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Proline Auto Care

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(63 Reviews)
85

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
85
Net Promoter Score ®

Business Details

About

Established in 1987, as a family-owned business, Proline Auto Care has grown steadily since then to become one of the most respected custom auto repair facilities in Naples, FL. Today, we are an ASE Certified and Dodge certified auto repair shop striving to provide all our customers with exceptional service from start to finish, every Established in 1987, as a family-owned business, Proline Auto Care has grown steadily since then to become one of the most respected custom auto repair facilities in Naples, FL. Today, we are an ASE Certified and Dodge certified auto repair shop striving to provide all our customers with exceptional service from start to finish, every time. We offer a complete line of affordable and reliable tow services. We take care of your car's oil changes, new tires, and other scheduled maintenance needs that need to be done now or later. With Proline you get repairs done using only genuine parts from O'Reilly & our ASE-certified technicians are equipped with state-of-the-art repair tools to get any job done, the right way. Call for service inquiries! ...more

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(239) 263-5255

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
3863 Enterprise Ave Suite 9 Naples, FL 34104
Proline Auto Care's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(63 Reviews)

KV
gravatar
Kristopher V.
Naples, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/11/2026
0
3rd Time = Not a Charm!
Overpriced
07 Mar 2026, 2101

SURECRITIC Reviews are questionable.....

RETRACTION OF PREVIOUS CARFAX SENTIMENT:

See Google Review for all pics/docs.

My initial 4-star review on Carfax (Feb 21) was based on the shop’s verbal assurance that my engine leak was fixed on the 3rd attempt....

However, a certified Honda Master Technician performed a professionsl diagnostic testing Feb 26 (Video Evidence recorded) proving that there were a lot of issues that Honda was unwilling to repair due to legalities, becsuse of recent quick "fixes" such as improper sealant instead of getting correct parts carried out by Proline.

The 'repairs' I previously praised were discovered to be superficial and non-functional and caused a much worse oil leak and turned my car into immediate repair status proven also by Honda.

Merchant has refused a refund despite failing to provide a State-mandated written estimate (FL Statute 559.905). He decided to become unprofessional in our last words telling me Honda won't repair my car because Honda doesn't want to deal with me shown by my actions.... even though I told Honda I'm interested in getting a new car. Not sure what actions unless standing up for myself counts. I immediately started official complaints filed with FDACS and Navy Federal Credit Union for deceptive trade practices. I have deleted my previous positive review to prevent others from being misled by the shop's misrepresentations. Highly DO NOT recommend Proline Autocare.

2/21/2026 *Note * I cannot edit this in Carfax. However, I did delete it but you can see it below. I took a screenshot before deleting. *

Original 4-Star Review
Loved that Jr. Got me right in even the first time I came in with an oil leak. I had to bring it in three times because it kept leaking in different areas. He did a good job and was knowledge. He backed his work and made it right the 3rd visit by not charging me. He was professional and willing to be honest and fair. Definitely recommend him.

