Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

730 Reviews

100% Would Recommend
Latest Review 4 days ago

Reviews


LF
Liam F.
Michigan
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Liam said the service was great, as well as the price
This review was collected via phone interview by Customer Research Inc.

AK
AUDREY K.
Lansing, MI
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Fast friendly and reasonable
fast friendly service at reasonable prices

RH
Rebecca H.
Michigan
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Rebecca said that the place made the service easy and the service was good too.
This review was collected via phone interview by Customer Research Inc.

PB
PAT B.
Lansing, MI
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
Over the Top
I'm in my eighties and have dealt with many, many retail establishments over the years. B's Randall's Auto Service is the only one, the only one that I have ever rated as a full five stars. Enough said.

DP
Diane P.
Michigan
Lincoln MKZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Diane said this business was good.
This review was collected via phone interview by Customer Research Inc.

NG
Nick G.
Michigan
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Nick said they were good..
This review was collected via phone interview by Customer Research Inc.

CD
Cody D.
Michigan
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Cody said Brian is a good guy. He always charges him fairly and he does good work for him.
This review was collected via phone interview by Customer Research Inc.

ML
MICHEAL L.
Lansing, MI
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Convenient Regular Maintenance
B's Randall provided a convenient regular maintenance to my Toyota Camry where I was able to drop off my car on a day's notice and have it finished by the time arranged. Great quality, price, and convenience by Brian and Tom!

KC
Kyle C.
Bath, MI
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Kyle said that the place was excellent, they had a prompt turnaround and good overall service.
This review was collected via phone interview by Customer Research Inc.

BP
Becky P.
Haslett, MI
Ford Edge
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2018 Category: Service
Spoke with Adam. He said the staff spent time with him explaining the issue about the vehicle but it took a minute to get someone to speak with him.
This review was collected via phone interview by Customer Research Inc.

MC
Mardrekia C.
Michigan
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Mardrekia said they got her in on short notice, they got the job done..
This review was collected via phone interview by Customer Research Inc.

CC
Carly C.
Michigan
Kia Optima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2018 Category: Service
Carly said the business provided good service, but the male employee at the front counter and who answers the phone was kind of rude to her.
This review was collected via phone interview by Customer Research Inc.

LG
Luke G.
East Lansing, MI
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Luke said he was there for a brake job they got him in the same day and it was done at the end of the day, they come in or under their estimates.
This review was collected via phone interview by Customer Research Inc.

MC
Matthew C.
East Lansing, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Matthew said he has been taking his vehicles to this business quite a while. They have taken great care of them, the prices are really good, and it's good service.
This review was collected via phone interview by Customer Research Inc.

TD
Tom D.
Lansing, MI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Tom said he was very satisfied with everything they have ever done for him. Brian and Tom do a great job.
This review was collected via phone interview by Customer Research Inc.

CF
Christa F.
Lansing, MI
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Christa said this business is very good, and affordable. The employees perform the work very quickly and don't up sell. They are up front, honest, easy to work with, personable and easy to schedule. She gives thanks and appreciation. They are great.
This review was collected via phone interview by Customer Research Inc.

LG
Lexi G.
Michigan
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Lexi said she was referred by a friend, it is a really good business.
This review was collected via phone interview by Customer Research Inc.

NA
Nikhil A.
Michigan
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Nikhil said the service was very good at this facility and Brian was fantastic. He stated he will be returning in the future.
This review was collected via phone interview by Customer Research Inc.

MD
Mark D.
Lansing, MI
Saturn LW
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Spoke with Sandy. She said they did a great job. Her husband was in a time crunch and needed an oil change. They were busy, but got him in, and out in a matter of minutes.
This review was collected via phone interview by Customer Research Inc.

BS
BRIAN S.
Lansing, MI
Dodge Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018
Dipstick Dilemma Cured!
Thanks again to Brian & Tom for fixing my broken off oil dipstick; and way under my personal estimate. You guys ROCK!

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