star review! We are very thrilled you had a five star experience with us. We appreciate your business with us. Thank you for choosing us as your service department! We look forward to seeing you on your next visit!

Phil Long Hyundai Motor City Service Team.

Chuck M. on 04/02/2018
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"Staff "
Really enjoy my experience with you’ll very much thank you PHil long
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 03/27/2018
Service Type: Repair
Review Created: 04/02/2018 11:32 AM
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SHANNON W. at Phil Long Hyundai of Motor City responded on 04/02/2018

Dear, Chuck

Thank you for your awesome review! We are very happy you had a five star experience with us. Thank you for taking the time to complete our survey. We look forward to seeing you on your next visit!

Phil Long Hyundai Motor City Service Team.

Tom H. on 04/02/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Alternator replacement"
Service advisers were friendly. Was a delay in service due to unavailable parts. 2.5 hour service estimate became 6.5 hour service.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 03/29/2018
Service Type: Maintenance
Review Created: 04/02/2018 10:27 AM
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SHANNON W. at Phil Long Hyundai of Motor City responded on 04/02/2018

Dear, Tom

Thank you for your feed back! We apologize for the recent experience you had with us.  Someone will be calling you to discuss this matter. We want to make it right! 

Phil Long Hyundai Motor City Service Team.

Frank G. on 03/30/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"tier fix serves "
Tier fixed in a timely manner.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 03/22/2018
Service Type: Maintenance
Review Created: 03/30/2018 05:11 PM
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SHANNON W. at Phil Long Hyundai of Motor City responded on 04/02/2018

Dear, Frank 

Thank you for your feed back! We appreciate your business with us. Thank you for choosing us as your service department! Let us know how we can make your next visit a five star experience.

Phil Long Hyundai Motor City Service Team.

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