*Note* The 3rd time not charging me was the time I received no receipt which I've requested multiple times and have had no reply. I also never received any estimates at all. Just a receipt and invoice at end of service with very little details and without a registration number! (The latter is not legal) according to (FS 559.911) (6) Nothing was provided at the beginning. Only at the end of service I received a minimally detailed invoice and attached receipt. The estimate can be on the same paper but must be presented with the paperwork to check the box to request a written estimate, which I never received (FLORIDA STATUTE 559.905). Up to the Credit Union and Florida State now. This 3rd chance he had to fix the oil leak (which i believe if a thorough check was completed on day 1, I would have saved time and money. Instead I had to keep returning because lack of checking anywhere oil could be leaking not just find one leak snd say ok you're all good. Theres zero information, including verbal, that displayed a thorough inspection of anywhere that could leak oil. Seems deceptive.
Service Coupons and Posts
Thanks for the compliment! 🚗✨ We aim to provide service that’s more dependable than your favorite pair of tires! Keep those engines roaring, and we’ll be here whenever you need us! #ProlineAutoCare #GreatService
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Thanks for recognizing our "great service"! 🚗✨ We're here to keep your ride running smoothly and maybe even add a little fun along the way! If your car could talk, it would say thanks too! 😉 #ProlineAutoCare #GreatService
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Thanks for the awesome shout-out! 🎉 We're thrilled you loved our service, and Junior will be blushing with that “you rock” compliment! 😄 Keeping your ride in top shape is our jam. 🚗💨 #ProlineAutoCare #TeamJunior
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🌟 Thank you for the love! We're thrilled to know you appreciate our professional service and team. We're always here to keep your ride running smoothly! 🚗💨 #ProlineAutoCare #CustomerAppreciation
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We're thrilled to hear that Jr and Tom made your visit a breeze! 🚗💨 Fast and efficient service is what we aim for! Thanks for the awesome shoutout! 🙌 #ProlineAutoCare #FastAndFuriousService
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🚗✨ Thank you for the outstanding praise! We're thrilled our service hit the mark. Here's to keeping those engines purring and wheels turning! See you next time for more car care magic! #ProlineAutoCare #OutstandingService
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Thank you for your kind words! 🚗 We're thrilled that you trust Junior's judgment! After all, your car deserves the best care, and we're here to provide it—like a car whisperer! 😂 #ProlineAutoCare #TrustTheExperts
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We love hearing that everything is always great! 🌟 We're thrilled to have you as part of the Proline family—your trust means the world to us! 🚗✨ Keep those engines purring! #CustomerAppreciation #ProlineAutoCare
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Thanks for the fantastic review! 🚗✨ We're thrilled you found Tom and Jr professional and reliable. Keeping our services affordable is our mission—because who wants to pay more for car care? #ProlineAutoCare #ValueService
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Thank you for the fantastic shoutout! 🚗✨ We're thrilled you enjoyed our professional service. You're always in the driver's seat when it comes to quality care at Proline Auto Care! #AutoCareExcellence #DrivenByYou
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Thanks for the trust! Junior and Tom appreciate the compliments and are always ready to keep your ride in top shape. We're happy to be your go-to auto care team! 🚗💪 #ProlineAutoCare #TrustedExperts
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Thanks for the stellar review! 🚗✨ We're thrilled to hear Junior and Tom helped tackle those pesky under-the-hood leaks with great service. If you need anything else, just give us a shout—your car’s next adventure awaits! 🔧 #ProlineAutoCare #5StarService
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Thanks for the perfect review! 🎉 We're thrilled to hear everything's running smoothly. Remember, if your car needs a little TLC or a spa day, we're just a pit stop away! 🚗✨ #ProlineAutoCare #SmoothRides
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Thanks for the kudos! 🚗💨 Junior’s our alignment wizard, saving tires and keeping you rolling straight. 🍕 Because let’s face it, no one wants pizza slice tires! Thanks for trusting Proline Auto Care! 🛠️ #TireWizardry #AutoCareExperts
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We're thrilled to hear Junior's quick diagnosis and prompt fixes have you covered this winter! 🛠️❄️ Our team is always here to keep you rolling smoothly. Thanks for choosing Proline Auto Care! 🚗✨ #AutoCare #5StarService
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Thanks for the love! 😊 We're thrilled to hear about your great experiences with us. Fair pricing and happy customers are our fuel! 🚗💨 Come back anytime for more fantastic service! #AutoCare #CustomerAppreciation
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We're thrilled to hear that Junior worked his magic and had your vehicle back in shape in no time! 🚗✨ Quick fixes are our specialty, but we promise not to put him on speed dial… just yet! Thanks for trusting Proline Auto Care! #AutoExperts #FastService
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Thank you for the fantastic review! 🚗✨ Fast, fair, and friendly is our jam! Junior & Tom are thrilled to know their expertise made your visit a joy. We promise to keep the good vibes rolling! 😄 #ProlineAutoCare #CustomerAppreciation
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Thanks for the tire-tastic review! ?? We're always here to roll with the punches, no appointment needed! It’s great to share some good conversations while we keep you moving. ? #ProlineAutoCare #RollingWithStyle
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