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Recent Reviews

Rebecca L.

Wilmington, DE

07/06/2023

Category: Service

Four service appointments to fix one air conditoner

I've been trying to have my air conditioning fixed. After waiting three months in the winter, I finally was able to get serviced in January. I take it and they say it's fixed (o ring). I say I couldn't tell because it was winter, and that it's going to blow cold air regardless. I'm told that if there's any problem, call and they'll give it a look. A few warm days in February, it's blowing warm air. I call and am told to make an appointment, even though I explained the situation. April rolls around and yet another appointment. I'm told it's fixed. It's a hose. Fine. A month later, blowing hot air. Call again and speak with the service manager, it's now my whole air compressor that's cracked. You'd think this would have been checked when they looked over the whole system the first two times. Nope. Take it home. Two weeks, hot air blowing out. Take it back... yet again. And it's something they had already fixed.
Didn't even get down the highway and half my car is blowing out warm air, despite a text message saying "we ran the dye through again and everything was all good." Was it too much to ask to check the inside vents? Run the car for a half hour to make sure it stayed cool?
I've never had such terrible service. It's disappointing.

I've never been offered a courtesy car or any discount on the expensive services or time that I've spent waiting for repairs.

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