Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

161 Reviews

96% Would Recommend
Latest Review about 2 hours ago

Reviews


Verified Customer
Biloxi, MS
BMW X5
Verified
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09/24/2018
Randalls is THE shop to work on your fine imported vehicles.
If you own an exquisite piece of machinery like a Benz, BMW, Audi, or even a Rolls, this is your shop for maintainance and repairs. Heck, even if you have a VW, you could not find a better shop.

JK
JOHN K.
Gulfport, MS
Volvo S40
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
The entire staff was very professional, knowledgeable and friendly.
I dropped off my car for repairs and was given a loaner car to utilize during the work being performed on my car. Upon completion of repairs I was given a brief on what repairs was taken and possible issues to expect in the future. I was very satisfied with the service and the professionalism of the employees!

AS
ALLEN S.
Purvis, MS
MINI Cooper Hardtop
Verified
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09/21/2018
Great work!
Had the top replaced on my Mini Cooper convertible and Randall’s did a wonderful job!

TD
TIFFANY D.
Biloxi, MS
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Peace of mind
Fabulous experience- from the first call through the issue diagnosis and repair, I felt like I was treated like a member of the family, not just a talking wallet. Randall was fair, authentic, extremely helpful, and the best experience I have had with a repair shop in the 10 years I have owned my BMW. He and his team have earned a customer for life- thank you so much for making my first experience a positive one!

DR
Darrin R.
Ocean Springs, MS
Mercedes-Benz 500SL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Darrin said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

SF
STEPHEN L. F.
Biloxi, MS
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
X5 2008
Skilled, knowledgeable, friendly, and quick service. Would recommend to a friend.

CB
Christy B.
Gulfport, MS
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Christy said Mr Randall is super kind and had her vehicle diagnosed and repaired within 10 minutes.
This review was collected via phone interview by Customer Research Inc.

BC
Bennie C.
Gautier, MS
Mercedes-Benz 300CD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Bennie said his experience was real good.
This review was collected via phone interview by Customer Research Inc.

ML
MIKE L.
Thibodaux, LA
Volkswagen Golf GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018
Diagnostic balancing
After dealing with three other certified mechanics shops, my vibration issues at highway speeds remained constant. In short, the experience and skill of Randalls Autohaus diagnosed and fixed my problem. I drive 75 miles to have my car serviced there, because they are seasoned professionals that treat your car like it's their own.

Michael L

WM
Willard M.
Lucedale, MS
Jaguar XJ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Williard said they did what it took to fix his vehicle. They knew what they were doing, it was not cheap but the problem is solved. He appreciates the good timely service that was provided. They got it in and out. They handled it professionally.
This review was collected via phone interview by Customer Research Inc.

TW
TIM W.
Gulfport, MS
BMW 6 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018
Friendly professional service
Randell's provides a good option over the dealer. They have the knowledge, tools and skill to diagnose and fix my cars professionally without breaking the bank. They may not be the least expensive in town but you can be sure they only use quality parts and and they warranty their work. That means a lot in my book.

WB
William B.
Gulfport, MS
Jaguar X-TYPE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Spoke with Skylar. He said the service at this business is pretty good and pretty quick.
This review was collected via phone interview by Customer Research Inc.

DR
DIANE R.
Gulfport, MS
Mercedes-Benz GLS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Love this place!
I can't even describe how amazing this auto repair shop is. The staff is wonderful, and their customer service is amazing. Randy has a passion for educating people on what their vehicle needs and why it needs it. He truly cares about each client and their safety. I won't take my car anywhere else. Thank you, Randall's Autohaus!

JL
JOSEPH L.
Ocean Springs, MS
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
Fantastic job!
Very friendly folks, great customer service and problem is solved, Thanks Randall!

JC
James C.
Biloxi, MS
Porsche 911 Carrera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
James said the employees were very professional. They provided very detailed service. They kept him up to date on his service.
This review was collected via phone interview by Customer Research Inc.

SG
STEVE G.
Gulfport, MS
BMW 750Li
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Awesome. Service
Ea h time I go I feel very taken care of

MP
Melanie P.
Long Beach, MS
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Melanie said this business was able to repair her vehicle after another business could not.
This review was collected via phone interview by Customer Research Inc.

DV
David V.
Gulfport, MS
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
David said they gave great service, they fixed it fast and did it right.
This review was collected via phone interview by Customer Research Inc.

TW
Teri W.
Diberville, MS
Audi Q5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Teri said she really enjoys going to this business. She always feels taken care of. The overall service was great.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Biloxi, MS
Land Rover Range Rover Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Robert said they offered excellent service, the vehicle was washed and clean.
This review was collected via phone interview by Customer Research Inc.