If there was a misunderstanding, I will surley answer any questions and explain any thing you did not understand
Customer satisfaction is our main goal at Pop's Garage. We are happy that Joe was able to promptly rectify the problem that occurred with your A/C repair. It is most important to us that our customers know that we always stand behind our work 100%. We appreciate the fact that you gave us the opportunity to resolve the issue and that you continue to bring your vehicles to Pop's Garage. We value your business and look forward to a long relationship with you.
We appreciate your feedback and are very happy that you gave us the opportunity to speak with you and resolve the issues that concerned you during your recent visit. We are sorry that you were not completely satisfied, but are happy that you are giving us the opportunity to make it up to you. You are a valued customer and your satisfaction is very important to us.