Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

91 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 9 days ago

Reviews


EL
Ed L.
Kinston, NC
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019
Only Service station I use for last 10 years
great company, fast friendly and they always take care of my needs in a pinch. the only place I use for company and personel
Sherry S. from R & S Automotive Service responded on 10/11/2019

Thank you for your trust in the services we provide! 

Sherry Shearer
Owner
252-527-2886

LC
Linda C.
North Carolina
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Linda said she was pleased with this business's service.
This review was collected via phone interview by Customer Research Inc.

SH
Shane H.
Snow Hill, NC
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Shane said his experience was great.
This review was collected via phone interview by Customer Research Inc.

CS
Cheri S.
La Grange, NC
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019
Yes would recommend R and S
I have always received great and reasonably priced service.

DS
David S.
La Grange, NC
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2019
Ranger got one more
Never disappointed

Verified Customer
Pink Hill, NC
Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019
Always great
Always great service

LS
Letitia S.
Kinston, NC
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019
Timely manner
I was satisfied with my services

DG
Dorothy G.
Kinston, NC
Dodge Challenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019
2016 Challenger
The vehicle runs great. All your workers was well respected and took very good care of me. The big job you had to do on my car was within a great limited time. Thanks again for the great service that R & S tendered.
Sherry S. from R & S Automotive Service responded on 10/01/2019

Thank you for this positive review!  Let us know when you have another need arise.

Sherry Shearer
Owner
252-527-2886

JL
Jb L.
Kinston, NC
Lexus IS 350
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/24/2019 Category: Service
Spoke with Betty. She said she was not happy with the experience because she had to take her vehicle in 3 times before the brakes got fixed and the price was double. She dropped her vehicle at 8am and it was not ready until 5pm. They also did not put the paper mats and got grease on her white mats and on the rubber part when she opens the door. Sherry got right on this and got the grease out with some solution but the technicians should know that they should protect the mats. She has been going to this facility for over 20 years and likes the staff and the owners and other than this she never had problems before. She has heard complaints and believes the quality of the technicians is going down.
This review was collected via phone interview by Customer Research Inc.
Sherry S. from R & S Automotive Service responded on 09/26/2019

Mrs Betty - I'm glad to know that you will still recommend us.  Thank you for allowing us to resolve the issues we had with your recent brake job.  We always put customer satisfaction above all else.  Sherry R&S AUTOMOTIVE

Sherry Shearer
Owner
252-527-2886

ST
Sharon T.
Kinston, NC
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019
Service
Great customer service!!

JB
John B.
Kinston, NC
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019
Convenient and friendly
Very pleased. Quick and dependable service.

MJ
Mike J.
Kinston, NC
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Mike said that they are always nice. They always do what he's asked them to do.
This review was collected via phone interview by Customer Research Inc.

AG
Antonio G.
Kinston, NC
Cadillac CTS Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Antonio said the staff did quality work and went out of the way to serve him. They are a great facility.
This review was collected via phone interview by Customer Research Inc.

ST
Sharon T.
Kinston, NC
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019
Friendly staff
They will always call you with what is wrong with the vehicle before working on it.

Verified Customer
Kinston, NC
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019
Honesty
Roger and Sherry have worked hard to build a honest business. It's hard to find a honest shop in the area that will get the work done on time and back up their work. Most of my work is import and they have served me well. I always recommend.

DL
Donna L.
Kinston, NC
Mitsubishi Eclipse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019
Great service
Trusted r and s for years!

MJ
Meagan J.
North Carolina
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Meagan said the place was nice, efficient and friendly.
This review was collected via phone interview by Customer Research Inc.

RV
Robert V.
Kinston, NC
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Robert said that he recommends the place for service.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Kinston, NC
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019
Service
Service at R&S is the best service I have encountered at a nondealership location! Sherry is a great office manager! The automotive technicians does outstanding work also.
You have tried the others now try the best, Sherry will do her best, to satisfy you the customer!
Sherry S. from R & S Automotive Service responded on 08/05/2019

David - thank you for the 5-star review!  It's always good to hear when we have performed services to the customer's total satisfaction!  Thank you for being a loyal customer.

Sherry Shearer
Owner
252-527-2886

TL
Tony L.
Kinston, NC
INFINITI QX56
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Tony said the service provided by this business is always good and they help him out.
This review was collected via phone interview by Customer Research Inc.
Sherry S. from R & S Automotive Service responded on 08/06/2019

Thank you for your 5-star review!

Sherry Shearer
Owner
252-527-2886

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