Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

360 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
97% Would Recommend
Latest Review 10 days ago

Reviews


RM
ROB M.
Chandler, AZ
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018
Great Service Experience
Tim and the entire team at PFS are great to work with. They are very trustworthy and respectful of my time. They performed the service as promised on my vehicle and it was ready to be picked up as scheduled. Pricing is very fair and I will be back for future service needs.

FW
Frank W.
Arizona
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Frank said the facility provided a loaner vehicle. They did everything that was needed. The service was good.
This review was collected via phone interview by Customer Research Inc.

NG
Nohely G.
Mesa, AZ
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Nohely said this business has good service. They are friendly and quick.
This review was collected via phone interview by Customer Research Inc.

PS
Patrick S.
Phoenix, AZ
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Spoke with Jackie. She said the staff was very attentive, quick, gave great service, and has never had a problem.
This review was collected via phone interview by Customer Research Inc.

BH
Bob H.
Phoenix, AZ
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Bob said the business is great.
This review was collected via phone interview by Customer Research Inc.

NH
Norman H.
Arizona
Lexus GS 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Norman said the staff were very expedient, polite and professional.
This review was collected via phone interview by Customer Research Inc.

DC
Debbie C.
Mesa, AZ
Saturn Aura
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
Debbie said the starter on her vehicle is not working right. She will be returning to the business to get that looked at.
This review was collected via phone interview by Customer Research Inc.

IA
Isaac A.
GOODYEAR, AZ
Scion xD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Isaac said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

PR
Peyton R.
Glendale, AZ
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Peyton said the staff have excellent customer service, and even provided him with loaner vehicle.
This review was collected via phone interview by Customer Research Inc.

GR
George R.
Mesa, AZ
Ford Crown Victoria
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
George said the staff was very honest and always friendly. They did exactly what they told him they would do. The final cost was the same as the estimate.
This review was collected via phone interview by Customer Research Inc.

JM
Jason M.
Tempe, AZ
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Jason said the staff members were really nice guys and they took care of things.
This review was collected via phone interview by Customer Research Inc.

WM
William M.
Phoenix, AZ
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
William said a staff member named Tim took great care of him, and he was exceptional with communication.
This review was collected via phone interview by Customer Research Inc.

AR
Alicia R.
Chandler, AZ
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Alicia said the staff was nice and helpful.
This review was collected via phone interview by Customer Research Inc.

TC
Tiana C.
Phoenix, AZ
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Tiana said this business has the best customer service.
This review was collected via phone interview by Customer Research Inc.

AR
Alex R.
Chandler, AZ
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Alex said, this is a really friendly business.
This review was collected via phone interview by Customer Research Inc.

JA
Joseph A.
Mesa, AZ
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Joseph said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

PA
Patrina A.
Tempe, AZ
Chrysler 300
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/15/2018 Category: Service
Patrina said she purchased her vehicle from this business a month ago and has had many issues with it. The check engine light came on the day after she drove it off their lot. The vehicle almost stalled on her in the middle of the freeway. They fixed it right away but it only made the issue worse. The ignored her and didn't want to help her until she took to social media and online reviews to get their attention, They looked at her vehicle a second time and had her sign a paper saying she would be responsible for paying for any services the vehicle needed after that. They changed the spark plugs and did a tune up and the check engine light came back on. They sold her a lemon. The vehicle should have never been on the lot to be sold. They should have made it right after she purchased the vehicle. She expected the vehicle they sold her to be reliable. She stopped her daughter from purchasing a vehicle from them. She would not recommend them for service based on the issues stated.
This review was collected via phone interview by Customer Research Inc.

SN
Scott N.
Tempe, AZ
Lexus SC 430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Scott said the service was great. Tim was very considerate and did a great job. He would like this business to keep up the good work. They did everything that needed to be done.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Phoenix, AZ
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
John said the business takes tremendous care of his vehicle. They do what they say they're going to do, for a reasonable price. The staff is polite.
This review was collected via phone interview by Customer Research Inc.

NB
Nick B.
Gilbert, AZ
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Nick said, they are great. They are always top notch.
This review was collected via phone interview by Customer Research Inc.